Chosen Few Athletics Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the products, often highlighting the comfortable fit and durability of the clothing. Many people also commend the outstanding customer service, noting efficient and helpful interactions. Reviewers frequently express satisfaction with the overall product range and the positive experience of shopping with this brand. However, some customers also noted issues with order accuracy and delivery, such as receiving incorrect items or orders being sent to the wrong address. A few other people also felt that customer service was unresponsive or unhelpful when trying to resolve these specific problems, leading to frustration regarding communication and resolution.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality, design,... See more

Quality

People report positive experiences with quality, consistently praising the high-quality materials and design... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising speedy and reliable delivery, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chosen Few Athletics really delivers. The quality is top tier, durable, comfortable, and made to move whether you’re lifting heavy, functional fitness or just wearing it day to day. The fit is spot on... See more

Rated 5 out of 5 stars

I have ordered plenty of t shirts over the years and absolutely love them. They wash well and still look great today. I recently ordered their new matching hoodie and wide leg joggers which are fantas... See more

Rated 5 out of 5 stars

I’ve been shopping on Chosen Few for a good couple years now, the quality of their clothing is next level and really is a stand out brand. I’ve recently contacted customer support regarding a que... See more

Rated 5 out of 5 stars

First time purchasing from chosen few athletics. The quality of the t shirts is excellent and the fit and comfort is second to none. Swift delivery, from ordering to arrival 3 days. Will definitely be... See more


Company details

  1. Clothing Store

Written by the company

Conceived in 2013 Chosen Few Athletics have been supplying the underground athletic lifestyle market in small exclusive drops providing product that appeals to those looking for a unique sportswear brand with a combination of high fashion fabrics, street style and performance all inspired by its bodybuilding roots.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(426)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality clothes and poor delivery

I placed an order on the 29th November . I waited three weeks for this to arrive. I had to email 3 times to find out if the parcel had been dispatched and was given multiple excuses and different delivery dates . I finally receive the parcel a few days before Christmas and was appalled at the quality of the clothes . Both items were extremely bobbled and looked already worn . I have since sent another email of complaint and have still not heard anything from the company . Will not be wasting my money on these clothes again .

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Aweful service

Having missed out on previous designs I ensured I got the next colorway of t shirt that came up. That was ordered in the 29th of November...after 2 email responses from support promising for the items to be delivered...now there's radio silence.
What makes it worse is receiving an from
acatchosenfewathletics.co.uk asking for how my experience has been, only for a reply back/auto response where i get an error message to say my email can't be delivered.
In the last few weeks I've used other sites selling gym clothing who have been fantastic but ChosenFew haven't come close to these alternate sellers (GS and VF).
How can a company in this day and age treat customers like this???

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS - CFW TAKE YOUR MONEY AND DO NOT DISPATCH THE GOODS. WHEN YOU TRY LIAISE VIA EMAIL … THEY IGNORE YOU

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Robbing company

Ordered as Black Friday deal still no delivery had a few emails as was chasing this order now they are just ignoring all emails lost out on money this is a Christmas present for my son so I’ve lost my money and he has no present, email is from a guy called Bradley who has promised order will dispatched many times I’m still waiting avoid this company

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

ORDER #8491037

ORDER #8491037 - Ordered all the way back in late November. Been promised delivery was to be sent about four different times by the end of that day. Still no tracking updates. Now ignoring my emails and communications. So I parted way with my money and have received no product? Shocking shocking service and no information. Would at least have thought my money would be refunded or offered compensation for the late item by over a month now.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

No show order!!!!!

My son ordered items end of November, these are Christmas presents. No sign of them arriving. We’ve emailed to enquire and when they do answer an email they blame Evri delivery which is absolutely unacceptable and a total lie!
It’s the 23rd December in two days ! Safe to say my son won’t have anything to open on Christmas morning.
Many Thanks Chosen Few 😡

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Awful from start to finish

Order recieved late which is forgivable due to Black Friday. However, order has now arrived with 2 items missing and no invoice inside the bag so I cant make a refund.
I’ve emailed and now they have gone radio silent.
All products will be going back is quality is truly horrendous, some of the worst quality hoodies I’ve seen.
Really gutted as I spent 3 weeks so excited to receive these

December 20, 2024
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

Hi Joshua,

I have directly e-mailed you relating to your concerns.

Regards

Rated 1 out of 5 stars

UPDATED: Rubbish Customer Service - AWFUL QUALITY

Ordered stuff on Black Friday, over 2 weeks later nothing has turned up and the shipping/delivery dates keep changing. Timeline:

1) Email on 2nd December stating that items were gonna be delivered on the 10th December

2) Email on the 13th saying that they have shipping issues and items will be shipped within 24-48hrs to be delivered "first part of next week"

3) Email on the 16th December, saying items to be shipped within 24-48 hours

Stop spouting nonsense on socials and fulfil orders for customers who've parted with their hard earned money.

Shocking and appalling customer experience

UPDATED:

I've finally got my items, and I can honestly say the quality is absolutely shocking.

The t shirts are not 220gsm cotton, and the joggers are worse than primark quality. They arrived bobbled.

Avoid this brand, the quality is shocking

December 17, 2024
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

Thank you for taking the time to share your experience, and I want to start by sincerely apologizing for the frustrations you’ve encountered. From the delays with your order to the concerns about quality, I completely understand why you feel let down, and this is not the level of service or product standard we strive to deliver.

We’ve faced several operational challenges during and after Black Friday, including unforeseen issues with our logistics partner and certain production batches not meeting our usual standards. These issues are deeply disappointing to me personally as the founder of Chosen Few, and I take full responsibility for ensuring they are resolved.

