The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more
Company replied
Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Churchill
We're pleased to see you found us fast and convenient. Thanks for your review. Christy
Been with Churchill for a few years
Been with Churchill for a few years, no need to swap
May 30, 2026
Reply from Churchill
We appreciate your continued loyalty. Thank you for your kind words! Christy
I can't contact you sent loads email…
I can't contact you sent loads email all not answered . So fed up with you want to cancel insurance now . You are apaling
Do not use churchill insurance. They will not answer emails gave me unreconusable number beliw rarther contact me . They dont do emails so there is no paper trail for them . Legal loophole to payout or ever help customer. Go somewhere else . Michelle 07929 416 820
May 27, 2026
Reply from Churchill
We are truly sorry to hear about your difficulties contacting us, we don't provide an email for this. Please call us on 01444472165 so we can help. Thanks, Christy
Ease of getting a policy and good price
June 1, 2026
Unprompted review
Reply from Churchill
We're glad our price was good. Thank you for your five-star review. Christy
Poor communication when online payment…
Poor communication when online payment failed, difficult to find contact details, slow response.
May 21, 2026
Unprompted review
Reply from Churchill
We appreciate your feedback. We are sorry for the payment and communication issues you experienced. Christy
Reply from Churchill
We're pleased to see you found us very helpful. Thanks for sharing. Christy
Excellent customer service
Excellent customer service. Friendly and professional staff who were eager to help and were compassionate about my loss. Very genuine team.
May 17, 2026
Unprompted review
Reply from Churchill
We're glad our team provided excellent, friendly, and professional service during your difficult time. Thank you for your kind words. Christy
Withdrawal of car insurance - no explanation
We’ve just been told by email that Churchill will not be renewing our car insurance when it runs out. No explanation. When I rang the company the person on the other end (who was as helpful as they could be) couldn’t help either. Apparently our no claims over the last 5 years will be protected but can’t access that currently. Really poor service - no clarity and really high handed. I did check that the call was recorded and asked that this was raised with ‘management’. I don’t usually ever post on things like this but am only doing so to raise awareness if anyone else has been treated like this. Won’t ever use Churchill again.
June 1, 2026
Unprompted review
Reply from Churchill
We're sorry to see you're disappointed we've not offered you a renewal quote and we provided poor service. Please message us, using the link below, and we can help look into this for you. Thanks, Christy
m.me/churchill
Reply from Churchill
Hi Judith. We're glad you found our information clear and easy to use. Thank you! Rach
Reply from Churchill
We're so happy to hear you've had consistently positive experiences with us over the years! Thank you for your loyalty. Nathan
Did not have to remember to pay Well Happy
Did not have to remember to pay, payment taken automaticly and emails to remind me paymen raken
May 29, 2026
Reply from Churchill
We're glad to hear our automatic payment system and email reminders are working well for you! Thank you for your positive feedback. Nathan
Their handling of my my no fault claim…
Their handling of my my no fault claim is pathetic I think they run a scam as everyone I speak to just seems to read of a script I have a no fault claim which the third parties insurance admitted fault but Churchill just wants to write my vehicle off and leave me out of pocket I know my rights and will take it further if need be.
June 1, 2026
Unprompted review
Reply from Churchill
We are sorry to hear of your frustration regarding your claim as we never wish to leave anyone feeling this way. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Nathan
https://www.churchill.com/contact-us/complaints
Very good overall service and the price…
Very good overall service and the price quoted to me plus very easy to manage
May 19, 2026
Unprompted review
Reply from Churchill
We're glad our service and price met your expectations. Thank you for your five-star review! Nathan
Your representative was excellent good…
Your representative was excellent good calm manner
May 29, 2026
Reply from Churchill
Hi Donna. We are glad our representative provided excellent, calm service. Thank you for your feedback! Nathan
Automatic renewal with accessible…
Automatic renewal with accessible documents attached, reasonable price, no contact with staff
May 28, 2026
Reply from Churchill
We're happy to hear you appreciate our automatic renewal, accessible documents, and reasonable pricing. Thank you for your positive feedback! Angelina
The manner in which the staff dealt…
The manner in which the staff dealt with us was very understanding.
May 30, 2026
Reply from Churchill
We're glad our staff's understanding manner made a positive impact on your experience. Thanks for your lovely feedback. Angelina
Reply from Churchill
We are delighted to hear that. We're always here, should you ever need us. Angelina
Very helpful staff.
May 28, 2026
Reply from Churchill
We're pleased to see you found our team helpful. Thanks for your five-star review. Angelina
Reply from Churchill
We are so glad you found our service efficient. Thank you for your five-star review. Angelina
Transaction went smoothly with no…
Transaction went smoothly with no trouble at all, covers all requirements that I need for my property insurance.
May 28, 2026
Reply from Churchill
We are glad your transaction was smooth and met your property insurance needs. Thank you for your positive feedback! Angelina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.