Chrono24 Reviews 10,054

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the purchasing process, highlighting its clarity and the ease of selecting professional sellers, often noting the added trust provided by buyer protection schemes and certified watches. The website is frequently described as easy to use, intuitive for searching, and confidence-inspiring, making the overall user experience smooth and efficient. Many people appreciate the excellent service, with prompt communication and timely delivery, even for international purchases, often facilitated by efficient tracking and escrow services. However, some customers also noted issues with product descriptions, where watches received did not match the advertised condition or photos, leading to unexpected repair costs. A few other people also felt that delivery handling could be problematic, with parcels left without signatures for high-value items, and some experienced difficulties with the escrow system when disputes arose regarding delivery confirmation.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection and the... See more

Website

Consumers find the website to be positive, highlighting its ease of use, intuitive search functions, and... See more

Service

Reviewers mention positive feedback about service, highlighting it as excellent, trustworthy, and... See more

User experience

Customers had positive experiences with user experience, consistently describing the platform as easy to use,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

I wanted a Ball watch, but new is too expensive so I decided to try the pre-owned market, which led me to Chrono24. I very much liked the various safeguards which give protection when you buy. Chrono... See more

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great experience

Great experience, watch was shipped & verified quickly. The dealer was in Japan and it was delivered to the UK within a few days.

May 14, 2026
Rated 1 out of 5 stars

I bought the watch from Germany and…

I bought the watch from Germany and paid a duty to take receipt in the UK.

I then decided not to keep the watch and to return it but have not been able to without the duty being paid again.

As a result I still have the watch.

This must have happened before to Chrono24 customers - why isn't there a solution?

May 18, 2026
Rated 5 out of 5 stars

buy with confidence

I was concerned about lack of escrow service but transaction went very smoothly. Prompt responses from the dealer and watch was exactly as described.

April 21, 2026
Rated 5 out of 5 stars

A purchase from the far side of the world!

First time purchasing an expensive watch. Add to that I was buying from a dealer on the other side of the world! Chrono24's escrow service took a lot of the worry out of the transaction. Communication with the dealer through the Chrono24 app was seamless and I was kept updated. All went smoothy and I was delighted with my purchase. Even after paying import duties my purchase was significantly less than an almost identical model for sale in this country. Without the reassurance of the Chrono24 system and its escrow service I would not have had the confidence to look so far afield.

May 5, 2026

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