Church Street Dental Practice Reviews 

38
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The staff at Church Street dental practice are extremely polite, right from the receptionists to the dental staff themselves, the best dentist we've ever used. Alison our hygienist is very profess... See more

Rated 5 out of 5 stars

My whole family are patients of Dr David Clunie starting in 1990. A very nervous 30 year old with previously bad experiences with so called dentists entered the building but over the years David Cluni... See more

Rated 5 out of 5 stars

Yesterday I attended a 45 minute appointment with Gabriella. From start to finish both herself and Lynn put me at ease.i had to have 2 large fillings sided bottom and 2 teeth rebuilt front bottom. Fo... See more

Rated 2 out of 5 stars

My wife has been a private patient with them for a number of years but the quality of their service has plummeted. Over the past couple of years I think she has managed one examination and one hygien... See more

Company replied

Company details

  1. Dentist

Information provided by various external sources

A family friendly dental practice located in Bilston. Established in 1927. Accepting new NHS patients. We also provide cosmetic dentistry, orthodontics and dental implants. We are a Denplan registered practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.6

All reviews

(38)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, everytime I've been I have been treated with respect. Dr Yvonne Hopkins and her team are all brilliant, they make you feel welcome it's like being part of there family . Well done, I have used them for many years and will keep using them . A big thank you .

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

From the moment you walk in

From the moment you walk in , your greeted with a friendly "Welcome " from both Mell & Marnie on the desk.
Booked in ready for Two fillings with Dr. Hussain. Although like most I dont like going.
Dr. Hussain, Nurse and desk staff made the experience easier and put me at ease with my phobia.
Fully recommend this Top level practice.

April 10, 2025
Unprompted review
Church Street Dental Practice logo

Reply from Church Street Dental Practice

Thank you so much for your wonderful feedback! We're thrilled to hear that Mell, Marnie, Dr. Hussain, and the rest of the team helped make your visit a more comfortable experience — especially with your dental phobia in mind. It's always our goal to create a welcoming and reassuring environment from the moment you walk through the door. We truly appreciate your recommendation and look forward to seeing you again when you're ready

Rated 5 out of 5 stars

I am a patient of Nelson just had…

I am a patient of Nelson just had required treatment last Thursday more appoinments in future Nelson explained every thing and all options at the beginning and so far more than happy with whats been done, In fact the temp pate he had made is far better than i expecyed so no complaints first class service sent me home with a goodie bag and full after care instructions no problems Clive Rush

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Yoga - Church Green Dentist

I am delighted to write a review about Church Green Dental and, particularly, about my dentist Yoganandda Kempegowda or Yoga as he is happy to be addressed.

I have been a patient of Yoga for some 15 years (as have most of my extended family) - I have a problem with gag reflex and a general fear of dentistry as my condition makes it difficult to be rushed. Yoga's skill and patience is exemplary but like all things we become used to, we forget.

He had been working at another practice and at the same time I moved a little further away, so a couple of years ago I started using a local private dentist (£100 for a diagnosis, £650 for a root canal filling etc) - they completly messed up a root canal so I sought out Yoga and by good fortune he had just started at Church Green Dentist in Witney.

After just one (long) visit I am back in the hands of a true professional who cares more about your teeth than anything else!

Thank you Yoga.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

First class dental practice

First class dental practice Both Mr Wilson and Mr Sullivan excellent dentist always with the utmost regards for their patients,with support from an excellent staff of nurse's and receptionist. There is a warm pleasant welcoming atmosphere in the surgery,I have been a patient for many many years and my daughter also and we have always been given excellent treatment and care.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Awful - removing nhs patients without notice

Been a nhs patient here for over 15 years - always very happy with them until now. Called to make an appointment, for a check up and told I’ve been taken off the nhs list, I’d been seen in the last 3 years but not the last 2 - without letting me know they’ve taken me off the list, but will see my as a private patient, cost of check up and clean £180 ! Receptionsist just kept telling me ‘it’s nhs policy to remove patients who haven’t been seen within 2 years’ - when I asked why didn’t they send a reminder text like they used to I was told there were too many patients? But that never used to stop them sending reminder texts that a check up was due ?? just another example of stokey’s over gentrification - they clearly only want patients who can pay private costs…

October 16, 2024
Unprompted review
Rated 2 out of 5 stars

Emergency Fee Charges

Never had any problems here until I had a toothache and rang to request an appointment ASAP.I was given an appointment 4 working days later (with a weekend in-between).I was called 2 hours before my appointment and asked to reschedule as the dentist had had lots of emergency appointments that day.I rearranged my own working day to facilitate this. My appointment lasted all of 5 mins as luckily the toothache had lessened and all I now had was an inflamed gum and not an infection. No treatment was given. I was informed by the receptionist that my appointment was classed as "an emergency appointment " and was charged £145.I protested that surely an emergency appointment would be the same day or at least within 24hrs but this was not the case.I emailed the owner and was told that unless I am a Dental Plan Patient then they are not obliged to see me (even though I am a private patient) apart from my routine check up. Anything else is classed as an "Emergency " with the above fee and possible further charges if treatment needed. I was not told on booking this appointment that this was the case but because the fees are displayed in the reception area apparently I should have known this . I have now left this practice as I felt this really was a discrimination just because I didn't belong to the Dental Plan. BE WARNED

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work. I lost the whole of a front tooth and, not being well enough for another implant, or the cost and upheavhal for a bridge, the private Dr made me a small flexi-plate with one tooth. It looks really good and only 5 hours later I can barely feel it as it settles down. I'm very impressed, the cost was extremely reasonable. Everyone is really friendly, helpful and understanding. No hesitation in recommending. Thank you so much

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

First class dentist practice

As someone who has an incredible fear of dentists I am happy to recommend this practice to Anyone and everyone. All staff whether it be the senior dentists to the nurses and admin staff are so warm and friendly and do everything to make the whole process absolutely painfree . The best dentists practice anywhere with the most wonderful staff .

