I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... See more
Company replied
I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. O... See more
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... See more
Company replied
Company details
Written by the company
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Contact info
3.8
Great
183 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent umbrella
Excellent umbrella and we were very pleased with the quality. This was a present for my son and he was delighted to receive it.
Delivery was prompt and the packaging was very good .
January 25, 2019
Unprompted review
Very poor returns policy not very…
Very poor returns policy not very responsive or effective I am still waiting for my replacement cap after two weeks. The button came of the cap after a few days poor quality control.
January 25, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
Excellent products and service!
Excellent products and service. My hat was exactly as described. It arrived to CO 10 calendar days after ordering. Great service all the way around. I’ll defintely be a long term customer.
January 25, 2019
Unprompted review
hat box
I ordered a hat box. it arrived in a very poor packaging. as a result the box was slightly damaged. or was it so from the beginning, before being sent ?
January 25, 2019
Unprompted review
Reply from Christys' Hats
Hi Claude,
We are sorry that you have received order damaged. We do not knowingly sell or dispatch defective goods. All Hat boxes are inspected and sent in pristine condition. As per our terms on damaged/faulty goods we would happily arrange for collection and/or will either exchange or refund the item(s) as per your request on collection or send a replacement. Most of our products come with a minimum 1 year guarantee against manufacturer's defect. Please get in touch so we can resolve this.
Great service and quality.
January 25, 2019
Unprompted review
Time honoured reputation
Christys' Hats have been in business for a very long time -- deservedly so. Their products are all top notch and their customer service excellent.
January 25, 2019
Unprompted review
Good hat, made in China
Good hat, good service, made in China. That’s not exactly supporting traditional British craftsmanship is it?
January 25, 2019
Unprompted review
Very pleased with my new hat
Very pleased with my new hat - excellent quality.
January 25, 2019
Unprompted review
A nice hat for the price, true sizing and pretty fast turnaround
The delivery time was faster than advised, and the product was as described. Sizing was true, and the quality was good for the price point. If you're looking for a decent mid-range felt hat with lots of colour and style options then Christys' is a good bet.
January 25, 2019
Unprompted review
Perfect
Great products, absolutely high quality, fast shipping and very kindly staff!
January 25, 2019
Unprompted review
Madcap jumper
This cap was just right for my husband... he loves it. Wonderful quality as well
January 25, 2019
Unprompted review
Fabulous company - fabulous hat
Dealing with Christys has been one of the best experiences I have had with any retail business. I found the hat I loved in the St. Christopher’s Street store, but my size was not in stock. Mary, at the store, was extremely helpful with style and sizing. I ordered my hat online for delivery to the store. Christys kept me informed about delivery date and Mary phoned to tell me as soon as it came into the store. I was told it could take 7-10 working days. I had the hat on my head in 7 days! I couldn’t be happy with the entire process and the hat itself,
January 25, 2019
Unprompted review
The hats are great
The hats are great. But delivery is too slow. (Royal Mail)
January 25, 2019
Unprompted review
Great products and servive!
January 25, 2019
Unprompted review
Excellent product.
Excellent product, first class, a real quality hat box. Many thanks.
January 25, 2019
Unprompted review
I’m really disappointed
I’m really disappointed, not with the quality of the product, but with the delivery. The coorporation with the Cyprus post office and the Royal Mail is poor, but still it’s a part of your service through the online order. More or less there was a delay, I already complained to the post office as well.
January 25, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
The hat didn’t arrive.
I ordered a hat from Christy’s. they took my money. Four weeks later - no hat.
January 25, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.