Chrono24 Reviews 10,054

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the purchasing process, highlighting its clarity and the ease of selecting professional sellers, often noting the added trust provided by buyer protection schemes and certified watches. The website is frequently described as easy to use, intuitive for searching, and confidence-inspiring, making the overall user experience smooth and efficient. Many people appreciate the excellent service, with prompt communication and timely delivery, even for international purchases, often facilitated by efficient tracking and escrow services. However, some customers also noted issues with product descriptions, where watches received did not match the advertised condition or photos, leading to unexpected repair costs. A few other people also felt that delivery handling could be problematic, with parcels left without signatures for high-value items, and some experienced difficulties with the escrow system when disputes arose regarding delivery confirmation.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection and the... See more

Website

Consumers find the website to be positive, highlighting its ease of use, intuitive search functions, and... See more

Service

Reviewers mention positive feedback about service, highlighting it as excellent, trustworthy, and... See more

User experience

Customers had positive experiences with user experience, consistently describing the platform as easy to use,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

I wanted a Ball watch, but new is too expensive so I decided to try the pre-owned market, which led me to Chrono24. I very much liked the various safeguards which give protection when you buy. Chrono... See more

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TMD Max is an excellent retailer

TMD Max watch retailer has been excellent from when I first contacted them about the Omega Speedmaster to when it arrived, beautifully packaged, here in the UK.
They answered all my questions quickly and efficiently, they send me additional photos as requested, and they offered to service the watch for me and at no additional cost, before shipping to me, which was great customer service.
I would definitely use them again and based on my experience with them I would strongly recommend them.

May 1, 2026
Rated 5 out of 5 stars

Chrono 24 - a great experience

Exceedingly easy website to use
I wanted a Tissot Tour de France watch and saw a few on different websites but Chrono 24 had far superior feedback than the others in Trustpilot that convinced me to buy from them.
The actual seller posted this to me from The Netherlands on Monday and it arrived at my door the next day in a very well packaged box. Absolutely no complaints from me what so ever

April 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look