Banner for CHUUG

CHUUG Reviews 1,077

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, craftsmanship, and overall design, often highlighting its durability and aesthetic appeal. Many also commend the efficient delivery service and the exceptional customer service, noting prompt and helpful responses to inquiries and issues. However, some customers experienced issues with their orders, such as damaged items or discrepancies between the product received and the product advertised. A few people also mentioned slow delivery times and occasional inconsistencies in product quality or packaging.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the quality, design, and uniqueness of the... See more

Quality

People report positive experiences with quality, praising the craftsmanship, durability, and overall feel of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and were... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers describe the support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more

Rated 5 out of 5 stars

Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... See more

Company replied

Rated 5 out of 5 stars

I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging an... See more

Company replied

Rated 5 out of 5 stars

Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and tol... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheers 🍻 Chuug

I got one for my best friend amd myself. Great looking, easy to clean and just a unique beer mug/tankard.
Love it!

February 3, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Daniel,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Disillusioned American in need of a new drinking ritual to cope!!!🤪

I'm from the USA and very much needed a superbly high quality new drinking vessel / Chuug to drown my sorrows for what America has become...🤪...!!!

My order was delivered on time, as
stated from Chuug staff, from Wales to Minnesota!!... what's more unbelievable is that it was delivered to my door at 2AM!!! By vampire delivery or who, no idea!!?? 😆

I'm blown away by the quality of materials and craftsmanship!!! This is a HUGE value and a damn awesome design!!!

I'm saving up to buy more Chuugs!!!

What a kickass product and name!!!

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

I gave a CHUUG to my husband and my…

I gave a CHUUG to my husband and my brother as a gift. They love them! The craftsmanship is superb. Very pleased with my purchase.

February 20, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Jennifer,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 3 out of 5 stars

Looks great, but some quality concerns

I ordered this on 1/24 and it arrived on 2/9 (about 16 days). Not terrible, but longer than I expected. The tracking info provided never actually linked to a carrier, so I wasn’t able to track it — it just showed up one day.

The outside of the mug is beautiful. The wood looks great and I’m excited to see it develop a patina over time!

That said, there are a few issues. On first use, the metal insert left a noticeable metallic taste in my mouth. I’ve run it through the dishwasher a few times and it’s still there.

There’s also a small lip underneath the metal insert where water collects in the dishwasher. I worry that whatever I’m drinking could also get trapped under that edge. The insert screws into the base, but the metal doesn’t sit flush all the way around — there’s a visible gap on one side between the metal and the wood.

The inside of the wooden part of the mug is also still pretty rough and doesn’t seem fully sanded or sealed.

I really wanted to love this mug because the outside looks great, but the taste issue and the fit/gap concerns make me unsure how well this will hold up long term.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

They are Amazing

They are Amazing! Very Cool! I Love them. Great for gifts.

February 19, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Richard,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Fabulous product and experience!!

Hi! I really like this mug / tankard. It’s a lovely mix of old school and newest tech and convenience. I haven’t gotten it out to Faire yet, but I can’t wait! The rope hands especially is such an attention grabber.

Shipping was INSANELY fast and from overseas, arrived without a hitch. I hardly ever wrote reviews, but this went so well, the product so good, well…here I am!

February 19, 2026
Unprompted review
Rated 4 out of 5 stars

Unique but a couple of improvements maybe

I ordered 3 chuggs as gifts. These are really unique great products. There are a few bits that could require improvement. The metal insert does not match with the wooden outer coating this results in a small lip. I feel the rope will maybe not survive the test of time- I may be pleasantly surprised however I am pessimistic at the moment. In saying that on time delivery and great communication

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful work

Shipped fast, and from the moment you take it out the box you feel the quality. No regrets here.

February 18, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Ryan,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Excellent quality and beautiful

Excellent quality and beautiful! My husband loves it! Arrived earlier than expected! Only “negative” would be that I was unable to track the shipping.

February 18, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Stacey,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience from ordering to delivery. The Chugg is for my husbands birthday, and is absolutely gorgeous quality. He is going to love it. I highly recommend this company,

February 1, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Karen,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support and recommendation truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 2 out of 5 stars

Handles are not rigid as in rope is not…

Handles are not rigid as in rope is not stiffened so feels flimsy to hold weight of the tankard especially with weight of liquid inside, medallion coins not stuck in straight not fine craftsmanship to be honest only buy if on offer definitely not not worth 50 odd quid

February 3, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Adam,

Thanks for sharing your feedback with us.

We’re very sorry to hear about your experience with your Chuug. We completely understand how disappointing and frustrating this must be, especially considering the price you paid and that it arrived with some imperfections.

Please accept our sincere apologies for the inconvenience and any disappointment this may have caused. Please know that we’re more than happy to make this right for you. When you have a moment, please contact us at info@chuug.com with your order number,full name or email address associated with your order, and we’ll be happy to provide the best resolution for you.

We look forward hearing from you soon.

Kind regards,
Grace

Rated 5 out of 5 stars

Well made

Delivered when said, well made, looks good.

February 16, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Paul,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Just like they said it was

Just like they said it was. Got to Oklahoma in the time they said it would. Incredible craftsmanship. Will be giving these to my friends for birthday gifts!!

February 13, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Steve,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 4 out of 5 stars

Very well made

Very well made, great design with the screw out insert, however I have to be honest, it could be improved by being slightly wider. I cannot fit a hand inside it to wipe out the bottom properly.
Also, the rope handle was not in the best condition, seems rough and weathered rather than clean out of the box. I’m not completely dissatisfied, but for the price I felt a little deflated. Very good shipping time to Australia. Would buy again if you make one a little rounder

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Odin's Raven!!

By the splintered shields of my ancestors! Why settle for glass when you can hold a literal piece of the forest? This rope-handled wooden tankard is so rugged it probably has its own Mead-Hall. It’s the only mug that makes you feel like you should be shouting orders at a crew of bearded men while you finish your lager. It's the chuggiest CHUUG I have ever chugged. So stop overthinking, grab the rope, and conquer the day with a CHUUG!"

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

The Best of the BEST

I appreciated how fast and efficient the company is. I didn't have to wait long at all for this first order. I love the quality of the product. It feels sturdy and the finishing in the ropes and wood feels to be of the finest quality. The steel innards if the tankard and plastic fastener seem to all have been machined and molded with high precision. My wife and I will most assuredly be placing more orders, so we can have all of the different wood and rope combinations. Well done, Chuug!!

February 14, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Trucker,

Thanks for sharing your feedback with us.

We’re so happy to hear that you love the quality of your Chuug and that it arrived earlier than expected! Your kind words and support truly mean so much to us. We can’t wait to craft more Chuugs for you and your wife soon!

Kind regards,
Grace

Rated 5 out of 5 stars

Fantastic art work!

We are so happy with our purchase. They are awesome! The workmanship is very well done. Thank you from the USA👋

February 13, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Kelli,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Great product well made and the biggest…

Great product well made and the biggest thing cold beer !!!!

February 10, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Thomas,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 3 out of 5 stars

Haven't received it yet

I ordered this mug, january twenty second.Still haven't received it.I'm being told that it was sent back to the manufacturer from the shipping.I've contacted the manufacturer several times they told me to wait till this monday, not happy so far

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Ordering, creation and delivery all were perfect. I am very happy that I ordered them and the discount for two was much appreciated.

February 13, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Fred,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look