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ChristowReviews 

12,824
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, vibrant colors, and overall excellent craftsmanship, often at very competitive prices. Many people appreciate the efficient ordering process and the swift, reliable delivery service, with items often arriving promptly and well-packaged. Reviewers are consistently satisfied with their purchases, finding the products to be exactly as desired and offering great value for money. However, some customers also noted issues with product descriptions not being entirely clear, leading to items not meeting specific needs, such as a parasol base not being heavy enough. There were occasional reports of damaged packaging, missing parts, or incorrect colors upon delivery, and a few instances of customer service being slow to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, good value, and ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of items such as garden... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and efficient, with many... See more

Price

Users describe positive interactions with price, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more

Company replied

Rated 5 out of 5 stars

I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more

Company replied

Rated 5 out of 5 stars

The product arrived efficiently when it said it would and the whole transaction was handled professionally. It’s a nice parasol base but not heavy enough for my parasol and I don’t think that was cle... See more

Company replied

Rated 5 out of 5 stars

Excellent quality side table which looks lovely in my lounge. Price was very competitive. As a non DIY’er, it took me a couple of hours to make but if I can make a table with a drawer, then... See more

Company replied


Company details

  1. Home Goods Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 60% Off

Every month we release new deals offering you up to 60% Off.

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

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4.6

All reviews

(12,824)

1,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ideal for small spaces

Very quick to be delivered and easy to build, already getting satisfaction from it.

May 29, 2026
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Reply from Christow

Thank you for your review. We're delighted to hear it was easy to build and is already proving useful. Enjoy!

Rated 1 out of 5 stars

Christow use Evri- I wouldn’t.

Ordered 9 artificial wall packages for next day delivery, which unfortunately were dispatched to be delivered by Evri and DX Tracking. DX Tracking arrived 2 days late with 2 packages, Evri only delivered 3 packages and returned 4 packages stating they were bigger than expected and needed a specialist Evri courier. Not sure what this meant as all 9 packages were the exact same size.
Christow, then re-dispatched the missing 4 packages only for Evri to list them once again as bigger than expected and send them back to Christow.

Despite advising my concerns regarding Evri couriers, apparently they were unable to send by any other means so therefore had to seek a refund for the missing 4 packages after messing around for 12 days.

It’s a shame as the merchandise quality was really good, unlike the couriers they choose to use. The customer Service was also friendly but appeared to be unable to make decisions regarding a different delivery courier.

May 22, 2026
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Reply from Christow

Good morning

We appreciate you sharing your detailed feedback regarding your recent order and the delivery challenges you experienced. We recognize the frustration caused by the repeated issues with courier services and the delay in receiving your packages. We are actively reviewing our delivery partnerships to prevent similar situations in the future.

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service. Next day delivery of both bedside tables, well packaged and the quality for the price is just great. If you are after a slim bedside table you cannot go wrong with these and the service received.

May 29, 2026
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Reply from Christow

Thank you for your fantastic review. We're delighted you're pleased with the quality, value, and speedy delivery of your bedside tables.

Rated 4 out of 5 stars

Absolutely beautiful

Absolutely beautiful , was delivered on time very well packaged however there was a small scratch on the front which must of been visible when packaged , we didn’t want to send it back as my husband said he could sort it and he did. Would not deter me from purchasing from this company again as they have some beautiful pieces .

May 22, 2026
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Reply from Christow

Thank you for your lovely review. We're sorry to hear about the scratch, but we're pleased it was easily resolved and that you're happy with your purchase. We look forward to welcoming you back again.

Rated 5 out of 5 stars

This parasol is better than the rest

The parasol we bought was very well made and as my wife is Devon girl it was lovely to buy from a Devon company. The quality was exceptional and quite beautiful to look at and most important was very well priced for such a good quality product so will gladly buy from this company again

May 28, 2026
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Reply from Christow

Thank you for your lovely review. We're delighted you’re so pleased with the quality and value of your parasol, and we really appreciate your support.

Rated 5 out of 5 stars

Amazing service

Amazing service! I ordered my parasol on Thursday, just before the forecast heatwave Bank Holiday weekend not expecting to receive it until after the holiday weekend but it arrived on Saturday morning. The parasol was exactly what I wanted and I’m hoping to enjoy using it when the present inclement weather drifts away and hopefully sun will take its place.

May 21, 2026
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Reply from Christow

Thank you for your lovely review. We're delighted your parasol arrived so quickly and is exactly what you wanted. We hope you enjoy plenty of sunshine with it soon!

Rated 5 out of 5 stars

Delivered to the right house which is a…

Delivered to the right house which is a bonus nowadays.Delivered with care,very friendly

May 20, 2026
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Reply from Christow

Thank you for your review. We're pleased to hear the delivery was careful and friendly, and that everything arrived as it should.

Rated 5 out of 5 stars

2M Shanghai Raspberry Parasol

Just the right size for my needs, lovely colour, seems to be strong enough to cope with some wind. Quality materials. Thick metal tube. Looks great opened up , nice and summery.

May 28, 2026
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Reply from Christow

Thank you for your review. We're delighted to hear you're happy with the size, colour, and quality of your parasol.

Rated 1 out of 5 stars

Terrible returns

Terrible returns. Still not had a collection and had several rescheduled. Not a happy customer.

May 28, 2026
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Reply from Christow

Good morning Sarah

We're truly sorry for the issues with your return and rescheduled collections. We are looking into this.

Rated 5 out of 5 stars

Exellent item and service we'll worth…

Exellent item and service we'll worth the money looks very nice in garden

May 21, 2026
Christow logo

Reply from Christow

Thank you for your review. We're delighted to hear you're happy with the item and service, and that it looks great in your garden.

Rated 5 out of 5 stars

Great products

Great products, at a good price, delivered promptly!

May 23, 2026
Unprompted review
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Reply from Christow

Thank you for your review. We're delighted to hear you're happy with the products, price, and prompt delivery.

Rated 5 out of 5 stars

Would use again

Good quality product and quick delivery

May 28, 2026
Christow logo

Reply from Christow

Thank you for your review. We're pleased to hear you're happy with the quality and delivery, and appreciate your recommendation.

Rated 5 out of 5 stars

Great banana parasol

Great banana parasol. Good quality.

May 28, 2026
Christow logo

Reply from Christow

Thank you for your review. We're pleased to hear you're happy with the quality of your banana parasol.

Rated 1 out of 5 stars

Awful company

Awful company. I ordered through Debenhams a wardrobe and a set of chest of drawers. The wardrobe is awful quality and the drawers got delivered with 12 parts missing. When trying to contact Christow for help and the parts the just kept saying an agent is looking at your case and now I’ve been told I need to send back to drawers and reorder again. DO NOT order with them.

June 11, 2026
Unprompted review
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Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

I bought a lovely tall slim garden shed…

I bought a lovely tall slim garden shed in sage green from Christow and it arrived well packed and easy to assemble. I was so happy with it that I went back to the company to buy a lovely foldable sturdy table to put next to my egg chair for that all important cuppa. That arrived in 2 days and again it's perfect.

May 25, 2026
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Reply from Christow

Thank you for your lovely review. We're so pleased you're happy with both your shed and table, and that everything arrived quickly and was easy to assemble.

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