I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more
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Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
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This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom

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The planter arrived
The packaging was damaged
Every panel was dented
There were 2 bolts missing for assembly.
The colour was white not cream as advertised.
You get what you pay for, lesson learned

Reply from Christow
Parasol stand on wheels is a joy to put together as it is expertly designed. Holds the umbrella perfectly upright thanks to 360 degree clamping. Well done! The best one I ever had. Definitely a five star contender!

Reply from Christow
We ordered a set of side tables and a slim side table. Both items once put together (which was pretty easy, instructions were good and all fittings were there inc spares)are stunning. It was the delivery that let us down. Both items were due next day, albeit coming separately with different courier companies, neither arrived. The side table arrived 2 days after ordering from Evri. The side tables were eventually delivered by DX. The first order was ‘lost in transit’. After contacting customer service an express delivery was planned for the Monday. I was away the Tuesday and weds so specifically asked if they wasn’t sure the items would arrive on Monday to just arrange for the Thursday onwards when I would be back home. They didn’t arrive Monday and DX tracking told me it was delayed and would be delivered on Tuesday! So I then annoyingly had to wait for arrival before leaving home. I love the purchases I bought but the whole debacle with delivery has put me off ordering from this company again. Such a shame.

Reply from Christow
I bought 3 pieces of bathroom furniture absolutely lovely it compliments my bathroom well fast delivery . Only one complaint would love a bathroom towel rail to match

Reply from Christow
Bought as a present, its now up looks excellent easy to assembly, recepiant loves it.

Reply from Christow
These are my second and third purchases from Christow. Consistently excellent products, well packaged , delivered on time , if not ahead of time and all round very good value. Can't fault them, what online retailing should be . Thanks again for exceeding expectations!!and no , I'm not related to them!!!

Reply from Christow
Absolutely awful customer service! If you ever want to return an item the amount of effort that it takes is simply not worth it. I had to contact customer services several times. My parcel was too big to be dropped off at a shop and I also didn’t have a printer so couldn’t print out the label for the courier to collect it. With the awful communication from the Christow advisor, I ultimately gave up and put the item on eBay.

Reply from Christow
The reason for giving Christow 4 stars is because I ordered two small console tables. When nearly completing the build of the second table it became apparent that there were 3 legs of one shape and 1 leg of another, rather than 2 legs each of two shapes. Very annoying, as it meant I couldn't complete the build of the table. However, as soon as I managed to contact Christow, they reacted immediately by sending me a complete new console which arrived very quickly. I returned the 'faulty' console at their expense. So, when things went wrong, I could not fault their reaction to sorting it and their efficiency in keeping in touch. I would purchase from Christow again.

Reply from Christow
We bought a higher chair side occasional table from Christow because we needed to protect our coffee and tea from being swiped off by our dog's tail!
It matched the TV table we already had and is the same good quality.
I only wish Christow did some tall display units!

Reply from Christow
The umbrella stand did exactly what it said. We have had some high winds and another umbrella on a normal stand blew over. Yours didn’t. We ordered three more!

Reply from Christow
Great purchase, quick delivery, excellent customer service, would definitely recommend.

Reply from Christow
Arrived well within the time frame. Pleased with the product the only issue I have is I ordered a 2.4m parasol and it measures 2.3m

Reply from Christow
Arrived quickly and was exactly what I wanted. Dithered for ages as didn't want to pay for a new base. Gorgeous colour. Typically, it has rained since arriving but warm weather coming!

Reply from Christow
I opened my parasol base and there are parts missing. I emailed straight away and followed it up with another email. Still haven’t heard anything. Very disappointing service.

Reply from Christow
I ordered a bathroom cabinet & toilet roll storage unit. Very good quality. Delivered quickly & well packaged

Reply from Christow
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