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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product, often describing dresses as beautiful, well-fitting, and of good quality, arriving as expected and in reasonable time. People appreciate the accuracy of sizing and the overall appearance of the items. However, a significant number of people were dissatisfied with the company's refund and return policies, finding them misleading and difficult to navigate. Customers frequently report issues with receiving full refunds, being offered partial refunds instead, or facing challenges with the return process itself, including unexpected shipping costs to international locations. There are also concerns about the quality of some products, with some reviewers describing items as cheap, poorly made, or not matching the website's images.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some customers praise the quality, fit, and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant disappointment, describing items... See more

Refund

People report negative experiences with refund. Many customers express dissatisfaction, citing issues such as... See more

Return policy

Customers consistently note negative experiences with the return policy. Many reviewers report difficulties... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers reported reasonable delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought dress for my sons wedding. After alot of back and forth with email as first dress was not right...they remade me another dress at no extra cost..it has arrived looks lovely and communication w... See more

Rated 5 out of 5 stars

Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia a... See more

Rated 5 out of 5 stars

Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend the... See more


Company details

  1. Dress Store

Written by the company

Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.


Contact info

3.3

Average

TrustScore 3.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

10/10!! Perfect custom sized dresses.

Purchased custom sized bridesmaid dresses for 5 ladies. They were purchased and arrived all within 13 days I literally couldn't believe it. Worried it would be a scam due to how quick they arrived but let me just say, they are AMAZING. Built in pads at the boob area, such thick and quality material, and the fit is perfect. They are everything I could wish for! I did add extra length on the bottom as my girls hadn't decided on shoes at this point so gave them a choice. Couldn't recommend more.

June 20, 2024
Rated 1 out of 5 stars

Refund!!!

Item felt poor quality, and would not allow me to send back, saying it was custom made yet I gave no measurements, won't refund full price!!!

June 18, 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

I’m not impressed.

Would love to order from this company, however they don’t offer maternity sizes. It’s 2024. How are we still not inclusive of expecting women? As a bride, I’d take my business elsewhere.

September 12, 2024
Unprompted review
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. But please don't worry, we do make it clear that it is possible to offer custom sizing for pregnant women. We will even offer to ask if changes need to be made if we learn that the client is pregnant. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Bridesmaid dresses

I ordered 4 custom-size bridesmaid dresses. The dresses were made from very high-quality fabric.
All 4 dresses fitted perfectly.
I would highly recommend Cicinia.

August 6, 2024
Rated 5 out of 5 stars

Fabulous MOB outfits

I had been looking for a while for a trouser suit to wear to my daughter's wedding when this site came up I was so relieved and then thrilled. Such a wide variety of Mother of the Bride outfits. I was a little concerned about buying online but my fears were unfounded as the outfit is lovely, well made and at a very good price. I can't wait to wear it to my daughter's wedding in September.

May 22, 2024
Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars, the shoe does not fit and the price they are charging for the return is just ridiculous!!…you have no choice than to keep a shoe that doesn’t fit. Poor description and finishing

July 29, 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. However, we have a sizing chart underneath all of our shoes and our return policy indicates that the accessories category is not returnable for a refund. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

Disgraceful service

Incredibly poor. I ordered 2 custom measured dresses. They both arrived bearing no resemblance to my measurements (they were enormous) and both were completely different sizes.
Despite the inaccurate measurements and cutting by Cicinia they took no responsibility and refused to accept a return or issue a refund. I am furious! Do not buy a dress from this company!!

May 30, 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. After receiving your email, we asked for your help in taking measurements for further confirmation. Unfortunately, we were unable to do so. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

The dress was very poor quality and I…

The dress was very poor quality and I was extremely disappointed. Also, I only got 65% of my money back which I am not happy.

July 24, 2024
Cicinia logo

Reply from Cicinia

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, allowing to be flexible when ordering. Last minute changes not being a problem. Prompt manufacture and delivery when promised. Dresses excellent quality: bought 2 different styles and both were beautiful on my bridesmaids. Very pleased and would recommend.

May 23, 2024

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