choice-rent.com Reviews 22

Dont rent a car from Choice rent a car!
Take photos before og after!
They will not give you back your deposit.
Check everything!!
Choice rent a car was on Bulgarian tv program for fraud and crime- on tv program “съдебен спор- кола под наем”
Never rent from this company!!

Stay away! They will steal your card details and will charge you random amount.

It is the worst rental company in Bulgaria ! Avoid it at all cost! These people lied about the deposit!

Do no use this company SCAM

Horrible experience and total scammers. Shady business. Be prepared to have your deposit taken without reason.

Terrible service. Avoid this company. They take deposits for no reason. ❗️❗️❗️

Rude Service, Partial Deposit Retained based on a lie , claims that the car was dirty .... it was not !

Please avoid !

SCAM ALERT!!! – Avoid Choice Rent a Car!

My son and his friends rented a car from Choice Rent a Car at Sofia Airport. Despite paying for full insurance, they were met with verbal abuse, false accusations, and threats from manager Rosa Sisoeva after reporting a minor scratch. She misrepresented a police report, accused them of reckless driving, and kept their deposit — exploiting their inability to read Bulgarian. When I called to ask why, I was yelled at, hung up on, and blocked.

This company is dishonest and aggressive. Stay far away!!!

⚠️‼️ SCAM SCAM SCAM ‼️⚠️

Absolute scam! They took my deposit even though I returned the car in perfect condition. They never sent me any photos of the so-called “damages,” and I have proof—both before and after—that I returned the car in the same condition.

I am now taking legal action against them.

Do NOT use this company!

Advising everyone to avoid this company in Sofia Airport. They refused to answer my numerous emails and calls for a simple "Damage Report" so I could claim my insurance back for alleged scratches that they withdrew £850 (2000 lev) from my card. Staff were incredibly rude when I and local friends called to request the document and after 9 months, I gave up. A very costly and time wasting experience

warning A good company. They have a lot of money to rip you off for years. Please, if you want to keep your money, don't go near them. They only look nice, but in reality they are cruel.
I'm talking about the branch in Sofia.

Without a doubt, the worst place to rent a car.
I rented a car for a month at Sofia Airport. The rental went well, and the car was returned without a hitch.
When I returned it, I was told I would receive my 750 EUR security deposit in a few weeks. After 5 weeks, I contacted them and was told, "Yes, yes, I just confirmed your refund."
It's been almost 3 months now, and I still haven't received my deposit.
And now, their phone number is no longer valid, and they're no longer responding to my emails.
It's simple: they're fraudsters who never return the security deposit.
Avoid at all costs.

I had horrible experience with this rental company! Never rent a car from them if you have your own travel insurance, because the charge you 700 euro as a deposit and you will never get it back! They did not provide me with a damage report in order to claim it to my insurance and they stopped responding to mine and my insurance requests to resolve this issue!!! They don't even deserve one star! Very, very unhappy!!!

I have hired a car for 2 weeks and i booked a full insurance online when making the booking via rentacar.com site. When i arrived and was explained almost trying to scare me that if i dont have a full insurance with them very likely i wont get my money back from whoever i had my insurance with. The car advertised as new but it was on 90,000 km. The car had 2 warning signs but i was told to ignore it. On one of the days i got an email that i had a speeding ticket, link sent to me i could have paid it there and then and that would have been 280lv, but i was also informed that they are withdrawing 500lv from my account, of which 100lv (€50) admin fees and 400lv the higher amount of the fees....because they can do that once a month only when suits them in other words, even though their charge top dollar i am sure that over all they cashed 220lv out of this situation for themselves. Really disgusting experience overall.

Very helpful and professional service, I've rent car from them