Cicinia Reviews 583

I would never recommend this company. Their sizing is absolutely bogus, they do not accommodate for larger busted ladies. My bride ordered me the wrong size and the customer service was quite tragic, but then I decided to order myself the correct size. I have a 44 inch bust so I went for a size 16 to accommodate for this, as it states the bust is measured at 43.5 inches, so how is it still about 6 inches far away from closing around my boobs? Not to mention that I have an enormous amount of "side-boob" because the cups are not at all accomodating to people who have larger breasts than hips.
If you are able to contact with a concern within 2 weeks of delivery you'd be fine for refunds etc, but my concern is with how awful the sizing is paired with the awful communication. This isn't about money, it's about false representation. They market themselves as some sort of bespoke dressmaker but all they are doing is selling off the rack size dresses, cut from fabric and then refusing returns on the basis of "not being able to sell on" which is a lie.

Avoid

Sent my dress for my vow renewal with no clasp so it doesn't do up at all and a long piece of red thread that is sewn in so cannot be removed

Emails are not answered

I am now going to have to go through small claims court

Just avoid

Order number ZJCN2231503UK

Great quality and made well. True to size

Both bridesmaids dresses are stunning and fit perfectly, they arrived before the date stated on the order form, thank you !!

Delivered within requested time and material feels beautiful to touch. Thinner material than I expected, but that's good, cause nothing worse than looking sweaty in the photos! The colour was lighter than expected but still gorgeous. The top of the arms on the coat were snug, but it still looked good. Very impressed.

I hope by sharing this that you do not get caught out like me

I am trying to return a £90 dress that does not fit
This is the response I have had -

Sorry for the inconvenience with your order.

We recommend not returning it, our factory is in China ,as there will be a customs tax now, the shipping time will be over two months later, we may can not receive the dress. This also causes the process delay of your refund.

Could we do like this? We can refund you 25 GBP and may you consider keeping the dress as a gift for your friends or family? Because the return shipping fee is not cheap and delivery will take too much time.

Is that ok for you? If yes, we can refund you immediately.

Service was good
Happy with my dress fits great
Unfortunately the cardigan is very tight around the arms and there is not enough material to alter it 😢

They are so lovely.. discussed every small detail they really care for their clients!!! I had the best wedding day with my dress and its such an amazing quality extremely comfy and soft!!!!

Ordered matching trousers and top for a wedding. When they arrived they were huge, far too big. I asked for return address and for 90% refund as per their refund policy. This company is a sham, them responded to suggest alterations or a random £35 refund? No more correspondence. Avoid Avoid Avoid.

Arrived on time. Dresses good quality and required only minor alteration.

My wedding dress was delivered in February however i asked for it to be sent in April. It was also sent to the wrong address so I had asked for a refund as I could not find it however, cicinia would only offer to send another one. I did not trust this would be done correctly so asked for a full refund. I eventually found the dress at a neighbour house. She had been on holiday and it was behind a fence so we could not immediately see it.
The dress has been wrapped in a flimsey plastic bag, completely ill wrapped for transport and looks as though it will fall apart after a light breez hit it! After all this I sent a formal complaint to cicinia and they have now blocked my email. No apology and no refund. Avoid them at all costs!

As a reply to cicinia, how have no unblocked me to send the reply to my review
I have already said I do not want a new dress as I have lost confidence in your company. I have spoken to yodal and they came back to me straight away.
There has been alot of back and forth with you now and each time I ask for a refund as compensation, you do not agree or offer to send a new dress. I emailed today twice and found out you have blocked me. I feel you have only contacted now because I have left a number of bad but truthful reviews. 
I have also found out I am not the only bride you have done this too. Quite a few reviews suggest you keep blocking people when they complain their dresses haven't arrived. 

Reply - In this case you really should put an out of office on. As I said I found out alot of people got blocked and it causes no end of stress! Do better

Easy communication

Absolutely amazing quality. So happy with my dresses and the colour is just perfect.

Good communication

Great service

I found these shoes quite by accident. They arrived before the due date and looked exactly like they did online. Very pleased and I was asked if they were a designer shoe! Only one downside is that I could have gone a size smaller.

Fast and efficient made to measure service and the dress is beautiful.