Chrysalis Finance Reviews 

4,464
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process to be remarkably easy, straightforward, and quick, often completing it online within minutes. People appreciated the clear communication and updates provided at every step, ensuring they understood their payment plans and when their treatment would proceed. The online forms were simple to fill out, and the overall user experience was described as stress-free. The service is frequently described as excellent, with many highlighting the helpful and professional customer service team. People found the staff efficient and supportive, even when needing to change payment dates. Consumers particularly valued the availability of interest-free payment plans, which made private medical treatments achievable and affordable by allowing them to spread costs without financial burden.

What people talk about most

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease and speed... See more

Service

Consumers find service to be positive, with many reviewers describing the application process as quick, easy,... See more

Payment

Customers consistently note positive experiences with payment, finding the process easy and flexible, which... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more

Company replied

Rated 5 out of 5 stars

My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more

Company replied

Rated 5 out of 5 stars

I used this company to finance some dental work. Process was very quick and painless (hopefully the dental work will be too). Was straight forward and easy. Would recommend based on this experience... See more

Company replied

Rated 5 out of 5 stars

I used Chrystal Finance to pay for surgery to my knee. The loan was very quick and easy to apply for online. The company’s communication with me throughout was both efficient and reassuring. The 10... See more

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Non-Bank Financial Service
  4. Software Company

Written by the company

Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,464)

1,660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loan for private surgery at Nuffield, Chester

Loan application was so quick & easy to complete. Easy to understand. Decision was made within no time. Simple to create an account. Would highly recommend.

June 29, 2026
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Reply from Chrysalis Finance

Pauline, thank you so much for your fantastic feedback! We're delighted that you found the application quick, easy to understand and that you received your decision so promptly. Your recommendation means a great deal to us, and we wish you all the very best with your surgery. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy. Thank you

June 10, 2026
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Reply from Chrysalis Finance

Thank you for your lovely review! We're delighted to hear that you found the process very quick and easy. We really appreciate your feedback and thank you for choosing Chrysalis Finance. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very satisfactory way of funding private surgery

I paid 50% of private surgery bill and was offered 50% in 10 instalments without being charged interest with this company. It was a very simple process and I paid the bill off in this way with direct debit. Such a pleasure to use this service

September 30, 2025
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Reply from Chrysalis Finance

thank you for taking the time to leave such a wonderful review! We're so pleased to hear that our interest-free finance option helped make paying for your surgery more manageable and that you found the whole process simple to use. It's great to know we could make things a little easier for you. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Was easily set up but first payment…

Was easily set up but first payment will be taken shortly

June 24, 2026
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Reply from Chrysalis Finance

Andi, thank you for your review! We're pleased to hear that everything was easy to set up for you. We hope the rest of your finance agreement continues just as smoothly, and if you ever need any assistance our team will be happy to help. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Great service

Great service

June 24, 2026
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Reply from Chrysalis Finance

Thank you for your lovely review! We're delighted to hear that you received great service from Chrysalis Finance. We really appreciate your feedback and thank you for choosing us. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars
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Reply from Chrysalis Finance

Judy, thank you for taking the time to leave us a review, we really appreciate it, especially as you mentioned you don't usually write them! Your five-star rating means a great deal to us, and we're delighted you had a positive experience with Chrysalis Finance. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Excellent communication and excellent…

Excellent communication and excellent service.

June 26, 2026
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Reply from Chrysalis Finance

Brilliant! It's wonderful to hear that you received excellent communication and service from our team. We always aim to make every step of the process as smooth and reassuring as possible. Thank you for taking the time to leave your feedback, and we hope you have a lovely day.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Good communication

Good communication, both with me and the dentist

June 22, 2026
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Reply from Chrysalis Finance

Michael, thank you for your kind review. We're so pleased to hear that you experienced good communication from both our team and your dentist. We know how important clear communication is throughout your healthcare journey, so it's great to know we could help. Wishing you all the very best.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Worth it

Used chrysalis finance via Nuffield for a procedure and it was such an easy process to actually find out the facts of my finance and how my payment plans could be planned out

Customer team is bulletproof and want to help you!

