From walking in and having a look at the cars , The staff was very friendly , they left us to look at the cars without hassling us. Which we liked . we went to Gareth small who was very helpful and sh... See more
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See what reviewers are saying
Having not previously purchased a vehicle from a dealer out of the area I was a little nervous, but dealing with Megan at Chorley MG was brilliant. No pressure, friendly, and stuck to my budget. She s... See more
Company replied
I purchased a BRAND NEW car less than 2 years ago. I was told “don’t worry MG is reliable these days and it’s has a 7year warranty” since purchasing my car has not started on 17 occasions. Oil leak... See more
Bought a car with out being pressured or pestered at the intial looking stage. Rio very friendly, honest, clear with all aspects of the sale. Great experience & kindly rushed my collection through as... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Burnley MG, Westgate, Burnley, BB11 1RY, Burnley, Lancashire, United Kingdom
- 01282 507780
4.6
Excellent
134 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service
Easy deal over the phone with Gareth who was a pleasure to deal with.
June 13, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Dave,
Thank you for your fantastic review!
We’re delighted to hear Gareth made the process easy and was a pleasure to deal with throughout.
We’ll be sure to pass your kind words on to him. Thank you for choosing Chorley Group, and we hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Buying a new car
From walking in and having a look at the cars , The staff was very friendly , they left us to look at the cars without hassling us. Which we liked . we went to Gareth small who was very helpful and showed us what we was looking for he was very helpful , Also sorting out the paperwork was very efficient , we kept getting asked if we would like a drink . The whole experience was very good
June 4, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Allan,
Thank you for your fantastic review!
We’re delighted to hear you had such a positive experience from the moment you arrived. It’s great to know you appreciated being able to browse at your own pace and that Gareth Small was able to help you find exactly what you were looking for.
We’re also pleased to hear the paperwork process was handled efficiently and that the team made you feel welcome throughout your visit.
Thank you for your kind words and support. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Endless problems. No after care. Avoid this dealership.
I purchased a BRAND NEW car less than 2 years ago. I was told “don’t worry MG is reliable these days and it’s has a 7year warranty” since purchasing my car has not started on 17 occasions. Oil leak twice. Locked me and my daughter in the car once. All apparently not covered on warranty and they will come and “smash my window but I will have to pay for the replacement window. The tracking has had to be repaired and there have been brake faults 3 times.
Each time the car goes in they say they can’t find anything wrong with it or on the rare occasion they find something and it’s not covered. The aftercare is shocking and the staff do not have any care for you once they have your money. Avoid MG at all costs and avoid these dealership for any car. Their standards for looking after their customers are on the floor!
May 28, 2026
Unprompted review
Recently purchased our MG HS
Recently purchased our MG HS, dealt with Andrew who made the whole experience a simple and seamless experience. Highly recommended.
May 12, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Linda,
Thank you for your fantastic review! We’re delighted to hear you recently purchased your MG HS and that Andrew made the whole experience simple and seamless for you.
We’ll be sure to pass your kind words on to Andrew, and we really appreciate your recommendation.
We hope you enjoy your new MG HS, and if we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Good dealing with Andrew
Good dealing with Andrew. Made the experience easy and pleasant.
May 8, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Andy,
Thank you for your great review! We’re really pleased to hear Andrew made your experience easy and pleasant.
We’ll be sure to pass your kind words on to him.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was made to feel welcome and wasn’t…
I was made to feel welcome and wasn’t rushed into any decisions. They took their time to explain and find the right car for me
May 2, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Hi,
Thank you for your lovely review! We’re so pleased to hear you felt welcome and supported throughout your visit, without any pressure.
It’s great to know the team took the time to explain everything and help you find the right car.
If we can assist you with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Bought a car with out being pressured…
Bought a car with out being pressured or pestered at the intial looking stage. Rio very friendly, honest, clear with all aspects of the sale. Great experience & kindly rushed my collection through as needed a car.
April 8, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Joanne,
Thank you for your kind review.
I’m really pleased to hear that you had a great, no-pressure experience when purchasing your car, and that Rio was friendly, honest, and clear throughout the process.
It’s also great to know he was able to support you in getting everything ready quickly when you needed the car.
I’ll be sure to pass your feedback on to Rio.
