both Adam and Brian where easy to talk to and great to deal with car was presented on time this is the second time i have bought a Hyundai car at Blackpool many thanks
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Review summary
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I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
Company replied
Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
Company replied
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Avoid David Gore at Chorley Group Ormskirk
Signed contracts on 10 March with an agreed delivery date of 31 March. The car never arrived. When I chased, David Gore falsely told me the delay was caused by my failure to sign the paperwork — I had signed both forms on the same day they were issued, which is documented in writing.
The real delivery date had silently moved to 2 June with no warning, no apology, and no proactive communication whatsoever. When pressed for a solution, David offered nothing but vague reassurances that he would “monitor availability.”
It took a formal written complaint citing the Consumer Rights Act, the Misrepresentation Act, and their own Terms & Conditions — sent to four members of staff simultaneously — to get a resolution. To their credit, Regional Franchise Manager Paul Gaskell refunded my deposit the same day without argument.
The experience with David Gore was dishonest, incompetent, and a complete waste of my time. Chorley Group should seriously review who they put in front of customers.
April 1, 2026
Unprompted review
Reply from Chorley Group
Hi Leon,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, particularly around communication and keeping our customers informed.
Following your complaint, our management team did attempt to contact you by both phone and email on Wednesday to apologise and discuss a resolution. Unfortunately, we were unable to reach you. As you mentioned, Paul has since arranged for your deposit to be refunded promptly.
We do take your feedback seriously, and it will be reviewed internally to ensure improvements are made moving forward.
I’m sorry again that we were unable to resolve this to your satisfaction, but should you wish to discuss this further, we would still welcome the opportunity to speak with you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Garage damaged car during service, refused to fix it.
So, where do I start? Took my Nissan Juke in for a major service on Jan 26th. Paid £369 for the privilege. Reached home to find the rear parking sensor had been dislodged during the service. Reported it and took the car back in. They acknowledged the sensor became dislodged during the serviced but said I'd have to pay £300 to get it fixed. No accepting responsibility for the fault. Raised complaints with the main Chorley Group and Nissan. Got a call from the manager who said he'd arrange a spot for me to bring the car in but... crickets. waited until 16th March and gave them a 7 day ultimatum. No reply so got it fixed at a local garage for £45. Have now filed a claim with the Motor Ombudsman and will never service my car there again.
20/04/2026- So I contacted Chorley Group customer care after their offer to reimburse my costs. This was a week ago. They said they would ask the Management to contact me; but have not yet done so. Let's see how long this takes...
January 26, 2026
Unprompted review
Reply from Chorley Group
Hi Andy,
Thank you for taking the time to share your feedback.
I’m sorry to hear about your experience following your service and the frustration caused by the concerns raised. We always aim to provide a high standard of care and clear communication, and it’s disappointing to hear that this has not been your experience on this occasion.
Our management team have reviewed the matter and offered to reimburse the cost you incurred to resolve the issue. If you would like to proceed with this, please let us know and we will arrange it for you.
We appreciate you bringing this to our attention, and your feedback has been noted internally.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great sales executive
Grace Dodd our sales executive gave us all the information we needed to know about all the features with the car. The sale was smooth and we have the confidence that if a new questions pop up we can contact Grace for prompt attention.
March 31, 2026
Unprompted review
Reply from Chorley Group
Dear John,
Thank you for your lovely review.
I’m so pleased to hear that Grace provided you with all the information you needed and made the whole process smooth and straightforward. It’s great to know you feel confident reaching out with any questions—that ongoing support is really important to us.
I’ll be sure to pass your kind comments on to Grace.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The team made me feel welcome
The team made me feel welcome, and were very helpful, and not at all pushy. Having agreed a purchase, there was a snag that took a few days to resolve, but I was given a really nice courtesy car to use. Many thanks to Tom for his patience and help.
March 31, 2026
Unprompted review
Reply from Chorley Group
Dear Michael,
Thank you for taking the time to leave such a thoughtful review.
I’m really pleased to hear the team made you feel welcome and supported throughout, and that you didn’t feel any pressure during the process—that’s exactly the experience we aim to provide. I’m also glad we were able to keep you on the road with a courtesy car while everything was being resolved.
A special thank you for mentioning Tom as well—I’ll be sure to pass on your kind words to him.