May 12, 2026
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Reply from Chrysalis Finance

Ben, thank you so much for your fantastic review! It's brilliant to hear that you found the finance process straightforward and that our customer service team were able to support you throughout. We're delighted we could help you find a payment plan that suited your needs. We really appreciate your kind words and hope everything goes well with your procedure.
Many thanks,
Betty at Chrysalis Finance

Rated 4 out of 5 stars

your finance support in need

Great support in need of finance personal health, easy to work with, no complications and quick answers.

June 25, 2026
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Reply from Chrysalis Finance

Thank you for taking the time to leave us your feedback. We're so pleased to hear that you found the process easy to work with and that our team could provide quick answers when you needed them. Making healthcare finance as simple and stress-free as possible is always our aim. Wishing you all the best.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Loan application approved in minutes

Loan application approved in minutes. Very easy on line system.

June 25, 2026
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Reply from Chrysalis Finance

Andrew, we're delighted to hear your application was approved within minutes and that you found our online system easy to use. We work hard to make the application process as quick and straightforward as possible, so it's lovely to receive your feedback. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very straight forward

Very straight forward. Kept informed. Great customer service team. Easy to setup

June 24, 2026
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Reply from Chrysalis Finance

Kevin, thank you for your lovely review. It's great to know that you found everything straightforward, were kept informed throughout, and had a positive experience with our customer service team. We really appreciate your feedback and wish you all the best.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Finance review

The application, process and execution were all effective and efficient.

June 22, 2026
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Reply from Chrysalis Finance

Keith, thank you for your kind words. We're so pleased to hear that you found the application process effective and efficient from start to finish. Providing a seamless experience for our customers is always our priority. Have a wonderful week.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars
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Reply from Chrysalis Finance

Paul, thank you for taking the time to leave a review. It's great to hear that you found the process straightforward and quick. That's exactly the experience we aim to provide for all of our customers. Wishing you all the best.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very pleased with the progress

Very pleased with the progress

June 24, 2026
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Reply from Chrysalis Finance

Elena, thank you for your lovely review. We're so pleased to hear that you're happy with the progress of your application. We really appreciate your feedback and hope everything continues to go smoothly for you.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very simple and straightforward

Very simple and straightforward. I changed my mind at one point and that was instantaneously updated. Didn’t take long for the approval to come through.
I am very grateful.

June 18, 2026
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Reply from Chrysalis Finance

Marissa, thank you for your wonderful feedback. We're delighted to hear that you found the process simple and straightforward, and that making changes to your application was quick and easy. It's also great to know your approval came through so promptly. Thank you for choosing Chrysalis Finance, and we wish you all the very best.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very easy to get help and easy…

Very easy to get help and easy application

June 24, 2026
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Reply from Chrysalis Finance

David, thank you for your review. We're really pleased to hear that you found it easy to get help when you needed it and that the application process was straightforward. We appreciate your feedback and hope you have a lovely week.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

no fuss just arranged

no fuss just arranged

June 24, 2026
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Reply from Chrysalis Finance

Kathryn, thank you for your kind review. We're so pleased everything could be arranged quickly and without any fuss. That's exactly the experience we strive to provide for our customers. Take care and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

The whole experience as it has been on…

The whole experience as it has been on previous occasions was speedy, professional and efficient and I would recommend it to anybody.

June 24, 2026
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Reply from Chrysalis Finance

Richard, thank you for your continued trust in Chrysalis Finance. We're delighted to hear that once again you found the process speedy, professional and efficient. Your recommendation means a great deal to us. We really appreciate your continued support.
Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Peace of mind. - It was a simple process a Chrysalis…

It was a simple process a Chrysalis were extremely helpful and efficient.
It gave me peace of mind to be able to spread the cost of my Operation.

June 19, 2026
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Reply from Chrysalis Finance

Julie, thank you so much for your lovely review. We're delighted that we could help make arranging finance simple and efficient, and it's wonderful to hear that spreading the cost of your operation has given you peace of mind. We wish you all the very best with your treatment and recovery.
Many thanks,
Betty at Chrysalis Finance

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