Bought dress for my sons wedding. After alot of back and forth with email as first dress was not right...they remade me another dress at no extra cost..it has arrived looks lovely and communication w... See more
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Review summary
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perfect colour and fit
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia a... See more
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend the... See more
Company details
Written by the company
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Contact info
Sujin Street, 215000, Suzhou, China
- service@cicinia.co.uk
- cicinia.co.uk
3.3
Average
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Very uncomfortable shoes
September 27, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
and efficient and easy to use
and efficient and easy to use, the customer service team were brilliant and very helpful. The dress was exactly like the picture. I would recommend them to anyone
July 12, 2024
Impressed all round!
Really impressed with the variety of options (including colour, fabric and style), the speedy and helpful customer service, the delivery time and ultimately the quality of the dresses we ordered. Very pleased with all elements of shopping with Cicinia and would recommend to others.
September 18, 2024
Quick response
Needed outfit for wedding, struggled with other orders being true to size and description. This was delivered on time good quality and true to description and size.
September 18, 2024
Beautiful dress
Beautiful dress for my niece for my wedding, material lovely and used the personal measurements which were fantastic and so quick to arrive. Thank you
July 13, 2024
Beautiful dress
Dress arrived on time and within the timelines. I loved the dress, it fitted perfectly (I sent out my measurements) and the fabric quality is super good. Would definitely buy from this shop again.
September 28, 2024
Quick and simple
September 9, 2024
I didn't expect the heels to be any…
I didn't expect the heels to be any good at that price.. BUT I was pleasantly surprised on the fit and quality and the amazing price.
I bought a size 12 and they fit perfectly and a gorgeous colour.
I bought a red and a black pair of sandals.
I will definitely be purchasing more.
Thank you CICINIA
July 11, 2024
The dresses were so beautiful
The dresses were so beautiful. We gave measurements and they fit perfectly. Arrived in the shipping time too. Very happy would definitely use them again
September 11, 2024
The two tops fitted perfectly but the…
The two tops fitted perfectly but the trousers are enormous and to short
Also the flower is pink and my outfit is orange!!!
Not happy at all!!
September 9, 2024
Ordered custom size after measuring and…
Ordered custom size after measuring and was still too big
September 4, 2024
The item was not as advertised and was…
The item was not as advertised and was so badly creased, my friends daughter put it in the bin.
She does not talk to me no.
Thank you
July 5, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
Samples ordered
Ordered fabric samples for bridesmaid dresses wedding early in 2025, very pleased with fabric quality & colour.
Customer service contacted me ASAP when they spotted an issue with my order.
Returning to order 6 dresses very soon
June 17, 2024
Not true to size plus dress had a…
Not true to size plus dress had a strong fish smell to it found it difficult getting a full refund
July 1, 2024
It was so easy to order and was…Wedding out
It was so easy to order and was delivered in a timely manner, the outfit was absolutely brilliant and fit perfectly
June 29, 2024
Great fit based on sizes provided
Great fit based on sizes provided. Fabulous colour and dress had good support for a strapless design.
June 28, 2024
A very happy customer
I love my suit. The fit is constant with the sizing gauge provided which is a blessing in on line shopping . The fabric is of good quality and feels lovely. The item arrived when they said it would and they communicated in-between with updates.
August 27, 2024
Mother of the bride outfit looked like…
Mother of the bride outfit looked like pyjamas on, couldn't be worn
August 26, 2024
Ordered a dress the colour swat's were…
Ordered a dress the colour swat's were perfect. Delivery was good and the dress was as seen.
August 23, 2024
seriously poor quality
seriously poor quality, avoid at all cost
the cheapest quality, worst tailoring and expensive..only purchased becaus ethe bride wanted it, it is her wedding so her choice
June 21, 2024
Reply from Cicinia
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:service@cicinia.co.uk.
Thank you for your cooperation in advance. Hope to hear from you soon.
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