CICLIMATTIO.COM Reviews 3,625

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more

Company replied

Rated 5 out of 5 stars

Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more

Company replied

Rated 5 out of 5 stars

Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more

Company replied

Rated 5 out of 5 stars

Ciclimattio does everything right from a buyer's perspective. They offer great pricing across the board and the order processing and shipping times are amazing, even here to the United States. I can... See more

Company replied

Company details

  1. Bicycle Store
  2. Road Cycling
  3. Sportswear Store

Written by the company

Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 55% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great seller

Great seller. Arrived to New Zealand within a week, well packed. Great information. Easy process when making purchase too.

July 12, 2022
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Reply from CICLIMATTIO.COM

Dear Marcela,
thank you very much for your positive review! We are happy to read you've been satisfied about your purchase experience on ciclimattio.com
We hope to see you soon back and we wish you fantastic rides!
Rossella - ciclimattio.com

Rated 5 out of 5 stars

A perfect and great expérience

A perfect and great expérience. Ordering from Belgium. Reception in 3 days. Great client service and expérience. Thx

July 9, 2022
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Reply from CICLIMATTIO.COM

Thank you Antoine for your 5* review!

Rated 5 out of 5 stars

Fantastic service and really quick…

Fantastic service and really quick shipping! Ordered a wheelset that was on its way within 24 hours of payment - and was delivered in 5 days.
The wheelset arrived without any issues - also, the customer service was fantastic - and all questions were answered in a few hours.

July 8, 2022
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Reply from CICLIMATTIO.COM

Thanks for taking the time to leave the review! Truly truly appreciated.

Rated 5 out of 5 stars

Happy Customer, repeat customer, and will buy again. Recommended.

I was very happy with my bike purchase (Cervelo Caledonia 5) experience in terms of price, shipping, delivery speed, etc. here so I went back to them for a Garmin Fenix 7x. There were delivery issues caused by Garmin that were out of Ciclimattio's control but communication was great throughout the process and again the price was one of the best around. I will buy here again in future and would recommend anyone to look here first for any cycling or outdoor needs. Thank you.

July 6, 2022
Unprompted review
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Reply from CICLIMATTIO.COM

We are very glad that you came back to visit us. Thank you for your review!

Rated 5 out of 5 stars

Absolutely another Perfect Transaction…

Absolutely another Perfect Transaction with CicilMattio. I have dealt with them on several occasions over the years and they have NEVER disappointed. Awesome service and communication. Cheers Guys.

July 6, 2022
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Reply from CICLIMATTIO.COM

We also have to thank you for becoming a loyal Customer. You have followed our evolution! We hope to be able to improve further to meet all your needs.

Rated 5 out of 5 stars

I finally picked up my dream bike "Bianchi Oltre XR4 Cv Disc Rival eTap 12v" at the Hong Kong Airport Mail Center yesterday. I was really excited when I opened the box. Thank you Ciclimattio.com for p

I finally picked up my dream bike "Bianchi Oltre XR4 Cv Disc Rival eTap 12v" at the Hong Kong Airport Mail Center yesterday. I was really excited when I opened the box. Thank you Ciclimattio.com for providing such a "high-quality road bike" ”, so that I, a lover of cycling, can buy this product. Perhaps, it took me more than two months to wait for the order, but the support service on the website has been giving me information about the progress of the ordered product, so that I can wait for the product to be airlifted from Italy to Hong Kong with great peace of mind. All in all, Ciclimattio.com gives me quality shopping and confidence in shipping!

July 1, 2022
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Reply from CICLIMATTIO.COM

Thank you very much for your kind review!
We hope that you can enjoy your brand new Bianchi!

Rated 5 out of 5 stars

Good things come to those who wait

Edited review after seller's reply:

Seller explained in their reply that the stock actually came earlier than expected, which was good!

Items came within a week - arrived yesterday 30 June 2022 - and the condition of the items were good. Thumbs up!

July 1, 2022
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Reply from CICLIMATTIO.COM

Hello Jeremy,
one of the 2 products that you chose had as delivery time between July 10-15. That's why. Luckily we got it in advance. Just, the AWB was created June 23.
Thanks for the feedback!
Silvia - Customer Service

Rated 5 out of 5 stars

Prices on top equipment are very good

Prices on top equipment are very good, backordered items shipped when promised, tracking information was great and delivery was pretty fast from Italy to West Coast USA.

June 30, 2022
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Reply from CICLIMATTIO.COM

Thanks for the feedback!

Rated 5 out of 5 stars

Decent price

Decent price, ready stock and they threw in a bottle cage. Good service. I would recommend Cicli Mattio!

June 28, 2022
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Reply from CICLIMATTIO.COM

Thanks for your 5* review.

Rated 5 out of 5 stars

Very quick order thanks

Very quick order thanks, some of the emails I couldn't read due to language but overall a great transaction, Cheers !

June 27, 2022
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Reply from CICLIMATTIO.COM

Thank you Alan for your review.
If you have time, I would ask you to tell us which emails you haven't received in English.
assistenza@ciclimattio.com
With kind Regards,
Silvia - Customer Service

Rated 5 out of 5 stars

Very reliable shop

Item as described. Very fast shipment and accurate follow up. Will definitely buy again

June 26, 2022
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Reply from CICLIMATTIO.COM

Thank you Isaac! We are looking forward to seeing you again.

Rated 4 out of 5 stars

Helpful when things went a bit wrong..,

Ordered various Campagnolo EPS parts. Now for some reason, the delivery address got confused. Ciclimattio did their best to help, though I eventually ended up sorting it via DPD in the UK (and DPD’s customer service leaves a bit to be desired!). Delivery to my actual address was quite prompt in the end. So overall good, and the glitch may have been DPD not them to be fair.

June 25, 2022
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Reply from CICLIMATTIO.COM

Thank you for the feedback!

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