Fantastic Customer Service What a great experience I received from Sean Black ,Peugeot Blackpool. I was kept updated every step of the way, it was great to receive photos when my vehicle a... See more
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Location
Switch locationAmy Johnson Way, FY4 Blackpool, England, GB
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From our first visit to Chorleys Blackpool my daughter and I were treated wonderfully. We spoke to a gentleman called Reece all through the process who was the Mobility expert, he was very patient. Wh... See more
Company replied
We just went to have a look at a car we’d seen online , we were greeted but not pestered by a couple of staff and offered help only if we wanted some . When David Gore approached and chatted we then... See more
Company replied
Terrible communication skills. Phoned on numerous occasions, to be told they'd phone me back. Never happens. Finally went there and spoke to a mechanic for advice. Which would have cost me over £2000... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Amy Johnson Way, FY4, Blackpool, England, United Kingdom
4.0
Great
10 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
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Great service from Jack very helpful
Great service from Jack very helpful
January 31, 2026
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Thank you for your review.
We’re delighted to hear that Jack provided great service and was so helpful. I’ll be sure to pass your kind comments on to him—they’ll be very much appreciated.
Thank you for choosing us, and we hope to see you again in the future.
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
5 Star dealership
5 Star dealership, Sean is great, very helpful indeed, the car is fabulous too.
November 20, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Dear Rose,
Thanks so much for the fantastic review! 🙌 We’re really glad to hear you had a great experience — and Sean will be over the moon to read your comments. Enjoy the new car, and if you ever need anything, we’re always here to help!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fab!
From our first visit to Chorleys Blackpool my daughter and I were treated wonderfully. We spoke to a gentleman called Reece all through the process who was the Mobility expert, he was very patient. When we picked the car he set it all up for us and made sure we were happy.
September 24, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Dear Lynda,
Thank you so much for your lovely feedback! 🌟 We’re delighted to hear that you and your daughter had such a positive experience at our Blackpool branch. Reece will be thrilled to know his patience and support made the process smooth and enjoyable for you. It’s fantastic to know he took the time to get everything set up and ensure you were happy before driving away.
Wishing you many happy miles in your new car!
Nicole Butcher
Client Services Manager
Chorley Group
Friendly and courteous car sale
We just went to have a look at a car we’d seen online , we were greeted but not pestered by a couple of staff and offered help only if we wanted some . When David Gore approached and chatted we then asked for more details and the keys . He was fully versed on the car and full of info . We then decided to purchase the car and again David was extremely helpful. We picked our vehicle up a week later and again everything was professional, efficient and very friendly . It’s quite a few years since we bought a car from a dealership but would def recommend as they helped at every step of paperwork etc
June 27, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Hi Debsy,
Thank you so much for taking the time to leave such a thoughtful review!
We're so pleased to hear that your experience with us — from the initial visit to collection — was friendly, professional, and pressure-free. That’s exactly the kind of environment we strive to create.
David will be thrilled to hear your kind words! He’s a real asset to the team, and it's great to know he made your car-buying journey smooth and informative every step of the way.
We’re delighted you chose to purchase your vehicle with us, and even more so that you’d recommend us. Enjoy your new car, and if you need anything at all down the road, don’t hesitate to get in touch.
All the best,
Nicole Butcher
Client Services Manager
Chorley Group
PEUGEOT 2008 BLACKPOOL SHOWROOM AMY JOHNSON WAY
I have just picked up my new vehicle, a Peugeot 2008, from Chorley Motors, at the Blackpool Showroom, on Amy Johnson Way.
From ordering the vehicle on the 18th of January 2025, to my car being ready on the 23rd of April 2025, the level of customer service has been excellent.
The 'Client Services Online Team' were prompt at responding to any queries that I had. At the Peugeot Showroom at Blackpool South Shore, Sean Black, who is the 'Client Experience Specialist', his enthusiasm, commitment to delivering a 'Customer Service Excellence' was at the top of his goals, each time we were in contact.
I visited the Showroom on several occasions, and Sean made himself available to ensure I was briefed on the Peugeot 2008, and its journey into the UK, and its preparation for a handover to me.
Sean endeavoured to exceed customer service expectations and always tried to pre-empt my needs. I am delighted with my new Peugeot 2008. It is the first time I have had a Peugeot, and the drive, comfort, and 'onboard' facilities across the dashboard, are superb.
Thanks to Sean Black for an excellent customer service. Sean ensured I had everything I needed before I drove the car off the forecourt. I received the highest level of 'Customer Service Excellence from Sean. Thanks to all at Peugeot, Chorley Group, Amy Johnson Way, Blackpool.
April 23, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Hi Christopher,
Thank you so much for your wonderful review!
We’re thrilled to hear how pleased you are with your new Peugeot 2008, and that your experience with us at Chorley Group Blackpool Peugeot has been such a smooth and enjoyable journey from start to finish.
Your kind words about our Client services team and Sean mean a great deal — he’s truly passionate about delivering the very best for every customer, and it’s fantastic to know he helped make your experience so positive. We’ll be sure to pass on your lovely feedback to him and the rest of the team.
We’re so glad you're enjoying your new car — it’s a brilliant choice, and we hope it brings you many happy miles ahead!