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

I got Covid from reception staff lady…

I got Covid from reception staff lady she was coughing like hell in November 2022 it made me very very poorly I had to be admitted she was coughing so much I even said to her I hope that you don’t have Covid and she said she never but it was to late I got it in the waiting area where she was coughing so much she did not wear a face mask behind the shield that was on her counter but that was only so high, it took me two years to go to a dentist cause of Covid as I also lost my twin sister to it this is not on if your coughing in places like this then you should not come to work and put others at risk at all. I have never been back here since and will never go back it took me a long time to leave my home to go out as I am highly vulnerable and still stay home cause of it and the only place I went to was that dentist no wear else I wore two face masks and face shield and still got it it’s the only place I went to on over 20 months no wear else

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

The service I have received here has been amazing especially from Shahbano Syed. After suffering from illness etc I was so nervous going to the dentist but Dr Syed and the dental nurses put me at ease and have been nothing but caring and understanding. They have talked me through every step of my treatment, always making sure I was happy and I have felt so comfortable with them. The reception staff have always been really helpful and friendly too. I highly recommend this practice and want to say thanks again for the amazingly kind service I have received.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

The best dental practice 5*

Short review: Simply the best dental practice around, Dr Jandu has been practicing for years, yet he keeps up with the latest technologies. His staff are efficient and charming; his office is clean and spotless; and the atmosphere in the practice is quiet, charming and restful. It is easy to talk to someone here. If you need a dentist this is the place.

Long review: I have been a patient here for over 8 years and I have always been taken care of by Dr Jandu and his staff. More recently, in April, I came to the practice to talk about my cosmetic and health concerns since I am due to get married. Debbie signposted me to all the right specialists, Dr Jandu for orthodontics and Claire for my hygiene. Four months later and my teeth have never looked better and felt healthier. This practice really cares about you. I will get married in two weeks time with the brightest smile of my life.

Thank you to all the staff, including Lauren, Evie, Debbie, Dr Jandu, Claire and Priya for always welcoming me in with a smile.

Amrit

July 22, 2021
Unprompted review
Church Street Dental Practice logo

Reply from Church Street Dental Practice

Thank you so much for your kind words. We will pass on your lovely comments to everyone! We always value the feedback from our patients and this lovely review will bring a smile to the whole team. We couldn't be more pleased that we were able to give you a beautiful, healthy smile ready for your wedding! We hope you have a fantastic day and we look forward to providing your ongoing care in the future.

Rated 5 out of 5 stars

A great dental practice with great staff

I have been using this dentist over a few years now and never had any bad experiences with any of the staff who work there.

Earlier this year, I visited for a check up to be advised that I would need to see the hygienist. I was directed to a lady called Claire and her assistant, Evie who were both very welcoming on our first meeting and put me at ease immediately. We all know that visiting the dentist is not the happiness appointment ever but I left that visit with less anxiety than ever before.

Recently I had to go back for part one of my two treatments and saw Claire and Evie again and wasn't disappointed with the customer service I received. All the receptionists were polite and friendly from the moment I was met at the door. Claire and Evie were absolutely amaaaaaaazing. I love them both and really appreciate the effort they put into making me feel relaxed and comfortable.

Part two of my visit is coming up and I have no feeling of anxiety.

Thank you to ALL the staff at Church Street Dental Practice. Good customer service in a clean and bright environment.

June 15, 2021
Unprompted review
Rated 1 out of 5 stars

This dental practice are awful lack of respect

This dental practice are awful lack of respect and understanding for their customers , I had to cancel a couple of appointments both for sickness in which I ended up in hospital I was told cancel again and you will need to find another dentist , I then had an appointment which I attended and had to have a follow up appointment for a tooth out, I was held up at work and called to say i will be there but i will be 10 /15 minutes late , i was told more than 5 minutes late you will not be seen , i was then told cos this counts as a cancellation I will need to find a new dentist , I was then called back by a very rude receptionist saying you've got 1 more chance you want it or not , I told them I dont appreciate how rudely she is speaking to me and I want to speak to someone higher , I got a call back but not by the manager but yet another rude receptionist they showed me complete lack of respect and were very rude to me , I then get a letter from the manager of the practice backing up his staff as just doing their job , also lied about my previous cancellation stating on the first I didn't tell them I was sick and second time saying I didn't contact them to cancel both untrue, i was told to look elsewhere which i will gladly do because the way they treat their customers is absolutely outrageous, definitely do not recommend them

February 11, 2020
Unprompted review
Church Street Dental Practice logo

Reply from Church Street Dental Practice

Hi Shannon,

Thank you for reaching out to us. Sorry it has taken so long to respond, we had issues accessing our trust pilot account. We have looked into your complaint and were unable to find a record of yourself at our clinic. Please can you give us a call on 01902 491 539 so we can please get to the bottom of this. We look forward to hearing from you.

Kind Regards

James

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