Bought dress for my sons wedding. After alot of back and forth with email as first dress was not right...they remade me another dress at no extra cost..it has arrived looks lovely and communication w... See more
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Review summary
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perfect colour and fit
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia a... See more
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend the... See more
Company details
Written by the company
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Contact info
Sujin Street, 215000, Suzhou, China
- service@cicinia.co.uk
- cicinia.co.uk
3.3
Average
583 reviews
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Replied to 90% of negative reviews
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Would recommend!
Dresses were great quality, communication from the company was good and the dresses arrived earlier than estimated.
May 18, 2024
My dress was beautiful but it had a…
My dress was beautiful but it had a horrible fish smell I couldn't get out so can't wear it for my wedding day
May 20, 2024
Great communication and extremely…
Great communication and extremely helpful. Would recommend as quality was very good. Would certainly use again
Many thanks
May 16, 2024
You won't regret it!!!
I was a little unsure about ordering such an important dress online (for my daughters prom). I needn't have been worried. The dress is absolutely beautiful, so elegant. Everyone commented on how beautiful it actually is. The fit was perfect. I did add a little sparkle around the waist just for that little bit extra. I'll definitely be using Cicinia when my next daughter is ready for prom...or even if I have a special occasion myself! Thank you so much!
May 14, 2024
They listened to my request and…
They listened to my request and informed me of any issues
May 9, 2024
The dress was absolutely perfect for my…
The dress was absolutely perfect for my daughters wedding
May 8, 2024
Item unsuitable but they didn't want to…
Item unsuitable but they didn't want to refund me asked me to keep unsuitable item and accept £25 for a £150 dress. Would not use them again
May 6, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We found that your order amount is £ 90, after we negotiated with you you agreed to refund 50% and keep it. We are not sure if you have an order worth £ 150. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Beautiful dress
Beautiful dress, great material and workmanship. Better than expected, we were extremely happy with your service.
April 22, 2024
Beautiful dresses
Beautiful dresses, Beautiful style and lovely fabric comfortable.
Just always remember to size up 1
April 30, 2024
You're customer service was excellent
You're customer service was excellent.
I had a problem with my suit measurements when it arrived and it was really quickly resolved to a satisfactory outcome.
And the suit is beautiful. I would definitely recommend cicinia
April 30, 2024
Quick service and quick response from…
Quick service and quick response from customer service. Beautiful dress which made a stunning bridesmaid dress, lovely satin fabric and I felt gorgeous in it
April 26, 2024
X2 faulty orders received no refund despite being promised same
X2 faulty orders received, was promised a refund yet this has not materialised despite being promised a month ago. The company have been dishonest in my case and untrustworthy. Would not recommend ever buying from this site. They are based in China and you have no recourse to recover your money in the event of a problem, stick to UK based companies where you have full recourse for refunds and proper customer service should you not be satisfied with the product you receive.
April 27, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We came up with an immediate solution for you the first time you contacted after sales and acknowledged that it was our mistake. The situation was positively remedied and the dress was remade for you. But you still insisted that the dress was made wrong after you received it, even though our tailor and model drawings showed that we made it fine.
But we are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Excellent quality material and finish
Excellent quality material and finish. I ordered 4 dresses over a period of three months for my wedding and they were all perfect.
Communication was as excellent.. would definitely recommend and use the company again.
April 25, 2024
Looked nothing like the picture.
Looked nothing like the picture.
Material was dreadful, looked cheap and nasty for a 110 pounds.
April 7, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Returning and refunding process
Clothes arrived reasonably promptly but the return situation is dire. Very difficult to navigate with lots of hidden costs. Endless emails ..in the end we kept the unwanted dresses, had a partial refund and now have to try to sell them. A hassle I can do without.constructive suggestion ...accept returns and the responsibility of sending back to source without the huge financial outlay of nearly £90.
April 18, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. Thank you very much for your advice. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Bad experience
It took a very very long time to arrive. The material felt cheap.
I was really disappointed in the returns policy, I lost about £40 on the dress I bought because it would cost so much to send back.
I will not be shopping at cicinia again because of the returns policy and wait time for delivery
April 7, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We note that the parcel was delivered by your chosen delivery date and that no expedited delivery was selected. Our website shows the estimated delivery dates for different couriers, so if you need it urgently you can let us know and we will arrange a rush for you. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
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