Ordered item that was showing in stock and paid extra for express delivery. Order acknowledged then nothing, tried to ring, sent emails to no avail. Left voice Mail still nothing. After 14days asked P... See more
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Terrible business. Placed an order never got an order confirmation sent through even though money came out of account. Sent several emails and attempted to do live chat all with no reply. Had to try c... See more
Stumbled across this company while looking for some unique candle holders which I found at a bargain price! Excellent quality and look amazing in my hallway. Great communication, speedy delivery with... See more
Company replied
The order process was straight forward. However the customer service was non existent. I tried to contact this company to ask about a product not currently in stock to see if they would be receiving... See more
Company details
Contact info
Unit 4 Cranmore House, SN16 9AS, Malmesbury, United Kingdom
- 03330502187
- christines.homeware@gmail.com
- christineshomeware.co.uk
2.8
Average
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Slightly delayed order but at no fault to the shop who very kindly refunded me my postage and were very quick to resolve the issue and have my order to me in pretty quick time considering parcel force loosing the first parcel. Items exactly what I needed too, very happy customer 😀
July 2, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Incredible Customer Service
I really enjoyed my experience with this store. They answered emails quickly, handled my requests with both care & concern & packaged what I had ordered very well. Very thankful.
July 2, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
asked to star rate service before goods have been delivered
Still haven’t received items, was informed it would be delivered yesterday on the 24th
June 25, 2021
Reply from Christines Homeware
Dear Jennifer,
We're sorry to see your two star review. I have checked our customer service logs and we have not received any communication from yourself in regards to any issue with your order.
We would recommend contacting our customer services team in the first instance to advise of an issue, so we can fix this for you.
We look forward to hearing from you soon.
Regards
Christines Homeware
Great shop with amazing service
Love all the products from this store, and trust me I have bought lots, would highly recommend all products from this store
June 23, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Still not received item
June 14, 2021
Reply from Christines Homeware
Dear Yvonne,
Thank you for your review.
I believe this delivery delay has been rectified and you now have your items.
If you need any further assistance, please do not hesitate to contact our customer service team.
Regards
Christines Homeware
Great customer service
June 13, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Although the item I purchased was out…
Although the item I purchased was out of stock, they contacted me and offered me a discount if I was willing to wait for the item.
Still waiting for it but I thought it was excellent service and would highly recommend.
June 4, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Wait too long for item.
My only issue was the week wait for my item. Where as the site says dispatched next working day, mine took 3 days to dispatch and then another 4 to get to me. I will use them again though
May 25, 2021
Reply from Christines Homeware
Hi Laura
Thank you for your feedback
I'm very sorry you experienced a delay with your delivery, this is not what we want for any of our customers and I'm really sorry for this.
I'm not sure on your order details, however if you would like to get in contact to discuss your delivery please email our customer service team at christines.homeware@gmail.com and I will look out for your email.
Regards
Joseph D
Great product
Great product, arrived quickly and good communication from this shop. Also appreciated the personal touch with the added emails to show their appreciation for my custom.
May 15, 2021
Reply from Christines Homeware
Hi Laurent
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Great packaging
April 25, 2021
Reply from Christines Homeware
Hi Tuli
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Freight cost from UK to Europe are…
Freight cost from UK to Europe are possibly killing business with the EU but by choosing UPS as carrier delivery time and freight costs are doubled. In the past I noticed that the UPS performance in Germany is poor. This time they announced for mid of last week and then postponed several times. Proposal: why not choosing DHL for shipments to Germany?
Sorry just one point for late delivery (11 days) and extreme freight costs.
April 19, 2021
Reply from Christines Homeware
Dear Frau
Thank you for your feedback, As advised previously, we are working hard to bring down delivery costs and as you are aware delivery charges are calculated using the weight of the package and destination, we make no profit on any delivery charge and only charge the customer what it costs us. Our delivery fee is also shown twice prior to payment of an order, therefore it is at the customer's own decision whether to complete a purchase or not. Also customs delays are out of our control and we take no responsibility for these delays.
We're sorry you feel that UPS are expensive since brexit, however please check back with u soon as we will be using new couriers for our european deliveries.
Should you wish to discuss this further, please contact our customer services team on christines.homeware@gmail.com
Excellent service and speedy delivery
Excellent service and speedy delivery. Nice quality product :)
April 13, 2021
Reply from Christines Homeware
Hi Carol
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Delivery was quick but item is…
Delivery was quick but item is overpriced for what it is - it was also chipped on one end - very poor quality sadly
March 8, 2021
Reply from Christines Homeware
Dear Anandi
We're very sorry to read your comments.
I have checked our system and we have received no contact from yourself.
Our company and customer service team strive to provide all of our customers with the best possible service and would have been more than happy to help you and assist you with your order if we were given the chance.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Racheal
Senior Service Manager
They were out of stock and received…
They were out of stock and received email to state what happened..Full refund no problem.
February 26, 2021
Reply from Christines Homeware
Hi Rachael
Thank you for your feedback!
We always strive to provide the best possible customer service and although your item was out of stock, we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Wonderful shop I came across online and…
Wonderful shop I came across online and will definitely be shopping here again fabulous products and really quick delivery. I'm so happy well done your brilliant 5 stars.
February 16, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Have brought several different items…
Have brought several different items from Christines and the quality of the goods are excellent, service is fast and efficient.
February 7, 2021
Unprompted review
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Pink cups
I placed an order for 2 pink cups. Unfortunately they became out of stock but Christine’s homeware refunded my payment straight away! Very good customer service. Would definitely buy from again!
January 30, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
Excellent products and fast delivery 👌
January 26, 2021
Reply from Christines Homeware
Hi
Thank you for your feedback!
We always strive to provide the best possible customer service and we're delighted that we have been able to provide the service you should rightly expect.
Thanks again
From all of us at
Christines Homeware x
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