Thanks again for choosing us, and don’t hesitate to pop back in or reach out if there’s anything we can help with in the future.
All the best,
Nicole Butcher
Client Services Manager
Chorley Group
Terrible communication skills
Terrible communication skills. Phoned on numerous occasions, to be told they'd phone me back. Never happens. Finally went there and spoke to a mechanic for advice. Which would have cost me over £2000 if I took it. Ended up he was completely wrong as it cost £350 in the end to fix. Will never take my car there.
April 3, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Hi Dave,
Thank you for your feedback, and we're very sorry to hear about your experience.
We sincerely apologise for the communication issues you've encountered and the incorrect advice that was given — this clearly fell short of the service and standards we aim to deliver. We understand how frustrating this must have been and appreciate you bringing it to our attention.
We’d really like the opportunity to look into what went wrong and ensure this is addressed properly. If you're willing, please send your vehicle and contact details to our Client Services Team at client.servicesteam@chorleygroup.co.uk so we can investigate further and follow up with you directly.
Thank you again for your feedback — it helps us improve.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
No integrity
Wife was in the process of buying a car. Had just signed everything off with the finance company to then be told the car had been just been sold to someone else
January 11, 2025
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Dear Rob,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
To conduct a thorough investigation into your complaint, we kindly request you to get in touch with our client services team. This will help us obtain your details and direct the matter to the correct branch and responsible individual. Please send an email to client.servicesteam@chorleygroup.co.uk, and we will promptly look into this for you.
As a family company, we take all feedback seriously and are committed to resolving any issues you've encountered when dealing with Chorley Group. Your satisfaction is important to us, and we appreciate your cooperation in addressing these concerns.
I look forward to hearing from you.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Really happy with my new car
Really happy with my new car I was dealing with Sean black he was really helpful lots of good advice to find the right car and always happy to help he even got me my car earlier than expected would highly recommend him to anyone looking for a new car.
October 31, 2024
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Hi Gavin
Thank you for selecting Chorley Group Peugeot at Blackpool for your new new purchase. We're delighted to learn that Sean contributed to making the process enjoyable for you.
Wishing you great enjoyment with your new car, and we eagerly anticipate hearing from you when you're ready for a change.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic Customer Experience
Fantastic Customer Service
What a great experience I received from Sean Black ,Peugeot Blackpool.
I was kept updated every step of the way, it was great to receive photos when my vehicle arrived at the dealership.
I live in Scotland, every Peugeot dealer in Scotland quoted a delivery time for April 2025, I placed my order with Sean on 28 August 2024, and picked up car on 16th October 2024.
The service was second to none, & Sean certainly went the extra mile with every aspect of buying a new car.
Andrew Kaleb
October 17, 2024
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Dear Andrew,
Thank you so much for taking the time to share your fantastic review! We're thrilled to hear that you had such a positive experience with Sean and the team here at Peugeot Blackpool. It’s great to know that Sean’s dedication, regular updates, and attention to detail made your car-buying journey smooth and enjoyable—especially with such a quick turnaround time.
We’re proud that we could help you get your new car much sooner than expected, and it’s wonderful to hear that Sean went the extra mile to make the process as seamless as possible. Your kind words mean a lot to us, and we hope you're loving your new car!
If you ever need any further assistance, don’t hesitate to reach out. Safe travels!
Best regards,
Rachel Sharples
Client Services Manager
Chorley Group
Broken promises from Blackpool Chorley…
Broken promises from Blackpool Chorley Group Peugeot. Visited the new Peugeot dealership at Amu Johnson way Blackpool with my partner to enquire about mobility deals. The deal was signed and agreed with the promise new vehicle would be ready for September 2024. Once the paperwork had been completed they they sent us a message to say it wouldn’t be ready until Feb 2025. We rang them to check if this was wrong and to our horror it wasn’t. They initially told us there was nothing they could do and the guy who did the deal no longer worked at the dealership so we shouldn't have been given false promises. We told them not only did the salesman tell us the date his manager also told us the same thing. We were then told there was nothing they could do but then they told us they could get us a vehicle with a bigger engine but we would need to pay further towards the deposit. It was only when we said that’s not happening they went away and agreed to cover the additional cost. I would no recommend dealing with Chorley Group at all they promise the world but once the deal is signed it’s broken promise after broken promise.
July 27, 2024
Unprompted review
Reply from Chorley Group - Blackpool Peugeot
Dear Mr. Thomas
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your visit to our Blackpool dealership, and for the confusion surrounding the delivery date of your new vehicle. We understand how frustrating this situation must have been for you and your partner, especially after being promised a specific delivery timeline.
It is never our intention to cause any disappointment, and we regret that the initial information provided to you was inaccurate. While we strive to maintain clear communication and transparency. We are also sorry for any additional stress caused by the change in staff and the offer regarding the deposit, and we’re glad we were able to resolve that part of the issue.
Your feedback is invaluable and will help us improve both our processes and the way we communicate with our customers. Should you wish to discuss this matter further or have any additional concerns, please don’t hesitate to reach out to us directly. We would like to restore your confidence in our service and make things right moving forward.
Thank you for bringing this to our attention.
Best regards,
Rachel Sharples
Client Services Manager
Chorley Group
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