CICAR Reviews 

Lets face it, they are very cheap, but after two breakdowns requiring car replacement in one week, here is some advice if a breakdown happens to you... Firstly, check that both parts of the flat tyre kit (pump and sealant cylinder) are present. In the event of a breakdown, don't expect to get a response on the helpline number given (we never did on either occasion, and the second time made 74 calls). Just get yourself back to the airport and keep a receipt of the taxi (we were able to claim back a part of the cost incurred). At the airport go to the staff in the car park (who were great with us, hence the 2nd star), not the terminal, where you would likely be at the back of a very long queue.

Excellent service from La Palma airport. Quick and easy. Good car would use again

We rent 2 times a year car in Tenerife or Gran Canaria. We were always very satisfied. This time it ruined our arrival. Even at the hotel we were to late to have diner. We had to stand in a queue for 3.5 hours !Everybody looked as if they got punished. When we finally got the paper then we had to wait for a half an hour. I understand this half an hour, that is normal. But waiting for 3.5 hours is completely crazy. Cicar is the victim of his own succes. And the canarian islands also....Next february it will be another rental company...

We booked a Hire Car online with Cicar while staying in Puerto Calero, Lanzarote recently to be collected from the Puerto Calero office the next morning. We had reserved a Peugeot 308 (or similar) automatic.

I arrived 9am at the office the next morning to collect the car. Firstly the member of staff was stood outside the office, wondering around. There was no one at all in the office. I approached the guy and asked if he worked for Cicar. He said yes and proceeded to walk back into the office. Another couple now walked into the office just in front of us. He then ignored me and started to serve the other couple who had just arrived so I had to wait 10 minutes now to be served.

Then he began to deal with me, I was told, they did not have any automatics available. I would either have to wait until the afternoon or take a manual.
As we had planned a family trip that day, I said I would have to take a manual.

He filled out the paperwork and asked for the payment. He had offered me one of the cheapest cars they do which was around 20€ less for the 2 days than the one I had booked. I explained that this car (a Corsa) was listed on the website at only around 80€ for the 2 days car hire, not the 96€ of the one we booked, but he said I still had to pay 96€ if I wanted it. So I had to pay it or not get a Hire Car that day.

I took the keys got in the car and went to drive off. The car immediately was making an awful noise from one of the wheels where something was rubbing and was a speed related noise. I immediately took the car back and handed the keys to the guy in the shop. There was no apology but he just gave me a different set of keys to an even older Corsa and said 'try this one'. At least that car drove ok.

On returning the hire car at the end of the 2 days, I spoke to a different member of staff and told him I was over charged for the car I got. He said they should have given me a better car for the same money, not a cheaper one and I would have to contact head office to get it sorted.

I have emailed head office on several occasions now but had no reply to any of my emails.

I certainly won't be using Cicar ever again and would never recommend them to anyone else.

We've been using Cabrera Medina Fuerteventura Airport for 10 plus years. Wouldn't consider any other car hire as their overall service is exceptional. Reserve on line, collect, return is so simple, and on occasion if our selected vehicle is unavailable we normally get upgraded. Returning soon so another 63 days hire in 2024. Keep up the great service.

Very easy process. Booked online for hotel drop off in Lanzarote, was delivered on time and quickly. Insurance was fully covered so hand back was painless and just told to leave keys with hotel reception which made everything so much easier. Highly recommend for convenience.

Car quality maybe slightly less than that of the big international hire car companies (car had a few dents, a slightly stale smell but not unpleasant) but for pure convenience and not being charged through the teeth for extra insurance or high deposit (no deposit with Cicar) I highly recommend them.

Only reason for the missing final star was tires were borderline legal (worn to tire wear indicators), but looking at other hire cars about the island they all seemed this way.

TLDR: good convenient hire car experience. Would recommend and use again.

Our flight was delayed, contacted cicar informed them that we would not be able to pick up car until 20.30 hrs, they informed us that they close at 20.00 and that was it. No further contact from them. Zero customer service. Won't be dealing with them again.

Never let me down, brilliant rental company. Used 4 times now, excellent car and service and staff. Might be cheap but service is top notch, can't fault them. I rarely do reviews unless the company is outstanding.

I normally rent from their local office in Caletta de Fueste Fuerteventura. Absolutely no hassle or extra charges. Transaction always smooth and efficient. Also the cars are of a good standard. Their fees are modest and inclusive of insurance... none of that extra extra insurance and sales pressure you get with Other car rentals. They do not scam you or charge you for existing scratches or unrepaired dents... .. I have not been back since pre Covid so I hope that their efficiency and honesty has been kept up..I willbe renting from them this November.

I registered with Cicar and booked a car for a couple of days. No deposit was taken, I used the Cecar office near my hotel in Corrolejo.
The lady was very nice asked me for license and payment for car I hired. Then sign one paper and I was given keys to a much better car. It was so easy.
After a couple of days i returned it and thanked her. Cicar made it all so easy when you register before you travel.

Overall service was good but the actual car was quite old, scratched and dented in places.

I have used them for a few years now but have been disappointed, last time they took the car back after 2 days to swap for a much older one, I have booked with another car hire company next year as looking at their cars they look newer.

Booked a car for one date and no car available so had to wait in a long queue for a car to come in. Too sow at peurto Santiago Tenerife to deal with customers

Fantastic car rental. Staff very nice and polite, cars are good and not too dear. No hidden charges and straight forward. I have used a few when visiting Tenerife but this is the best, no hidden charges. stress free.

Easiest car rental ever! Staff is lovely, cars are grand and not too dear. No hidden charges. Just so easy!

they give you a car without a spare wheel, it happens that the wheel gets a puncture and they took 150 euros from me when I called assistance
they wrote that I was in Cofete on an unpaved road when instead they picked me up 2 km from their shop in Morro Yable
Be wary of these people, I will report them because I have the evidence and witnesses of what happened

Cicar made it all very easy and pleasant

Nice clean car at a reasonable price. No fuss checking in or handing the keys back. Cheerful service. Brilliant. I will use them again.

Cicar is truly exceptional. Always using their services when traveling to Canary Islands. The people working there have great hospitality and always do their best to help you. I must say special mention to Cintia and Bianca from Cicar Fuertaventura Airport. During my recent holiday i got stuck at the airport with no taxis or public transport and had to rent a car despite the fact i was not planning to. Their quick service and problem solving skills helped me to sort it out immediately. Due to those 2 I will be always returning to Cicar and recommend for all!

I made reservation but they didn't bring the car! Very bad company! Don't book!

I have rented from Cicar before. Sure, the cars have higher mileage, and might have a ding or two but it wonderful knowing that you have 2 drivers, zero excess etc. This time however my car failed on day 2. I limped back to the airport with the car (max 50mph on the flat, 16mph up hill - really stressful). They swapped it for a different sort of car (which I did not like as much) and didn't apologise. Just made out I was a nuisance. So disappointing after previous good experiences.