We really appreciate your patience and your custom. If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The car was prepared excellently and…
The car was prepared excellently and ready for me to pick up. The staffs were very welcoming and polite. I was also able to get the full history of the vehicle. Overall, I got the car I desired and it was hassle-free
March 21, 2026
Unprompted review
Reply from Chorley Group
Dear Daniel,
Thank you so much for your kind review.
I’m really pleased to hear everything was prepared to a high standard and ready for your collection, and that the team made you feel welcome throughout. It’s great to know you found the process smooth and hassle-free, and that having the full vehicle history gave you extra peace of mind.
Enjoy your new car, and if there’s anything you need going forward, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Adam and Dave were absolutely brilliant…
Adam and Dave were absolutely brilliant through the whole process from finding my car to getting a fantastic deal also. Many thanks to the guys they’ve been amazing.
March 31, 2026
Unprompted review
Great experience
From first enquiry to picking my car up, the service was great. Sam couldn't have been more helpful in arranging things, he was professional, easy to talk with and very efficient. He sorted me a great deal and I'm more than made up.
March 30, 2026
Unprompted review
Excellent service from start to finish. Informative, honest and timely service throughout the whole experience.
Excellent service from start to finish.
March 29, 2026
Unprompted review
Reply from Chorley Group
Dear Michael,
Thank you for your fantastic review. I’m delighted to hear everything went smoothly and that you received such excellent service throughout.
It’s great to know Ryan looked after you so well — I’ll be sure to pass your kind feedback on to him.
Most importantly, enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Top class
Top class, very good service from a friendly and professional team.
Highly recommend
March 24, 2026
Unprompted review
First class service
Everything went very smoothly and I got excellent service.
Ryan was first class all the way through.
And most of all we love our new car.
March 28, 2026
Unprompted review
Reply from Chorley Group
Dear Diane,
Thank you for your fantastic review. I’m delighted to hear everything went smoothly and that you received such excellent service throughout.
It’s great to know Ryan looked after you so well — I’ll be sure to pass your kind feedback on to him.
Most importantly, enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very disappointed from a loyal customer
I booked my car in for a 2nd year service. The price was £385! They said it was a major service. Change of oil and a couple of filters! On the bill it included labour at £180! The car was only in an hour and a half! While I was there they said they they had some amazing new deals. We decided to have a test drive in an mg3 trophy hybrid which we were quite impressed with. I told the young salesman that I qualified for the mg affinity deals which I had got on my last two mgs. He showed me the deals which were discussable, but when I looked at home later they were the same details on their website that were open to all customers? Do they not participate in the scheme? Did the salesman not know this?. However when they valued my car (mgzs1.0ltr) at £11600 I was shocked. When I questioned why that was a nearly 50% depreciation in two years was told they would have to service the car which had just been done that day! They then said because of this they would offer as a good will gesture £12000. I said that was not quite enough and left it at that. I later got a phone call from the salesman saying that if they offered £12500 would Ibe interested, Itold him maybe and he said he would ring me back. No phone call no nothing ! In the past Ihave used this company buying4 Nissan cars and 2 mg cars. Never again! I will use another dealer in the future
March 24, 2026
Unprompted review
Reply from Chorley Group
Dear John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience.
I’d like to reassure you that we have fully reviewed this internally with the management team. The process on the day was followed correctly, and your vehicle was re-evaluated to try and strengthen the offer as much as possible. Following your visit, a further attempt was made to improve the part exchange value, however unfortunately we were unable to make the figures work beyond what had already been discussed.
That said, we completely acknowledge that you should have received a follow-up call to confirm this, and I’m very sorry that this didn’t happen. This has been addressed directly with the team to ensure clearer communication moving forward.
With regards to your other comments, we understand how important transparency is when it comes to pricing, offers, and valuations, and we will take your feedback on board as part of our ongoing improvements.
We genuinely value your previous loyalty to us, and I’m sorry this experience has left you feeling this way.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Please do not use Vauxhall Ormskirk
Please do not use Vauxhall Ormskirk. The dealer ordered the wrong colour specification, admitted the error, and is dispondent, processed an incorrect application and wont even give a final letter for ombudsman on headed paper so I have registered it and detailed all the evidence - Investigation is now in the process. Go elsewhere this branch only wants a sale.
March 20, 2026
Unprompted review
Reply from Chorley Group
Dear Louise,
Thank you for taking the time to share your feedback.
