Churchill Reviews 29,889

When I phoned to add new vehicle to my policy I was told I had no policy it had expired, I then took out a new policy only to find out from the bank I had a direct debit set up and was paying for a policy I was told I didn’t have

So easy to deal with made everything easy to do

The only time I had to make a claim,[not my fault],the .car was returned with a wheel sensor unrepaired....

Excellent customer service
I had to use phone due to problem using keyboard advisor was very helpful, the cost acceptable, we even had a laugh about technology (definitely a human), documents were in my inbox within minutes Churchill do seem to understand not everything can be done by AI

Easy to use competitive

Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old school”. That being said, the process was relatively simple.

I have asked for paper documents not sent by email, a way you could improve is by listening to your customers.
Have now received a email from Churchill, about my review, but still NO paper documents, an absolute joke.

Bereavement team ,very understanding and helpful in renewing my home insurance policy, needed my late husband's name removing ,and me sole policy owner. Everything explained to make sure policy was suitable for my needs .

35% increase in premium for no apparent reason.

Good competitive quote and very easy to do

Using trust pilot was great! Everything was easy to navigate.

Disappointed to see my premium rise again despite another year of no claims.

LOAN CAR DURING REPAIR. HIRE CAR AND MY CAR COLLECTED AND RETURNED. KEPT INFORMED BY DLG REGULARLY. HAD TO ASK FOR REPAIR INFORMATION. HAVE NOT BEEN INFORMED OF LIABILITY OF CLAIM OR COST.

Prices in Scotland for home insurance have gone down since 2025 according to a number of news articles. Yet Churchill increased my home insurance by 15% this year. When queried (what is frustrating to do via their messaging app), they only provided the copy paste "it can be due to many different factors" answer.

DISGRACEFUL BEHAVIOUR !! Lies ,Deceit and Attempted Cover Up without any apology

Case Number 226739597/3 [CC247047600]

Churchill have had a blatant disregard for customer service whilst handling my case

Churchill told multiple lies including "the fact my car and personal belongings would be safeguarded "already knowing it had been sent to salvage

Churchill also told me I had an option to buy the car but I later found out the car was disposed of two weeks earlier, another lie

I have a recording of Churchill employee Chelsea admitting that Churchill " had messed up " and then telling me in the same call they had done nothing wrong

I had £750 worth of personal belongings in the car that i couldn't access because the boot door was damaged and was told my belongings would be safeguarded another lie

I eventually tracked my personal belongings down from the salvage yard and they were all soiled/ruined

My car was completely undervalued and they wouldnt pay me out the true market value and then they tried to fob me off with a paltry " hush" payment

Its important to acknowledge this review is based on fact and not posted emotionally

Stay well away for Churchill, as they just do and say whatever they want without any consideration for the customer.

Note to the Churchill team posting review replies:
Dont waste your time with your standard hollow, non relevant answers
"sorry to hear about your experience,"
"We hope we can reach an outcome you're happy with"
"please contact our complaints line etc"
because this saga has already being dragging on for three plus months, with the complaint unsatisfactorily addressed by Churchill hence causing extreme stress and hardship ( which you would be aware of if you could be bothered to cross reference the claim number )
Financial Ombudsman instruction prepared:

Really Pathetic treatment of an honest customer !

You should all be ashamed of your behaviour !

Disgusting….I told 2 customer service team members I would not be renewing my policy, but they took the money any way and will not refund for 5 working days. No money to pay for groceries or other bills 😢

Easy to do and brilliant all round experience. Price good .

Churchill rep was helpful and understanding and as a result was able to resolve my issue and arrange my renewal in an efficient manner.

Good service understand the person involved in car accident