Your feedback is incredibly important, and I would like the opportunity to make this right for you. If you could email me directly at ac@chosenfewathletics.com with your order number, I will personally ensure your concerns are addressed promptly.

Once again, I am deeply sorry for this experience. We are taking significant steps to prevent this from happening again and to rebuild the trust you placed in us. Thank you for giving us the chance to improve.

Rated 1 out of 5 stars

Do not use this Company!

As of 16th Dec items still not delivered!
I don’t normally write reviews, but feel I have to make people aware this time. I placed an order on 29th Nov . As of 13th Dec still not dispatch although the company states that Black Friday orders will be delivered by 10th Dec. Customer service is none existent. Numerous emails with no response. No phone number to call to resolve the issue.
Looking at the other reviews looks like I’m not the only one and company always blaming supply chain or delivery companies!

December 13, 2024
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

Hi Jurgita,

Thank you for taking the time to share your feedback, and I want to sincerely apologize for the experience you’ve had with your order. This is far from the standard of service we aim to provide, and I completely understand your frustration.

To provide some transparency, we encountered unexpected challenges during our Black Friday period due to operational changes. We recently transitioned to a third-party logistics company to streamline our processes and improve delivery efficiency. Unfortunately, these changes coincided with an exceptionally busy period, which led to delays that impacted some orders, including yours.

That being said, this situation is unacceptable to us, and we take full responsibility for ensuring your order is resolved. I assure you that we are actively addressing these issues with our logistics partner to ensure this does not happen again.

Regarding your emails, I deeply regret that you did not receive a timely response. We’ve experienced an influx of inquiries during this period, but that’s no excuse. We are increasing our customer service resources to ensure all concerns are addressed more promptly moving forward.

I’ve sent you an email which may help to compensate you on the delays, you had free delivery so I could not refund this otherwise I would of too.

Once again, I’m very sorry for the inconvenience and disappointment this has caused. We greatly value your support and are working tirelessly to ensure we deliver a better experience going forward.

Thank you for your understanding, and I hope we can make things right for you.

Chosen Few

Rated 1 out of 5 stars

It's sad to give this company a one…

It's sad to give this company a one star review as the quality of clothes is excellent. They have had no new stock in XXXL of hoodies or t-shirts since September. I have a voucher that's from a refund on sale items. I'm not able to use it. They are basically holding my money without releasing any new items. I've been in contact with customer services and they lie about when they are releasing new items.

Update- new items released near black Friday. Every item sold out within 2 hours. When I managed to look on the site it was too late. Still no refund and now I'm being ignored by customer service.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever!! …

I placed an order which said it would be next day delivery. From the tracking information it says it been delivered but no picture of where it was left and no parcel was received. Have sent 6 emails and 2 instagram messages in the last week for no one to still have replied to me. This is the worst customer service I have ever received even an email back to say they were looking into it would be good but have just been totally ignored!

September 25, 2024
Rated 1 out of 5 stars

Avoid at all costs - take £ and don’t supply products!!

Avoid at all costs - money taken with no product delivered.
Ordered a t shirt and a hoodie at the start of August, one of the items was pre order and stated to be posted 12.08.24. No postage details came through but received an email asking for my feedback on products I hadn’t even received ?? so chased through Instagram message and their customer service is as about a useful as a chocolate teapot.
Promise there has been a delay with supplier and will come then another week goes by and nothing, no notification by email I just had to continue to message. Left on read and had to chase and continuous empty promises.
29th august let me know they would post the non pre order item out and send the rest when ready as I had stated these were for my partners birthday 31.07.2024.
Nearly a week later still nothing and then they blame it on lost in postage and send a refund and that’s it.
Had products from here as a present before and me and my partner love the clothes but this HORRENDOUS customer service and lack of care means we will not be back

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Incorrect stock

Ordered an item, it was marked as dispatched then 2 days later chosen few emailed me saying it was out of stock

August 27, 2024
Rated 1 out of 5 stars

You get robbed

Customer service is the worst I’ve ever dealt with. Bought a shirt and it came 3 sizes too big, said they would give me a refund and a 15% discount code.
Discount code didn’t work and I never got my refund, emailed 3 times and messaged twice via Instagram and still had no reply.
If you have any problems these are no help.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Order hasn’t arrived 2 months after…

Order hasn’t arrived 2 months after ordering. It was a pre order so I was told 2 weeks then after a month was told it will come next week then after 6 weeks it will come within 24 hours. Would never order from them again.

September 1, 2024
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

HI Maya, firstly apologises for the experience you've had there is no excuse as customer that would make this any better but unfortunately for us this has been completely out of our hands and an issue with our supply chain that has caused us untold problems unfortunately relating to a few items that were due in, as an independantly owned business that strives to deliver quality product on time its a failure on our part and something we have addressed that this wont happen again in the future.

I have personally emailed you on this matter.

Rated 1 out of 5 stars

Probably the worst company iv ever…

Probably the worst company iv ever dealt with.
Customer service is embarrassing. Order was never even shipped and they fail to resolve.
Luckily thanks to Paypal people can get money back.
Looks like a lot of these positive reviews are purchased and fake.
Fraud. Avoid

August 29, 2024
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

Firstly apologises for the experience you've had there is no excuse as customer that would make this any better but unfortunately for us this has been completely out of our hands and an issue with our supply chain that has caused us untold problems unfortunately relating to a few items that were due in, as an independantly owned business that strives to deliver quality product on time its a failure on our part and something we have addressed that this wont happen again in the future.

If you would like to DM me directly as I cannot locate your order specifically to offer some form of compensation for the experience you've received @ac_chsn on instagram

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