Bought dress for my sons wedding. After alot of back and forth with email as first dress was not right...they remade me another dress at no extra cost..it has arrived looks lovely and communication w... See more
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Review summary
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perfect colour and fit
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia a... See more
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend the... See more
Company details
Written by the company
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Contact info
Sujin Street, 215000, Suzhou, China
- service@cicinia.co.uk
- cicinia.co.uk
3.3
Average
583 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Had bridesmaid dresses custom fitted…
Had bridesmaid dresses custom fitted and they fitted perfectly, quality is very good for the price.
April 6, 2024
The dress arrived and didn’t overly…
The dress arrived and didn’t overly resemble the picture. I had to spend £60 on getting the dress altered to fit better and even then wasn’t happy with how it all looked. They added boob cups which couldn’t be removed which was really disappointing.
March 22, 2024
Don't ever order from this company
Don't ever order from this company, the clothing not up to standards, size not accurate, when trying to get a refund, was not able to get a full refund.
April 1, 2024
A beautiful custom made dress that was…
A beautiful custom made dress that was a perfect fit. Quick delivery and good communication.
April 2, 2024
The dress was very high quality and…
The dress was very high quality and fitted perfectly.
April 2, 2024
I bought this dress for my vow renewal
I bought this dress for my vow renewal. It was perfect and delivery was excellent.
June 19, 2024
Excellent service after an issue with…
Excellent service after an issue with my address. Beautiful dresses!
April 1, 2024
Lovely dresses but poor customer service
My rating is based purely on customer service. The dresses themselves on the whole are great quality, 2 that turned up didn’t quite look like they did in the photos but it wouldn’t have been a big issue if the returns policy was actually followed. They list that returns are possible however when I tried to return some of the dresses they tried everything to get me not to send it back and as such I am out of pocket trying to sell these dresses elsewhere to regain the money I spent. If you’re buying from this site, make sure you are certain these are the dresses you want and will fit as you won’t be able to return.
March 29, 2024
amazing customer service
amazing customer service, the dress is amazing, I absolutely love it honestly
March 25, 2024
Fantastic
I was worried about ordering online but the experiance was brilliant. I even received an email from them before my dress went into product just to double check I was happy with everything I'd ordered 1st. Shipping was speedy. And the dress is beautiful, exactly as it looks in the photos
March 22, 2024
Ordered it got it on time with the help…
Ordered it got it on time with the help of cicinnia and it was a very good fit
March 21, 2024
So we did not receive our dresses
So we did not receive our dresses. We checked the scanning and the tracking. We know it was delivered to a post room, it just wasn't ours and whilst I know that Cicinia is not at fault they have also done zero to help out. I just wouldn't use them again.
March 18, 2024
Very good service
Very good service. They made the dress based on my measurements and they queried them via email and responded promptly. Very happy with the dress and the fitting.
March 18, 2024
Harsh cancellation
Harsh cancellation, refund and return policies. These are not easy to find either.
February 28, 2024
Good communication and timely delivery
March 8, 2024
AVOID!!!
AVOID!!!
I bought bridesmaid dresses in march these didn’t arrive I’ve emailed this company numerous time with no solution, they have tried to offer me 60% refund for items that have never arrived I’ve told them I’m taking it further and will go through small claims if I have to and they have stopped emailing back when I rejected them sending me 60% refund completely unacceptable I did tell them
Via email I would be on to leave a review since they haven’t replied or sorted this mess out I contacted Royal Mail who have stated they have received no correspondence about this from themselfs also they have sent me a link to fill out which states on it to be filled in by business owners only which I cannot fill out as only they know them details as it’s there business account Royal Mail stated and on there website which anyone can see that the company have to contact them direct to raise a claim as they are the sender which is stated online for everyone to see this company is using every excuse not to sort this out as others have stated on here and in there Facebook page also! I cannot fill in the form that was sent as it’s for the business owners only which means cicinia have to fill out to raise the complaint for the missing order! If I could upload the image of the form they sent me to fill out I would show it here as it states to be filled in by Buisness owners only and also says do not enter location number ( PLN ) which this has been sent via email to attach the the form that states do not add PLN number
April 25, 2024
Unprompted review
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We provided proof of delivery and in the first instance referred the matter back to the courier company for their assistance in resolving the matter. We got confirmation from the courier company that they said they had received feedback from us on at least three occasions of lost items and we sent you a link to assist in helping to file a complaint against your local post office. The 60% refund we mentioned means that we process your refund first, and after you fill out the unsigned proof and link, we refund you the rest. But we haven't received the unsigned certificate so far. We have contacted you by mail:service@cicinia.co.uk. We hope this helps to solve your problem.
Thank you for your cooperation in advance. Hope to hear from you soon.
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