The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more
Company replied
Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service understand the person…
Good service understand the person involved in car accident
May 25, 2026
Unprompted review
Reply from Churchill
We're glad we could assist during a difficult time, Pravin, and hope everyone is OK. Thank you for your review. Kirsty
Excellent quote from Churchill…
Had a very high renewal quote from existing building insurance company and they would not match Churchills quote for the same item.
May 22, 2026
Reply from Churchill
It's great to see you've saved by joining us, Lindy! Welcome to Churchill. Kirsty
Another year, another firm to fill
Always a relief when you complete a form like this.
May 25, 2026
Unprompted review
Reply from Churchill
We hope you found things easy to arrange with us, Mike. Thank you for your honest feedback. Kirsty
Reply from Churchill
We're delighted to have you with us for another year, Donald. Kirsty
Reply from Churchill
We're pleased you found our documents easy to access, Susan. Thank you for your custom. Kirsty
Competitive price for services offered
Competitive price for services offered. Quick and easy to set up.
May 25, 2026
Reply from Churchill
We're glad you found our services competitively priced and easy to set up. Thank you for your five-star review! Nathan
Great service
May 25, 2026
Reply from Churchill
We're glad the service has been great. Thank you for the positive review. Nathan
Reply from Churchill
Thank you for your kind words, Brian and thank you for the five-star review. Nathan
Reply from Churchill
We're so glad we could help and make things easy for you. Thank you for the five-star review. Nathan
Reply from Churchill
We're glad we could remain competitive. Thank you for the positive review. Nathan
I did not like the chatbot
I did not like the chatbot, although it was quite efficient
It would however have been helpful to talk to someone.
May 21, 2026
Reply from Churchill
Hi Christine. We appreciate your feedback. We do have a dedicated phone team here to help if you need us. Nathan
Reply from Churchill
Thank you for your kind words and for the five-star review. Nathan
It was very easy to continue my cover
It was very easy to continue my cover, and to make tho gs even better it was cheaper than last year. I didn't have the stress of looking for other quotes or contacting them to haggle.
May 24, 2026
Reply from Churchill
We are so pleased to hear that renewing your cover was easy and more affordable this year. We appreciate you sharing your positive experience! Nathan
Churchill were great, contractor awful
Churchill were great, Polygon were great but the other contractor they appointed was truly awful. Rude personnel, had to be constantly chased by us and Churchill, work had to be done later as it had been forgotten and so on.
December 25, 2025
Unprompted review
Reply from Churchill
Thank you for your feedback. We are concerned to hear about the issues with one of our contractors, as this is not the level of service we aim to provide. If you would like us to look into this further for you, please contact us. Nathan
Hassle free
May 24, 2026
Reply from Churchill
We aim to please, Andrew and we're pleased the process was hassle-free. Thank you for the five-star review. Nathan
Straightforward and Competitive
Competitive quote via Quidco with £45 cash back. Cheaper than Churchill renewal quote.
May 21, 2026
Reply from Churchill
We're glad you found a competitive quote and cashback. We appreciate your positive feedback. Nathan
Terrible systems
They charged my account for a renewal even after I used their portal weeks earlier to cancel a policy. Their complaints people couldn't agree that they had made a mistake because they blamed 3rd party software providers not being able to provide data to them confirm their error. This is all after their automated phone system not working properly when I called them taking ages to get to a person as a result. Now have to wait to get my money, which they shouldn't have taken, back.
May 24, 2026
Unprompted review
Reply from Churchill
I'm really sorry to see you've had this experience, David. If you're unhappy with the outcome of our complaint, you can take it to the Financial Ombudsman Service (FOS) for an independent review. We value your feedback and have taken it on board. Aston
Been with for a long time.
May 24, 2026
Reply from Churchill
Hi Gwendoline. We appreciate your continued loyalty. Thank you for the five-star review. Nathan
I found their reminders
I found their reminders, renewal and confirmation process confusing. The final confirmation quoted the start of my new policy rather than the period it covers??
May 21, 2026
Reply from Churchill
We appreciate your feedback regarding our renewal process and apologise that the documents were not clear. If it is an annual policy, you’ll be covered for a full 12 months from the start date of your new policy. Nathan
Efficient...friendly but professional...
May 23, 2026
Reply from Churchill
We appreciate your five-star review and kind words. We are glad you had a positive experience. Nathan
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