Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... See more
Company replied
I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging an... See more
Company replied
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and tol... See more
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- info@chuug.com
- chuug.com
4.5
Excellent
1K reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Outstanding British workmanship
Very pleased with the outstanding quality and workmanship. Handcrafted in the UK which makes a delightful change !
February 13, 2026
Unprompted review
Reply from CHUUG
Hi Mr. G A Hamilton,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Reply from CHUUG
Hi John,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great quality and a unique gift
Great quality and a unique gift. Husband loved them.
February 11, 2026
Unprompted review
Reply from CHUUG
Hi Malorie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great Tankards.
Great quality product and first class service from the guys and girls at chuug. Will definitely be recommending them to family and friends and buying more in the future. Thanks.
February 3, 2026
Unprompted review
Reply from CHUUG
Hi Alan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The product does not work well with hot liquids even though they say it does.
The product does not work well at all with hot liquids. The metal parts base is attached with glue that, when hot, causes the pieces to come apart. It’s cheap glue and shouldn’t be used for a product that is advertised for hot liquids
February 10, 2026
Unprompted review
It’s the most beautiful thing in the…
It’s the most beautiful thing in the ducking universe!!! I do hope the company is able to get mug tops or lids m and can make the mug bigger to a 30oz one day! But this will be my new dungeon master mug!!!
February 10, 2026
Unprompted review
Reply from CHUUG
Hi Jackson,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug! No worries about the lids, our owner is currently working on them, and we’re very excited to launch them very soon. Your kind words and support truly mean so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s an interesting mug—but I'm on the fence
It’s an interesting mug—big enough to keep drinks cool and hefty enough not to tip over easily. The stainless steel insert has a screw-in mechanism, so it doesn’t separate, which is a nice touch.
The handle is a little tight in my hands, and I don’t have big hands—mine are about a medium in leather gloves. If someone had larger hands, they might not be able to fit them comfortably inside the handle. The rope handle is also unique. I expected a much darker charcoal color based on the pictures, but it’s noticeably lighter in person.
For the price, I’m still a bit on the fence. Shipping was fast, and it’s a clever, well-made product, but it doesn’t match the photos 100%.
February 10, 2026
Unprompted review
Fast, Thoughtful, and Beautiful: Personalized Chuug Mugs Delighted from England to LA
I recently ordered 3 Chuug mugs to be delivered to Los Angeles, and I’m genuinely impressed. They arrived well before the estimated delivery date, which was a wonderful surprise. Two of the mugs were personalized as gifts for my friends, and the third one was for me—each mug looks fantastic and feels sturdy, with the customization adding a thoughtful, personal touch. Packaging was secure, and the mugs arrived in perfect condition. Highly recommend for fast shipping, quality products, and thoughtful personalization.
February 6, 2026
Unprompted review
Reply from CHUUG
Hi Ismael,
Thank you so much for the wonderful review! We’re so happy to hear your Chuugs arrived safely and that you’re happy with them. It means a lot to us that you chose them as gifts for your friends. Your support and recommendation mean the world to us!
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Treat it right.. it'll treat you right
I bought 1 for myself and 1 for my brother. Got the mugs a few days earlier than Chuug's target date and they were everything that was advertised. Going to take care of it as directed and only use it on special occasions, like days that end in y.
February 6, 2026
Unprompted review
Reply from CHUUG
Hi Jim,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great vessel and service
Great vessel and service. Very high quality and great looking. I am very happy to bought this.
February 8, 2026
Unprompted review
Reply from CHUUG
Hi Pavol,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Spanish doubloon mug is meh.
i gotta say, i paid a good chunk of change for these monogramed engraved tankards to give as gifts. and after receiving them, I'm a little disappointed. The shipping took a lil long, about 3 and a half weeks from order date. the V3 mug has a nice form factor but its missing the decorative circular grooves that go around the base, as I've seen in the pictures. the rope handle is comfy but frayed a bit. the monogrammed coin that's inserted in the side is off center and isn't actually engraved like the sample picture shows. Its just laser etched evenly with the rest, giving it a contrast of silver over brass, not the beautiful deep engraving that's shown. The coin in the side that's inspired by "ancient exploration"- inspired by craftsmanship, connection, the spirit of giving and the values of the Viking Gebo rune; its a doubloon. they shaved down a Spanish doubloon replica and called it the chuug logo inspired by Norse runes. its Spanish, and represented the ties to the catholic church. AND FINALLY, the steel insert that screws into the inside base of the tankard for cleaning, is a great feature for a non submersible mug. but its totally off center, exposing the edge of the wood which catches your lip. I was moved by their covid story, but I cant recommend one of these. its not nearly the craftsmanship that inspired me to purchase.
February 5, 2026
Unprompted review
Reply from CHUUG
Hi Joey,
Thanks for sharing your feedback with us.
We’re very sorry to hear about your experience with your Chuug. We completely understand how disappointing and frustrating this must be, especially considering the price, the long wait of almost a month, and the fact that it was meant to be a gift and arrived with imperfections. We’re truly sorry for this experience.
Please know that we’d really like to make this right for you. When you have a moment, please get in touch with us at info@chuug.com
, and we’ll be more than happy to work with you to find the best possible resolution.
We're truly sorry again and we look forward hearing from you soon.
Kind regards,
Grace
Well made and packaged product perfect gift
Premature review request but was easily assuaged when the product arrived. Amazing quality, perfect packaging. Frankly, I was impatient and disappointed with international shipping and now that I was able to give these to true beer drinkers, I feel really great about recommending this product to others.
February 6, 2026
Unprompted review
I received them a few days ago
I received them a few days ago. They look amazing. I bought two for myself and one for a friend. I think he’ll love it also.
February 7, 2026
Unprompted review
Reply from CHUUG
Hi Bill,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
My item has not arrived as of yet
My item has not arrived as of yet, I’m looking forward to using it when it’s delivered
February 6, 2026
Unprompted review
The 2 chuug got delivered I went down…
The 2 chuug got delivered I went down to my local pub and everyone was so envious.
Fantastic product.
January 23, 2026
Unprompted review
Reply from CHUUG
Hi Paul,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
What an amazing jug for a cold beer
What an amazing jug for a cold beer
February 6, 2026
Unprompted review
Reply from CHUUG
Hi Steven,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Reply from CHUUG
Hi Ray,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Better than I expected
Better than I expected. Very well made and the removable stainless vessel works amazing. Love this mug.
February 6, 2026
Unprompted review
Reply from CHUUG
Hi James,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I am still waiting packaged arrive I…
I am still waiting packaged arrive I ordered it two weeks before Christmas. This was an mistake ordering this
February 5, 2026
Unprompted review
Reply from CHUUG
Hi Lou,
Thanks for sharing your feedback with us.
We’re very sorry to hear that you still haven’t received your order until now. We completely understand how disappointing this must be, especially as it’s been almost two months since you placed it, and we’re truly sorry for your experience.
Please know that it is never our intention to make you feel this way. All orders are dispatched directly from our workshop a few days after being placed, and we sincerely apologise for any inconvenience this may have caused.
We’d be more than happy to investigate this further and check on your order for you. When you have a moment, please get in touch with us at info@chuug.com, with your order number and we’ll gladly double-check everything for you.
We look forward hearing from you soon.
Kind regards,
Grace
Great tankard
It’s a really lovely tankard that is well made and lovely to drink out off
February 5, 2026
Unprompted review
Reply from CHUUG
Hi Alison,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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