Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... See more
Company replied
I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging an... See more
Company replied
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and tol... See more
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- info@chuug.com
- chuug.com
4.5
Excellent
1K reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great tankard
It’s a really lovely tankard that is well made and lovely to drink out off
February 5, 2026
Unprompted review
Reply from CHUUG
Hi Alison,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Well guys you've gone and done it…
Well guys you've gone and done it again. My v3 chuug just arrived and my mind is blown. This updated version is absolutely spectacular. I got 3 of them this time and I have to say my people are well chuffed with their chuug. Great product and a great service. Can't wait to get more from you.
February 5, 2026
Unprompted review
Seems like a new company working through it
Paid extra for a “premium gift box and tissue wrap” but it was the same box they used to ship so now I have packing stickers all over the gift box. Rope is frayed, does not look high caliber (seen other reviews that stated the same). Product looks decent but not the craftsmanship of an $80 mug that took over a month to get.
February 3, 2026
Unprompted review
Awesome
The experience is fantastic , the chuug is exactly how I pictured it ! Nice , excellent craftmanship, and visually perfect! Love it
February 3, 2026
Unprompted review
Brilliant customer service
Brilliant customer service , I had a problem with my product and they replaced it hassle free.
February 1, 2026
Unprompted review
Amazing product, delivery, and service
Amazing delivery, product and service! I bought three personalised Chuugs V3 tanks and they did not disappoint. This is an awesome item to gift someone.
November 3, 2025
Unprompted review
Beautiful
From first ordering to delivery I was updated along the way about the product development.
When it arrived it was securely packaged to prevent damage.
And once again a big WOW, I've had 3 now all with different specifications.
The Chuggs are so beautiful, well crafted and a superb gift for anyone.
January 28, 2026
Unprompted review
Absolutely amazing product and service
Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂
February 1, 2026
Unprompted review
Ordering was simple
Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.
January 30, 2026
Unprompted review
What a Beauty
Good communication, timely delivery. Excellent item of great quality. Love the YouTube feature on looking after the beauty.
January 10, 2026
Unprompted review
Garbage
Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product
January 3, 2026
Unprompted review
It's been almost a month, received nothing.
Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...
January 30, 2026
Unprompted review
Reply from CHUUG
Hi Gavin,
Thanks for sharing your feedback with us.
Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.
Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.
No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?
We look forward hearing from you soon.
Kind regards,
Grace
i forgot to add the 10% as a new…
i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different
January 28, 2026
Unprompted review
The quality and craftsmanship of this…
The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend
January 30, 2026
Unprompted review
Reply from CHUUG
Hi Keith,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Its a cool mug i like it
Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.
January 30, 2026
Unprompted review
Reply from CHUUG
Hi Chris,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is a Great Tankard!
This is a Great Tankard!
Get one for you and one for those who come after.
January 27, 2026
Unprompted review
Reply from CHUUG
Hi Philip,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Reply from CHUUG
Hi Eric,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Reply from CHUUG
Hi Iain,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love my new mug
Love my new mug. I also gave one to my drinking buddy and he loves his as well!
January 23, 2026
Unprompted review
Reply from CHUUG
Hi Rod,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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