Chipolo Reviews 

Love my Chipolo.
Easy to set up and track. I always know where my wallet is. It stopped working after a year and they immediately sent me another, no questions asked, complete with new 2 year warranty.

It doesn't work when the Pop is beside you and connected I wasted hundreds of pounds buying 12 of these and they are frankly useless, a total con.

I bought a chipolo bundle wallet card & key tag back in January, my wallet tag cracked & stopped working due to my fat arse. Contacted chipolo & they replaced it right away through the warranty, communication & emails were almost instantly. Good to deal with with,
Will recommend & buy again

I thought they were going to be like some kind of air tag alternative for Android but half the time it doesn't work and then when I find my keys they're about 6 ft away from me in the same room or the room next door... They have one job and most of the time they do not do it very well

I Had my chipolo key tag no let on time it disconnected made no sound when i press play sound in the app. now i cant find my keys last known location over a month ago in the chipolo app.. i had it with me my phone beside the chipolo tage just two days ago and it saying last know location over a month ago 👎

I recently left my bag on public transport which had my keys and a Chipolo One Spot on them and it failed monumentally. The one time you need the Chipolo to work and it couldn't give me the last known location! I then contacted customer services who proceeded to give me some generic instructions that are both unhelpful and irrelevant to my situation.
Absolutely gutted, they are a huge waste of time and money.

excellent replacement service for defective devices

Useful product and helpful customer service.

I purchased a 4-pack of Chipolo ONE Point trackers in May 2024, hoping for reliable performance. Unfortunately, all four units began beeping randomly, even after battery replacements and factory resets. The issue persisted, and I found similar complaints from other users online.

Customer support was responsive but unable to provide a lasting solution. Ultimately, I switched to Pebblebee Clip Universal trackers, which set up seamlessly and have had no issues.

I cannot recommend Chipolo ONE Point based on my experience.

Product (Card Point for Android) was faulty out of the box. But support always seems to be offline this last week and they respond to tickets at odd hours requesting more information. Still waiting for a RMA to get this device replaced.

Edit/update: Support eventually contacted me, accepted the videos as evidence that the device was faulty and sent out a replacement within 48 hours. Upgraded to 3.5 stars. It could have been faster, IMHO.

customer support replied instantly and solved the issue with a faulty chipolo one point. troubleshooted efficiently and when there was no solution, replaced the faulty product, no if's and but's! kudos!

Awful - just awful customer service.

My little voice told me that I should have waited until the new Chipolo POP to be available at Canadian retailers. When a company ask you to select your country, it would make sense that the whole shopping experience would include being billed in CAD including taxes. Nope, first off they bill you in USD and while that is an annoyance it's not the end of the world. The worse part is that they ship via DHL who charge obscene fees. Yes there is a microscopic disclaimer on the checkout page but it really doesn't absolve Chipolo, there are better shipping company options out there. I've had enough cross border shipments to know that there are other shipping companies don't charge such obscene fees. Had I known Chipolo used DHL, I wouldn't have completed the purchase. I was charged $12.50CAD for them supposedly prepaying $21.84 in taxes even though I selected that I didn't want them to pay the taxes for me and I would pay them directly to Canada Post. Charging more than a 57% surcharge is absolutely insane. I'm sorry but this experience has left a very bad taste in my mouth and I won't be buying direct again.

I was having issues powering up my Chipolo Card and contacted Chipolo Support. They Asked me some background questions, walked me through possible fixes, and when those did not work, offered a replacement Chipolo Card. Throughout the process they were responsive and to the point.

I had bought a Chipolo One and card bundle and was having issues with the set, went back and forth with support and they resolved what the problem was. I also had a faulty card beeper and after some back and forth it was determined the card needed replacement 3 months after purchase. They sent out a replacement which I just received. Responses with the support team were quick and the issues were all resolved to my satisfaction. I am ables to see the location of both tags.

Very good support service

One of the products I ordered was faulty when I received it, I contacted support and they replied very promptly, there was no fuss and I had a replacement at my front door 2 days later. No complaints. The product itself could work better and be more accurate, but I believe this is issues with Google's find my device network currently and not the devices themselves.

My order could not be delivered and I wrote Chipolo, they sent me another package of my order ASAP. I also found it easier to get started using the app and the trackers.

Don't understand why all the bad reviews. I've never had any problems with my Chipolo card or tag. I've used them quite often to find my keys and wallet, and when my card went bad after nearly 2 years, they replaced it under warranty without any problem. I definitely recommend them!

Very pleasantly surprised with how great these devices are! Chipolo seems to do everything our AirTags do and more due to the variety of sizes.

We also had a customer service experience where the package went to the wrong address. The Chipolo team was immediately available to correct and re-ship.

As a bonus - our Chipolos came with discounts and recycling options for when it is time to replace them.

Highly recommend.

Purchased a Chipola Card. Returned it! Doesn’t connect with Find my Device either on Android phone or IPad Find My. Wanted it as a luggage tracker - useless because only has range of 200m. Waste of money!