chizu.store Reviews 

I ordered the Clara jug and it was shattered when it arrived. I have emailed the company 3x beginning 3 weeks ago and still no response.

It is a legit however it has poor customer service. When I got my items already, I was disappointed how it was packed in a small box with my other item resulting to deformed/damaged items. I ordered Clara Glass Jug and 4x table mats which costs $15 per piece and it was all in the same bad condition. And the quality? Never mind! The packaging? awful! I don't think they own their products, they just source it somewhere else. I emailed them immediately that it's been 5 days now and haven't gotten any response yet. Return Policy says 7 days only after receiving the item. But I'm afraid they will not reply within 7 days! I emailed them 4-5x already. NO RESPONSE! I am only a human too, my return period is about to end in 2 days! I even messaged them on facebook. Very disappointed! This is their Return Policy!

"Our return policy is effective for 7 days since receiving your product.

To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to ___________ with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after 7 days will be politely declined. We hope you understand. If 7 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out within two days of purchase otherwise, we cannot refund your item."