We really appreciate your support, and if there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service from start to finish. Informative, honest and timely service throughout the whole experience.
Excellent service from start to finish.
March 29, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Michael,
Thank you for your fantastic review. I’m delighted to hear everything went smoothly and that you received such excellent service throughout.
It’s great to know Ryan looked after you so well — I’ll be sure to pass your kind feedback on to him.
Most importantly, enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Amazing and easy from start to finish…
Amazing and easy from start to finish on buying my new car …. Gareth was great and can’t recommend him enough for his professionalism and approachability made buying the car very easy
March 21, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Benjamin,
Thank you for your fantastic review. I’m delighted to hear that your experience was smooth and easy from start to finish, and that Gareth made the process so straightforward for you.
It’s great to know his professionalism and approachable manner made such a positive difference. I’ll be sure to pass your kind feedback on to him.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Really good experience
Having not previously purchased a vehicle from a dealer out of the area I was a little nervous, but dealing with Megan at Chorley MG was brilliant. No pressure, friendly, and stuck to my budget. She sent all the documents over quickly and checked I had received everything. She was also quick to respond to any queries, and everyone I spoke to from the dealership was really friendly. I would definitely recommend them based on my experience.
March 18, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Ben,
Thank you for your fantastic review. I’m so pleased to hear that Megan made your experience such a positive one, especially as purchasing from a dealer outside your area can feel a little daunting.
It’s great to know she kept everything straightforward, responsive and within your budget, and that the whole team made you feel comfortable and well looked after throughout.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Megan and the team at Chorley MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Quality service from a very pleasant gent called Gareth.
May I just say from the minute I walked into the showroom I was greeted by Gareth who was busy with a customer but still found time to answer the questions I had. Then from there going forward 2 more visits and a car purchased. Nothing was a problem. Would recommend Gareth as a top guy and a pleasure to do business with. Thank you very much for making everything so easy and straightforward with our purchase for a new car.
February 21, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Steve,
Thank you for your fantastic review. I’m delighted to hear that Gareth made such a positive impression from the moment you arrived and continued to provide excellent service throughout your visits.
It’s great to know he made the whole process easy and straightforward, and that nothing was too much trouble. Your recommendation means a lot, and I’ll be sure to pass your kind comments on to Gareth.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
MG recalled my vehicle due to an issue…
MG recalled my vehicle due to an issue regarding emissions.
No free courtesy vehicle was given despite the issue laying solely with MG. MG require you to pay £25 for the privilege.
It used to be free!
MG at Burnley had my vehicle for 5 hours.
I collected my vehicle and I did not drive it over the weekend.
Today there is a fault that has suddenly appeared. Rather coincidental, a Rear drive system fault.
I contacted the garage requesting an appointment with minimal disruption given my recent experience only to receive an extremely unhelpful email back with an appointment for just under 3 weeks away. They have kindly offered me a courtesy vehicle but only if I pay the obligatory £25.
My vehicle is a 24 plate with less than 8000 miles on the clock.
You really need to work on your customer service. Appalling at best.
January 30, 2026
Unprompted review
Reply from Chorley Group - Burnley MG
Good Afternoon,
Thank you for taking the time to share your feedback. I’m sorry to read about your experience and understand how frustrating this must be, particularly given the age and mileage of your vehicle.
I would like to look into this matter further so we can fully understand what has happened and review the concerns you’ve raised. If you’re happy to do so, please could you email me directly with your vehicle registration number and the best contact details for you.
You can reach me at nicole.butcher@chorleygroup.co.uk, and once received, I will ensure this is investigated promptly.
Thank you for bringing this to our attention. I look forward to hearing from you.
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
The Chorley Geoup are a pleasure to…
The Chorley Geoup are a pleasure to deal with. From start to finish their assistance and focus on detail was second to none. The car we purchased was very competitively priced and was made immaculate prior to collection. Of special note... Rio is an absolute credit to the Chorley Group. What a fantastic man he is... his manner, his communication and his commitment to customer needs and values is exceptional. We will definitely return. Thank you
December 18, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Thank you so much for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with the Chorley Group was a pleasure from start to finish and that the attention to detail, vehicle preparation, and competitive pricing all met your expectations.