We are aware that the management team at Vauxhall Ormskirk are currently dealing with your complaint and will continue to be in contact with you to discuss this further.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
March 27, 2026
Unprompted review
Fantastic customer experience
Fantastic customer experience. Brett Whittingham’s customer service was great. He guided us to the perfect car and deal we needed after several months out of the country.
March 25, 2026
Unprompted review
Reply from Chorley Group
Good Morning,
Thank you for your fantastic review. I’m delighted to hear you had such a great customer experience and that Brett Whittingham was able to guide you to the perfect car and deal, especially after being away for several months.
I’ll be sure to pass your kind feedback on to him — it will be greatly appreciated.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very positive experience
Very positive experience for my third used car purchase from Chorley Group. Lewis at the Preston branch looked after me, explained the process well and took my vehicle in part-ex. I felt at ease, and was made to feel comfortable at the showroom. Nice clean toilets too.
A pleasant change from other experiences at rival companies 😀
March 19, 2026
Unprompted review
Reply from Chorley Group
Dear Chrissy,
Thank you for your fantastic review and for your continued loyalty — it’s great to hear this is your third purchase with us!
I’m delighted that Lewis at our Preston branch looked after you so well and made the whole process clear and comfortable, including your part exchange. It’s also great to know you felt at ease in the showroom — and we’ll take the compliment on the facilities too 😊
We really appreciate your support and I’ll be sure to pass your kind feedback on to Lewis and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic experience
Gareth was a great help from start to finish. This was my first purchase of a car via a dealership and he made it so easy and stress free.
He went through all the paperwork with me and made sure I understood everything I was signing.
I would definitely use Nissan Burnley, Chorley Group again!
March 14, 2026
Unprompted review
Reply from Chorley Group
Dear Kay,
Thank you for your fantastic review. I’m delighted to hear that Gareth made your first dealership purchase such an easy and stress-free experience.
It’s great to know he took the time to go through everything with you and ensured you felt confident throughout the process. Your kind words and recommendation mean a great deal to us.
I’ll be sure to pass your feedback on to Gareth and the team at Nissan Burnley.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great customer service and excellent…
Great customer service and excellent advice given. Nothing too much trouble.
March 22, 2026
Unprompted review
Reply from Chorley Group
Dear Sean,
Thank you for your lovely review. I’m delighted to hear you received great customer service and excellent advice, and that nothing was too much trouble.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Has to be the worst dealership
Has to be the worst dealership on the UK especially Nissan Blackpool.
This is the second time I’ve ordered a new car from them and again they’ve pissed me about.
Last time 6 years ago I was forced to travel to Derby from Blackpool to collect the car from a different dealer I’d had on order with Chorley Nissan for months.
I can’t believe they’ve done exactly the same dirty trick again.
I ordered and paid a sizeable deposit on a new Nissan with a delivery date of early March 2026, then it was late March, then April now it’s late May.
They have no mechanism to keep me informed but make me go out of my way to keep visiting their showroom.
Nobody should trust these clowns.
March 23, 2026
Unprompted review
Reply from Chorley Group
Dear Ian,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been for you, and I completely understand your concerns regarding the delays.
I can assure you that Brodie has been keeping you updated throughout, and we do appreciate how disappointing it is when delivery dates continue to move. Unfortunately, these delays are due to manufacturer-related issues with the new model and are outside of our control, but that doesn’t make the situation any less frustrating for you.
I understand your concerns regarding availability elsewhere, however allocation and delivery timings can vary between markets and dealerships, which can sometimes lead to differences in when vehicles arrive.
Please be assured that we are not withholding any information, and the team will continue to keep you updated as soon as we receive any confirmed updates from the manufacturer.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
5 star treatment at Bolton
Dawid at Chorley Group in Bolton has always made my car purchases stress free and my latest purchase was no exception. Dawid discussed all finance options available without any sales push. Upon car collection, he helped me sync my phone and went through all in-car features before I set off. Thank you Dawid.
March 22, 2026
Unprompted review
Amazing and easy from start to finish…
Amazing and easy from start to finish on buying my new car …. Gareth was great and can’t recommend him enough for his professionalism and approachability made buying the car very easy
March 21, 2026
Unprompted review
Reply from Chorley Group
Dear Benjamin,
Thank you for your fantastic review. I’m delighted to hear that your experience was smooth and easy from start to finish, and that Gareth made the process so straightforward for you.
It’s great to know his professionalism and approachable manner made such a positive difference. I’ll be sure to pass your kind feedback on to him.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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