Chrono24 Reviews 10,044

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and trustworthiness of the platform, often highlighting the ease of use of the website and the smooth user experience. Many appreciate the escrow service, which provides reassurance for transactions, especially when purchasing from international sellers. The delivery service is frequently noted for being prompt, well-packaged, and with continuous updates throughout the shipping process. Reviewers also commend the wide selection of products available and the overall professional experience, making them likely to use the service again for future purchases. However, some customers also noted issues with product descriptions not matching the delivered item, leading to unexpected repair costs or dissatisfaction with the condition of the watch. A few other people also felt that the delivery handling for high-value items was disappointing, with parcels left without a signature, and some experienced problems with courier services.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the condition of... See more

Service

Users describe positive interactions with service, highlighting excellent service, trustworthiness, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use for searching,... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as well-organized, easy,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting smooth processes, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Chrono24 to preowned wristwatch buyers. They are reputable. The payment system gives buyers additional security. Believe trustworhiness is the most important in buying preo... See more

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

Exceedingly easy website to use I wanted a Tissot Tour de France watch and saw a few on different websites but Chrono 24 had far superior feedback than the others in Trustpilot that convinced me to... See more

Rated 5 out of 5 stars

First time purchasing an expensive watch. Add to that I was buying from a dealer on the other side of the world! Chrono24's escrow service took a lot of the worry out of the transaction. Communication... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

This is the best and most trusted of…

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including postage). When you decide to buy a watch, your money is held with the company and is only sent to the seller when you receive your purchase. The company continually messages the seller if the watch hasn't been sent. Excellent service and trustworthy, too.

May 26, 2026
Rated 5 out of 5 stars

Chrono24 review

Use of escrow and reassurance from Chrono24 - not needed in the end as retailer was excellent too - Chrono24 should also be applauded for that too!

May 4, 2026
Rated 5 out of 5 stars

It proved to be a wonderful place to…

It proved to be a wonderful place to buy a watch from. Totally honest and genuine. I can't find a thing wrong about the watch and it is running perfectly.. Postage was prompt and early delivery. I never had to worry about the money I paid..

April 5, 2026
Rated 5 out of 5 stars

Great experience

Great experience, watch was shipped & verified quickly. The dealer was in Japan and it was delivered to the UK within a few days.

May 14, 2026
Rated 1 out of 5 stars

I bought the watch from Germany and…

I bought the watch from Germany and paid a duty to take receipt in the UK.

I then decided not to keep the watch and to return it but have not been able to without the duty being paid again.

As a result I still have the watch.

This must have happened before to Chrono24 customers - why isn't there a solution?

May 18, 2026

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