Chipperfield Garden Machinery Reviews 295

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

A very pleasant and helpful company to deal with. We ordered a reconditioned lawnmower but they later phoned to say that they didn’t have any more so were sending us a new one for the same price. Very... See more

Rated 1 out of 5 stars

Not surprisingly with the evidence I had, I took to Small Claims Court, & today have received from HMPG a cheque for £1499.98 which includes Court & bailiff charges, my expenses & interest at 8%. I... See more

Rated 4 out of 5 stars

Cannot fault your product (petrol trimmer) does fantastic job and fab price with extra 10% off - excellent. But you really should look into your delivery drivers. Our parcel was left on the path... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple and reliable mower, my last Mount field had lasted 20 years. This seemed to be the natural successor and Chipperfield could supply it at a very good price went elsewhere it was mostl... See more

Company details

  1. Lawn Mower Store
  2. Garden Center

Written by the company

Best Priced Lawn Mowers for Sale. We have Mountfield, Efco, Hayter and Maspot Lawn Mowers, Lawnflite, Moutfield Lawn Tractors on Sale. Free Next Day Delivery on All New Mowers.


Contact info

4.0

Great

TrustScore 4 out of 5

295 reviews

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Rated 4 out of 5 stars

Good item

Good item. Does what it says on the box.
Downside. Instead of 3 days delivery it took a week and we missed the weather window we were needing it in. But never mind we are catching up.

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Stevenson

Im sorry the mower took slightly longer than advertised. I know the guys had to build it and send it out with palletways and they were still extremely busy back in September. It has been an unprecedented year for sales and has been a struggle at times to keep up. Glad to hear you are catching up now.

Kind regards
Sally

Rated 5 out of 5 stars

Excellent service

Excellent service. It arrived a few days after being ordered. The delivery driver called to let me know he was on his way. The driver was polite, helpful and very careful when unloading the mower. It arrived fully assembled and all I had to do was unwrap and remove from the pallets. Great price and great service. Would recommend. Thank you.

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning

Thank you for your 5 star review. I hope your tractor gives you many years of service. The sales team would be more than happy to assist you again in the future if there is anyhting else you require.

Kind regards
Sally

Rated 5 out of 5 stars

Really good company said when it would…

Really good company said when it would be delivered and it came on the day.bought it for my daughter and she is delighted .

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mrs Mcmurray

Im very pleased to hear that your daughter is happy with her machine. Perhaps we can assist you in the future with some products for yourself.

Kind regards
Sally

Rated 4 out of 5 stars

Not enough use yet

I've only used it once so far as my garden is small and we're in winter. It did a good job but it's early days

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mr Borg

Thank you for your custom. If you have any issues in the future please do not hesitate to come back to us.

Kind regards
Sally

Rated 5 out of 5 stars

Powerful machine

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Adamson

Thank you for your custom, i hope we can assist you again in the future.

Kind regards
Sally

Rated 5 out of 5 stars

Good price

Good price, arrived on time and mower works well.

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Pink

Im very pleased to hear that your mower is working well and i hope it continues to do so.

Kind regards
sally

Rated 5 out of 5 stars

Best prices anywhere

Needed a new mower after the old one finally gave it up. Decided to spend a good amount on the new one so after plenty of looking on line found mowersdirect had best price by far. Discounted selling price so ordered and pleased that it was delivered a couple of days later. Very happy!!!

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mr Gibson

Thank you for your 5 star review and your custom.

Kind regards
Sally

Rated 5 out of 5 stars

Great company highly recommended

Great company highly recommended
Reasonably priced quality goods
Knowledgeable staff
Efficient order to delvery

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mr Brookes

I hope you will recommend us to your friends and family it would be very much appreciated.

Kind regards
sally

Rated 5 out of 5 stars

Mountfield sit on mower

Fantastic service and great value very pleased with the good quality mower highly recommend

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Worsley

Thank you for your custom and kind words. Im pleased to hear that everything went well and heres to many happy hours of grass cutting with your ride on tractor.

Kind regards
Sally

Rated 3 out of 5 stars

Mountfield Purchase

I think Chipperfield is a good supplier but I did experience a problem. On the minus side, I ordered a new mower but was in error supplied by delivery with a used one. On the plus, side they let me keep the used one while, they said, they would source another new one for me. In fact, three weeks later I went into the store and bought a replacement mower on site which was already in stock. So it worked out well in the end.

