Churchill Reviews 29,889

Cristine who was representing Churchill, explained the ins and outs of my new policy. On that basis I renewed my policy. It was nice to speak to a person and this was vital in my renewal process.

The lady on the phone was most helpful without being pushy

Everything was so easy to do over the phone

Unable to log into the App, they send a code which you have to leave the App to retrieve, it makes you reopen the App which means getting another code, you end up going round in circles, can't view my renewal or make amendments as its all via the App, waste of time trying to call them. I've been with Churchill over 20 years but will now look at other insurance companies.
Thanks for the patronising response, yes I know how to tab in/out, your App is the only one that restarts the process.

Churchill were very on the ball.
Considerate and empathetic when I phoned about my accident.
The young man on the phone was so kind and helpful.
Everything went like clockwork with the repairs and the claim
10 out of 10 Churchill

Sorry can’t remember her name who dealt with me but she Very polite and helpful

Fine, no issues.

4 years with the company, never claimed a thing but still managed to increase my insurance by £120 per year. Great reward for loyalty. When I asked about a reduction they gave me £6 off !!! Will be my last year with them unless they start recognising good customers

Staff understanding , considerate & helpful .
Reasonable prices .

They were very helpful in talking through multiple car insurance renewals.

By bringing the price down - indicates to me that I am insuring with an honest broker. In these days when inflation appeares to be hitting every one, with not much chance of betterment for some time, when a careful driver returns to this country some 36 years ago after being away in the Colonies some 70 years previous and, due to a better standard of other drivers generally + road surfaces as found in other wider open countries, I have found it quite a pleasure, hence no accidents. And now you are rewarding me............thank you very much

I couldn’t be more impressed with Churchill Cycling Insurance. After some unfortunate bad luck during a race, I needed to get my Canyon frame replaced, and Callum was absolutely fantastic throughout the entire process. He was incredibly helpful, proactive, and made everything feel effortless from start to finish. His communication was clear, prompt, and reassuring, which took all the stress out of what could have been a difficult situation. The level of customer service was truly next level – efficient, friendly, and genuinely supportive. It’s rare to experience service this good, and it made a huge difference. I wouldn’t hesitate to recommend Churchill Cycling Insurance to anyone looking for reliable cover and exceptional customer care.

The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had security cameras fitted externally around my house and asked if this would have an effect on my premium. I was told not.

Helpful service

Very efficient and helpful. Waiting to hear the results of my accident and hope all goes smoothly.

Ease of use and competitive price

Everything was so easy to do on line and my renewal was cheaper than last year

Fantastic service