My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful.... See more
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See what reviewers are saying
Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to manag... See more
Company replied
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable. Items are always properly packed and transported. Friendly courier/delivery services. Would by nice to... See more
Company replied
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced. I logged my request , I was contacted , I sent my details and photos and in less time than it... See more
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4.2
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Furniture
Hello Annemarie
Thank you for your positive rating.
We are so glad you are happy with the stools and our speedy delivery.
We appreciate your support and we look forward to serving you again.
Kind regards,
Anna, Customer Service Team.
My matrass is very comfy
I am pleased with my product. It was as advertised and got delivered to my place without incident.
July 17, 2024
Reply from Furniture
Hello Estienne,
Thank you for your feedback.
We are glad to hear that the product met your expectations and that delivery went smoothly.
We appreciate your support and hope to serve you again soon.
Kind regards,
Anna, Customer Service Team.
Incredible service and top notch products!
I just love everything about this place! Friendly helpful staff... very knowledgable about their products and top service! Would love to kit out my entire home with their stuff!!
August 2, 2024
Unprompted review
Reply from Furniture
Hello Nadia
Thank you so much for your amazing feedback.
We are thrilled that you loved everything about your experience with us.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Anna, Customer Service Team.
Reply from Furniture
Hello Lloyd
Thank you for your positive feedback.
We are delighted to hear that you are happy with the product and look forward to serving you again soon.
Kind regards
Anna, Customer Service Team.
Quick delivery great price
Quick delivery - great price and quality really happy with my bar stools - get so many compliments
August 14, 2024
Reply from Furniture
Hello Ronnell,
Thank you for your wonderful review.
We are pleased that you have received your items promptly and are happy with the quality and pricing.
We value your support and hope to be of service again soon.
Kind Regards,
Anna, Customer Service Team.
Affordable & trusted quality
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable.
Items are always properly packed and transported.
Friendly courier/delivery services.
Would by nice to be able to buy on an account.
October 4, 2024
Reply from Furniture
Hello Charmaine
Thank you for sharing your experience.
We are happy to hear that you are enjoying the quality of our products and taking advantage of our sales and promotions. An agent will be in contact with you to discuss the account options.
Looking forward to serving you again soon.
Kind regards
Anna, Customer Service Team.
Excellent customer service.
Excellent customer service.
DPD lost my parcel, Cielo were quick to respond to my queries.
They offered a refund but then parcel was relocated and delivered.
September 19, 2024
Reply from Furniture
Good day Jane
Thank you very much for your positive rating.
We are so glad to hear that you received excellent customer service during your experience with us.
We value your feedback and support and hope to serve you again soon.
Kind regards,
Anna, Customer Service Team.
Reply from Furniture
Hello Reneilwe
Thank you for your positive feedback.
We are pleased you were satisfied with the quality of the bed and look forward to servicing you again soon.
Kind regards,
Anna, Customer Service Team.
Efficient service
The process of ordering was easy I had to return the product, and this process was smooth as well. Very satisfied customer
April 1, 2024
Reply from Furniture
Hello Liezel
Thank you for your feedback.
We are thrilled to hear that the ordering and return process was easy.
We value your support and hope to be of service again soon.
Kind Regards,
Anna, Customer Service Team.
Love, Love, Love Cielo Wamer 💘
Wow!! This is my kind of store, my happy place 😊 Cielo Walmer is simply one of thee most beautiful, comfortable and stylish furniture stores I've ever stepped in, I loved every piece of item I saw in store. The friendly staff awaits with a smile, not overbearing, just enough to ensure you have the freedom to explore and experience the beauty. A special thanks to Portia for going the extra mile to ensure I got what I wanted. I absolutely love my dining table bench and chairs ♥ See you soon again 🌸
August 9, 2024
Reply from Furniture
Hello Charlene
Thank you so much for your wonderful feedback.
We strive to create a beautiful and comfortable environment for our customers, and we’re delighted you loved every piece in the store.
We look forward to serving you again soon.
Kind regards,
Anna, Customer Service Team.
Cielo has been my go to for years
Cielo has been my go to for years. From bedroom, dining room to living room, I've filled my home with what I can only say is absolute style and quality. I just love the look, feel and defined quality that Cielo provides.