Your kind words about Rio are especially appreciated — he truly is a credit to the Chorley Group, and your comments about his manner, communication, and commitment to customer care will mean a great deal to him.
Thank you again for choosing us. We look forward to welcoming you back in the future and wish you many happy miles in your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Amazingly polite and freindly service…
Amazingly polite and freindly service at the Nissan Burnley branch.
Despite us turning up on the wrong day, they still manged to fit us in and resolve the issue same day.
November 27, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Mr. Simpson,
Thanks so much for the lovely review! ⭐️
Delighted to hear the team at Nissan Burnley were able to help you out — even on the wrong day! Glad everything was sorted quickly and with a smile.
If you ever need anything else, we’re here for you!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Thank you for your assistance Gareth…
Thank you for your assistance Gareth Small. You had to sort problems with the finance so I really appreciate the support you gave.
November 24, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Susan,
Thank you for taking the time to share this lovely feedback! We're so pleased to hear that Gareth was able to step in and support you through the finance issues — he’ll be really happy to know his help made a difference.
If you need anything at all moving forward, we’re always here for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The easiest and best value motor…
The easiest and best value motor vehicle purchase I've ever done.
Despite being >100 miles away, they provided by far the best value offer for my new MG S5 and then all arrangements, including trailer delivery, were made with the minimal of fuss. Excellent communication throughout and made a usually stressful experience a real pleasure. Thank you
November 11, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Hi George,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with us was smooth, stress-free, and great value — even from over 100 miles away! Our team will be so pleased to know their communication and support made the process such a positive one. Enjoy your new MG S5, and thank you for choosing Chorley Group!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Meeting Gareth with him taking us…
Meeting Gareth with him taking us through everything we needed to know.
November 1, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Mr. Ashworth,
Thank you so much for your kind words! We’re really glad to hear that Gareth took the time to walk you through everything — he’ll be delighted with your feedback. 😊
If there’s ever anything else you’d like to know or explore, we’re always happy to help. Enjoy your new car! 🚗✨
Best wishes,
Nicole Butcher
Client Services Manager
Chorley Group
Gareth is an amazing salesman!
Had a great experience start to finish with Gareth at the Burnley branch. A salesman with heaps of experience and knowledge. It’s clear he puts the customer first and after a bad experience with a different dealership and motor group- I am so grateful for the service provided. Since purchasing the car he has also checked in regularly and has been supportive and helpful in resolving issues that occurred that were out of his or the dealerships control. I am due to give birth in 2 weeks and Gareth kept all promises made in terms of timescales and ensured that the vehicle was in immaculate condition for agreed handover date, he took all the stress out of buying a new car. Would recommend Gareth to anyone looking to buy a new vehicle and would travel the 2 hour distance again to get this kind of service. Thankyou so much!
October 24, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Wow — what a wonderful review! 🌟 Thank you so much for taking the time to share your experience. We’re absolutely delighted to hear that Gareth made everything so smooth and stress-free, especially during such an exciting time for you! Knowing you’d travel that far again for our service truly means the world. Wishing you all the best with your new arrival and many happy miles in your new car! 🚗💙
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Gareth from Burnley MG helped me part…
Gareth from Burnley MG helped me part ex my car for an MG HS Ttrophy 2025, he made the process easy and got me the best deal possible. Love the car, loved the service, I will be going back for my next car in the future. Highly recommend!
October 25, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Thank you so much for your fantastic review! We're delighted to hear that Gareth made the process smooth and enjoyable for you, and that you're loving your new MG HS Trophy. It’s wonderful to know you’d choose us again in the future — we’ll be ready to welcome you back when the time comes!
Enjoy every mile in your new car, and thanks again for recommending Chorley Group Burnley MG!
Warm regards,
Nicole Butcher
Client Services Manager
Chorley Group
No pressure sales work for me
No pressure sales work for me, this was evident when dealing with Andrew from Chorley Nissan. No rushing, no nonsense, just plain speaking. Great service, great car. Would highly recommend.
September 29, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Andrew’s no-pressure approach made your experience stress-free and enjoyable. It’s fantastic to know you’re happy with both the service and your new car. We really appreciate your recommendation and look forward to welcoming you again in the future!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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