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mr Dean

Im sorry to hear that you had a problem initially but it sounds as if it all worked out for the best in the end. If you have any further issues please do not hesitate to contact us again.

Kind regards
Sally

Rated 1 out of 5 stars

Awful to empty

The mower constantly gets blocked and is so difficult to empty. A waste of money and poor customer service. I emailed weeks ago to get help with this issue but no reply.

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good afternoon Alison

Im so sorry no one has called you or answered your email. This was forwarded to a technician to give you a call. I have now asked another technician to call you this afternoon and also forwarded your original email which i have found to a manager so he is aware of what is going on to see if we can resolve this issue for you.
Please accept my sincere apologies for any inconvenience you have been caused.

Kind regards
Sally

Rated 3 out of 5 stars

A little disappointed

I was replacing an old mower and took advise to buy the machine I did. Compared to the very old mower I had I feel this one is quite shoddily made- to the point that the person delivering the machine and assembling it managed to snap one of the handles. So yes it is a mower that works but I think I could have got a similar quality cheaper. Mountfield I always took as one of the better makes but I will not feel that in future

October 20, 2020
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Reply from Chipperfield Garden Machinery

Good morning Mrs Honey

Unfortunately mowers are not what they used to be , a lot has changed since we have been in the EU. I hope the issue with the handle was sorted if not please email customercare@buyanddrop.co.uk and i will get it resolved for you.

Kind regards
Sally

Rated 4 out of 5 stars

Machine arrived on time and has now…

Machine arrived on time and has now been working fir a couple of months. Good value for a motorised lawn mower

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning

Im pleased to hear that your mower is working well and may it continue to do so.

Kind regards
sally

Rated 5 out of 5 stars

easy to use website,good…

easy to use website,good communication,fast delivery. only used mower once so can't rate its performance yet

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Murray

Thank you for your custom and 5 star review it is very much appreciated.

Kind regards
Sally

Rated 5 out of 5 stars

Very good service

Very good service
Item arrived when they said it would
The rotavator is perfect for what I need it for

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Susan

Im very pleased to hear that your rotavator is just what you needed. Hopefully we can help you again in the future.

Kind regards
Sally

Rated 4 out of 5 stars

Good delivery, that's all!!

Good delivery. On time as stated, however the mower, I now know has an ongoing fault with the rear roller, first time I used the mower the roller came apart, took it a Mountfield agent under warranty, he said Mountfield have known about this for 3 years but still not addressed the issue!!!.
Not MowDirects fault, down to Mountfield
Maybe think twice about buying this mower👇👇🤔

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Duncan

Im sorry to hear that you have had issues with your mower. I will email you to see if we cannot get this sorted for you.

Kind regards
Sally

Rated 4 out of 5 stars

Good service on the phone offering…

Good service on the phone offering advice relevant to our needs. Quick and efficient delivery.

October 20, 2020
Chipperfield Garden Machinery logo

Reply from Chipperfield Garden Machinery

Good morning Mr Talbot

Im glad to hear our sales team were able to assist you hopefully they will again in the future.

Kind regards
Sally

Rated 3 out of 5 stars

You get what you pay for and that's OK

The ordering was simple and the delivery was on time. The delivery driver was one of the most unfriendly and unhelpful possible ( he should really change careers) and literally dumped the machine at the edge of the road on a pallet. No further instructions. Took sometime to work out how to move the new machine firstly off the pallet and secondly up the drive as there were no instructions regarding taking the machine out of gear! The brand new machine was a bit scratched and there was part of the order missing. That all said the mower started easily once set up. It is a very sensitive mower and cuts out frequently due to a bump in the grass. Doesn't then start easily without emptying the colection box on your lawn! No response to emails due to there being a collective approach to the business ( I did not buy the mower through Chipperfield but through Mowers Direct) . They sent the missing part of the order and were helpful on the phone once I managed to get through. Only one key with the machine which is a shame.I guess you get what you pay for and it is nice to have a newer mowere than the one it replaced and the more I use it the more I get used to its foibles like you can't get off it and keep the motor running. Overall happy although not so impresssed.

October 20, 2020

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