July 15, 2024
Reply from Furniture
Hello Craig
Thank you so much for your wonderful feedback.
We are honoured to be your go-to choice for furnishing your home. Your continued support means so much to us.
We look forward to assisting you again in the future.
Kind regards,
Anna, Customer Service Team.
Their online shopping experience
Their online shopping experience is flawless, had less problems finding what I wanted.
July 20, 2024
Reply from Furniture
Hello Tumelo
Thank you for your positive review.
We are thrilled to hear that you had a seamless online shopping experience and we hope to serve you again soon.
Kind regards,
Anna, Customer Service Team.
Good quality and great service
July 23, 2024
Reply from Furniture
Hello Siphokazi
Thank you for your positive review.
We value your support and eagerly anticipate the opportunity to assist you in the future.
Kind regards
Anna, Customer Service Team.
Cielo After Sales Excellent Service
We had a few issues with the shade of the pedestals we bought. They must have been manufactured in different batches and the two pedestals varied in colour. Both were wood, however, one had a pink undertone whilst the other had an orange undertone. The after sales service was excellent. Our issues were resolved and we were very happy with their service. It's important to note that due to stock shortages, it did take some time, however, the company was always keeping us updated on the status of our query. The friendly staff at the Linbro Park warehouse in Johannesburg went out of their way to ensure we were happy with our exchange. They didn't just exchange the first sealed pedestal, they literally opened four boxes for us to compare the colour. I would highly recommend them. Thank you.
August 7, 2024
Reply from Furniture
Hello LSV
Thank you for your review.
It is wonderful to hear that our after-sales service met your expectations and that the staff went above and beyond to resolve the issue. We strive to keep our customers updated and are delighted that our efforts made a difference.
We appreciate your support and hope to serve you again soon.
Kind regards,
Anna, Customer Service Team.
Friendly and efficient staff at Cielo Cape Town
They were efficient and friendly during my whole shopping experience.
Love my purchases and each item was delivered to the correct address as I requested
August 2, 2024
Reply from Furniture
Hello Lucia
Thank you for your fantastic feedback!
We are glad to hear that you had such a positive experience with us and hope to serve you again soon.
Kind regards
Anna, Customer Service Team.
Cielo very good experience
The consultant demonstrating the product and other options was well informed and professional. He ensured the delivery was expedited as required.
The price was good and the quality is excellent.
Overall good experience, I will recommend the store and revisit.
July 17, 2024
Reply from Furniture
Hello Elsa
Thank you for your positive feedback.
We are delighted to hear that our sales team was professional and well-informed during the product demonstration and that they could assist in expediting your delivery.
We look forward to serving you again.
Kind regards
Anna, Customer Service Feedback.
Their online store is easy to navigate
Their online store is easy to navigate. Their products are true to the pictures you see online. The delivery service was quick and the company updates you regularly on the status of your shipment. Their product are of quality material and very sturdy. It will last a life time.
June 7, 2024
Reply from Furniture
Hello Thabo
Thank you for your amazing feedback!
We are thrilled to hear that you had such a positive experience with our online store and that our products met your expectations.
We appreciate your support and hope to serve you again soon.
Kind regards,
Anna, Customer Service Team.
Very Happy with purchase
The couch looked as advertised. Very comfortable and can see that it is a good quality product. Will purchase from Cielo again.
August 7, 2024
Reply from Furniture
Hello Eric
Thank you for your fantastic feedback.
We are delighted to hear that the couch met your expectations both in comfort and quality.
We look forward to serving you again.
Kind regards,
Anna, Customer Service Feedback.
I love my table and the service I got…
I love my table and the service I got for the purchase and collection. Individuals were friendly and respectful.
August 24, 2024
Reply from Furniture
Hello Khanyisa
Thank you for your lovely review.
We are so glad to hear that you're enjoying your table and that the service you received met your expectations.
We hope to be of service again soon.
Kind regards,
Anna, Customer Service Team.
Reply from Furniture
Hello Tracy
Thank you for your 5-star rating and positive review. We are glad you were satisfied with our product and service quality.
We value your support, and we hope to be of service again soon.
Kind regards
Anna, Customer Service Team
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