Chipolo Reviews 

Best support ever. Reactive, accurate. Thank you.

Really good product. Works better than any I used before. What is even better is their customer service: fast, kind and very professional. Recommended

Edit: Chipolo has refunded me the duty, and has emailed me six times to ask if the new ones are working.

I've had 4 of each Chipolo generation (Chipolo app only, Android Find Hub, and Apple Find My + Chipolo app), and I'm hoping that the issue is solved with the new generation using the Apple Find My network.

The "small network" issue I thought would be fixed by moving to the Android network wasn't fixed; instead, it seemed like I had fewer tracking options and less reliability.

More recently, the trackers that I ordered (on their Canadian site) showed up with a customs brokerage bill from DHL. I've reached out to customer service, and got a standard line pointing to some fine print on their site about how it's not their problem.

Legally defensible? Sure. Does it lead to long term customer retention? No.

There are certainly easy fixes to this issue, like shipping out of Europe to Canada, or if that's too hard, shipping USPS out of the US. Other easy fixes include spending $17.44 to keep a long term customer.

Choosing instead to spend that money on paying a customer service rep the same amount of money instead to write a long "it isn't our problem" email is, to me, a sign that this company is not heading in the right direction.

The shopping and delivery was good,, but when I received the chipolo card and pop,, they won't connect to the chip app,, I have reset, restarted, turned off and on and followed all the instructions on how to reset,, but still won't connect,, connected to the Google find my hub fine,, but not the app,,, a little disappointed,,

After my CARD Spot discharged a year early i contacted the support and they replaced it with the new rechargeable CARD in 2 days. 10/10

I ordered a Card and Loop bundle. The Card is for my Ridge wallet and the Loop for my backpack. I was slightly worried that the Card might not be effective in the RFID blocking wallet but it works perfectly. The Loop I received wasn't holding its charge so I contacted Chipolo. The support guys came back really quickly and immediately despatched a replacement which is working perfectly. The Card and Loop were incredibly easy to set up on Google find my hub and both alert me before I get very far from the Chipolos (sometimes before I get to the bottom of my garden). Really impressed with both the devices and the support from their team. Will certainly buy more in future, especially since they now have a Mercedes Loop.

Great product present for a friend

These things are total garbage. They literally just do not work. Save your money

Great product, good price, nice quality and delivered promptly.

Very impressed and grateful for the amazing, swift resolution to the hardware issue I had. Received a reply straight away to the initial email I sent to support, and the replacement tracker card arrived next day, no fuss. You don't see that kind of service too often. Great products too.

I have been using chipolo products for about 5 years now, always been very reliable and easy to use.
I recently had a query to customer support regarding one of my trackers. Support were very responsive, solved my query quickly and then were also quick to answer additional questions regarding the renewal scheme.
Overall, really great product and a great customer experience.

So I had a three yer old tag on my keys. I asked Chipolo Customer Service what battery I needed to buy. They said CR2032. I bought one for NZ $3.00. Just popped it in and it’s as loud as it was when I bought it. Good on you Chipolo for a great product that can be used for yers.

They saved my and my family's belongings like keys and wallets nuber of times already.
One of the trackers lost connection with an app and it was replaced very quickly with the new one. Definitely a 5 star company!

Great customer service, emailed them and got a response I a few hours. My speaker wasn’t working properly on my wallet card. Sent them a quick video of what was going on plus explained what steps I already tried. They were instantly responsive saying they are sending me a replacement. This is how all customer service should be. If you can demonstrate a problem with a companies product and they instantly send you a replacement no questions ask. That’s a company that cares! 5 stars

Exactly as it was described by Chipolo. Received within a week of ordering, easy to set up, and works as described. What more would you want?

Products are high quality and work brilliantly.

Their customer support is equally amazing, quick to address issue and get anything required sorted.

Great Company over all

It works but the battery runs out pretty fast. This was less the case with the samsung tag. Hopefully they improve the energy consumption of the tag for a more planet friendly and durable product.

Amazing company. I swapped out a faulty AirTag and even got the next model as a replacement (probably because they don’t have it in normal stock anymore). The app works super well to find your stuff but as nobody has the Chipolo app where I live it’s not every useful for lost items outside your reach. The tags have amazing battery life and the company is really green (the offered to swap out my non rechargeable product with a rechargeable one with a discount). Super fast customer service as well (less than 24 hours). I wish I could swap out all of my tags to newer ones so they are paintable with Apple find my but I didn’t know that feature would come when I bought my first set and now I don’t want to spend the extra money….

I've been using a Chipolo to track my suitcases for a little over a year. I didn't give it much thought when I purchased them, I just wanted something that worked at a reasonable price.

I have multiple devices and the batteries on all but one have lasted longer than a year. One of them had a low battery, I swapped it out and a month later it was drained again. With very little effort Chipolo sent a replacement device as a warranty replacement at no charge. The speed and ease of the warranty replacement was, frankly, shockingly easy and efficient.

There are a lot of companies out there that could learn a thing or two from Chipolo. They now have a new customer for life.

Really quick ordering and delivery... Good quality product.