Chosenbyjessica Reviews 

93
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently mention that orders arrive very quickly, and they are consistently impressed by how securely and carefully everything is packaged. People are also genuinely delighted with the stunning design, craftsmanship, and overall quality of the items they purchase for their homes. However, some customers also noted that a few items occasionally arrived damaged, faulty, or with minor marks. A few other people also felt that dealing with the return process, missing items, and associated fees was rather disappointing and frustrating. Buyers frequently mention that customer service responds quickly to resolve order problems.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made products... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently praising the fast shipping times... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight quick delivery and... See more

Service

People report positive experiences with service, often highlighting exceptional quality, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A little sceptical in ordering to a lesser known company but so glad I did! Postage and communication was excellent! Products arrived (very quickly) when expected, very well packaged and with a lovel... See more

Rated 5 out of 5 stars

Stumbled across this website a week ago when looking to update my front room lamp - ended up buying a lamp and more! Such gorgeous sculptures and really fast, well packaged delivery. Had to return a j... See more

Rated 5 out of 5 stars

Fantastic! Beautiful products. Got a few rustic looking table lamps. A couple of striped kitchen aprons. Customer service (Olivia) was great. I wanted a couple of spare light shades and was able... See more

Rated 5 out of 5 stars

Delighted with my beautiful table lamp. I love it and have received so many flattering comments. I’d been looking for ages to get something a little different and there were some great choices on the... See more



Contact info

4.1

Great

TrustScore 4 out of 5

93 reviews

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No recent history of asking for reviews

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4.1

All reviews

(93)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Company

I've purchased a couple of items now from this company. The service is first class, the items arrived well packaged, and very quick. The two figures I bought are well made and great quality. I highly recommend this company. I recently had to contact the company about being on holiday and not being home when my package arrived.
The same day I received a message from and employee who was outstanding in everyway. Again I would have no hesitation recommending this company. Thank you all so much.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Perfection

I have been looking for a vase like this for months the delivery was super quick well packaged and just perfect thank you

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning Vase

I just took delivery of the most stunning vase from this lovely company
It was so well packaged too
Well done Chosen By Jessica
I will be spreading the word for you all
THANKYOU

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

After ordering a vase and flowers from…

After ordering a vase and flowers from ANOTHER company and being so disappointed, I ordered from chosen by Jessica , and it hasn’t disappointed, exceptional quality, vase really heavy and flowers are some of the best artificial flowers I’ve found , 2nd time ordering from here and customer service and delivery always been outstanding

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning

I am thrilled with my purchase from this company . My Chosen by Jessica vase and flower arrangement are just stunning ! Such quality and value for money I am so impressed by the amount if flowers in the arrangement considering that a lot of other company's charge per flower stem wich to create an arrangement as big as this would cost almost double the price . The vase is a great size too and together this is a beautiful addition to any home . Love the personal message too I would highly recommend.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous items and amazing quality

I brought a lamp amazing, a vase and faux flowers (my daughter thought they were real) and some stunning placemats. What can I say wow, the quality is top-notch. My new lamp is fabulous even better in person. Thank you ever so much, also can I comment on how well packed all of your items have been. I’m very impressed. Will highly recommend you. I will definitely continue to spend my money with yourselves.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic!

Beautiful products. Got a few rustic looking table lamps. A couple of striped kitchen aprons.
Customer service (Olivia) was great. I wanted a couple of spare light shades and was able to purchase them separately (lovely linen taupe/beige color).
Highly recommend!

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Please please do not order from here!!

Please please do not order from here!!! They will completely twist your words to avoid giving you a refund. They are refusing to refund me for items returned and also refusing to refund me for items that didn’t arrive!! This is such a bad company, first time I have come across them and definately the last time I’ll be ordering!! Don’t trust them! You will have problems from start to finish!! Please don’t order from them and make the mistakes that I did!!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent first time shopping experience

A little sceptical in ordering to a lesser known company but so glad I did! Postage and communication was excellent! Products arrived (very quickly) when expected, very well packaged and with a lovely hand written note and discount for future purchases. I ordered 2 lamps and candle holders, all are absolutely stunning - fantastic quality and will look amazing in my living room. Would highly recommend!

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

No apology

Past lamp orders have all arrived in good condition. This third lamp just received was badly marked on stem. Emailed the company after deciding to keep it, a fuss returning things. No apology received when we received a reply from Olivia, which seems bad PR.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

It's how you fix problems that counts!

I have bought a few things from Chosenbyjessica now which I have loved but sadly my latest purchase arrived damaged. The lamp base had a chip and the lampshade was dented. I emailed the company and Olivia came straight back offering a new lampshade (which was delivered the following day), and either a new lamp base or 20% off, which I opted for as the chip was at the back. These things happen and to my mind, it is how a company responds that set them apart from the rest and I cannot fault Olivia and ChosenbyJessica. Big thank you Olivia!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Stumbled across this website a week ago…

Stumbled across this website a week ago when looking to update my front room lamp - ended up buying a lamp and more! Such gorgeous sculptures and really fast, well packaged delivery. Had to return a jug due to not quite suiting the room but kept everything else. Ended up doing another order, in which I was sent an incorrect item - the team were so efficient in fixing it and really made the whole process seamless. I wasn't expecting the replacement to arrive so quick, and I am thrilled with it in my living room. Will absolutely be ordering from you again. Thank you so much!

October 16, 2025
Unprompted review
Rated 3 out of 5 stars

Beware return costs

I ordered three items on one order. They arrived in three separate boxes. The product is quite nice but unfortunately didn't work for us so I am having to return them. I am now faced with three lots of return costs. I appreciate they were ceramics and need careful packaging but at the very least a little note on the website to say ordering multiple items will result in multiple packages, and if items need to be returned then this will result in lots of return fees, would have been appreciated.

October 1, 2025
Unprompted review

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