Chitter Chatter  Reviews 

3,728
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought a Samsung Galaxy S20 FE for my wife. Saved a lot of money by not buying from Samsung. Free next day Royal Mail delivery as promised. The phone is cheaper because its a European model, but it's... See more

Company replied

Rated 4 out of 5 stars

Good customer service, but did not manage next day delivery and I had to phone up. Phone was not UK version and they open phone box to put in UK charger. Pity Samsung supply 15w charger and not 25w wh... See more

Rated 5 out of 5 stars

I had my phone with Chitter Chatter nearly 2yrs ago. Everything has been fine, straightforward communication. So I've just been to look on the website, to see what phones are available for my next upg... See more

Rated 5 out of 5 stars

I ordered the phone and it came via royal mail as promised. Unfortunately there was a problem at the warehouse and i got the wrong phone. However, it was sorted out immediately at no cost to me and... See more

Company replied

Company details

  1. Cell Phone Store
  2. Telecommunications Equipment Supplier
  3. Telecommunications Service Provider

Written by the company

Chitter Chatter offer amazing value deals on the latest mobile phones from the UK's biggest, fastest networks. We've been looking after customers and their mobiles for over 25 years, and with over 2 million happy customers, we'd love to help you too. Come and visit us for your next mobile phone, upgrade, SIM Only deal, Mobile Broadband plan, and all the latest phones from Apple, Samsung, Google, Sony, Huawei, Motorola, OnePlus and more. What's important to you, is important to us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.4

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(3,728)

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Rated 2 out of 5 stars

Somewhat disappointed

The buying process went smoothly. The mobile arrived when expected and well packaged. It is genuine UK stock ̶a̶t̶ ̶a̶ ̶g̶r̶e̶a̶t̶ ̶p̶r̶i̶c̶e̶!̶

A few days later, Chitter Chatter dropped the price of the phone by £70. Of course, had I known about the price drop I would have waited a few days before buying. A call to sales found them unsympathetic and an email to customer service was not even answered. I am disappointed that they could not even take time to contact me.

May 26, 2022
Rated 5 out of 5 stars

Happy

Happy with the phone (new) and very happy with the price. I would definitely recommend.

May 24, 2022
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Reply from Chitter Chatter

Thank you so much for taking the time to send us a review, hugely appreciated.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

No obvious catch, just a genuine bargain.

Bought a Samsung Galaxy S20 FE for my wife. Saved a lot of money by not buying from Samsung. Free next day Royal Mail delivery as promised. The phone is cheaper because its a European model, but it's brand new and has been adapted to function in the UK. There is no other catch, so far, but I will update this review if something goes wrong. Phone works great so far. For those wondering, the FE model seems more than adequate for average folk like us, and Chitter Chatter experience was great. So far so good.

May 21, 2022
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Reply from Chitter Chatter

Thank you so much for taking the time to leave us a review, much appreciated. Enjoy your new phone!

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

Lowest price, excellent service

The lowest price by a considerable margin compared with retailers mentioned by a leading consumer group made me skeptical. Chitter Chatter are upfront about some of their products being bought in Europe which I assume gives them a competitive price edge. Having price compared with a major high street and online retailer who were a few pounds more expensive and also after considering the reviews I ordered from Chitter Chatter.

The ordering, tracking and next day delivery service was excellent, hence my 5 star review. After two days I have reason to expect the phone will perform the same as a UK sourced model.

May 21, 2022
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Reply from Chitter Chatter

Thank you for shopping with Chitter Chatter and leaving us a review. Enjoy your new phone.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

I bought a Google Pixel 6 from Chitter…

I bought a Google Pixel 6 from Chitter Chatter, they were cheaper than anyone else by £40. The phone took 3 days to arrive, but Chitter Chatter were in touch by email just to let me know what was going on. Can't really fault the service.

May 20, 2022
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Reply from Chitter Chatter

Great phone! Thank you for shopping with us.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 4 out of 5 stars

All good

All good. As it should be.

May 20, 2022
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Reply from Chitter Chatter

Thank you, great to hear.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

From identifying the new phone for me

From identifying the new phone for me, through ordering and delivery. everything worked perfectly. I received my phone the day after order.

May 20, 2022
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Reply from Chitter Chatter

Great to hear. Thank you for shopping with us.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

Phone arrived quickly

Phone arrived quickly, no problems so far

May 19, 2022
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Reply from Chitter Chatter

Thank you for your review.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

This was a great service fast

This was a great service fast. Just waiting now for my phone number to swap over with my PAC code. Not much info on this, however top service.

May 16, 2022
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Reply from Chitter Chatter

Great to hear. Thank you for shopping with us.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

Bargain!

Competitive prices with no catches, as far as I can see. You also get extremely rapid delivery and a mobile lifetime guarantee, so a definite thumbs up. If it's good enough for Martin Lewis it's good enough for me!

May 16, 2022
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Reply from Chitter Chatter

Thank you! Great to hear.

___________________
Earn up to £40 cash back on your order when you refer a friend: https://www.chitterchatter.co.uk/refer-a-friend

Rated 5 out of 5 stars

I ordered the phone and it came via…

I ordered the phone and it came via royal mail as promised. Unfortunately there was a problem at the warehouse and i got the wrong phone. However, it was sorted out immediately at no cost to me and another phone was in the post next day. I actually spoke to a real person and got through straight away no call centres or holding on. I was very impressed.

May 9, 2022
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Reply from Chitter Chatter

Thank you for your review and I'm glad we got it all sorted. Enjoy your new phone.

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