My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful.... See more
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See what reviewers are saying
Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to manag... See more
Company replied
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable. Items are always properly packed and transported. Friendly courier/delivery services. Would by nice to... See more
Company replied
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced. I logged my request , I was contacted , I sent my details and photos and in less time than it... See more
Company replied
4.2
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Furniture
Hello Simphiwe
Thank you for sharing your experience.
Our team takes pride in providing friendly and helpful service to our customers, and we are happy to hear that you had a great experience with us.
Kind regards
Anna - Customer Service Team
Saucepan set forest green…
I purchased a saucepan set and the order was promptly dispatched and correspondence from the company the company about delivery was excellent. Unfortunately, the carrier they used for the delivery delivered the parcel to somewhere else, took a photo of the house and stated that we had received it. I immediately contacted Cielo explaining the problem. They immediately responded and promised to look into it. They were true to their word. The contacted the carrier and the parcel was redelivered a few hours later. I'm very impressed with the quality of the goods and exceptional after sales. Thank you very much. Highly recommended.
August 28, 2024
Reply from Furniture
Hello Patricia
Thank you for your wonderful feedback.
We are delighted to hear that despite the initial delivery mishap by the courier, our team could promptly resolve the situation.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards
Anna - Customer Service Team
It's so nice to be pleasantly surprised
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced.
I logged my request , I was contacted , I sent my details and photos and in less time than it took to receive my chair the first time , a courier was at my house to deliver
Good quality furniture good service and excellent replacement service too !
September 4, 2024
Reply from Furniture
Hello Ryan
Thank you so much for sharing your experience with us.
It is wonderful to know that our team was able to promptly address the issue with your furniture and provide you with a replacement so quickly.
We hope to serve you again soon!
Kind regards
Anna - Customer Service team
Reply from Furniture
Hello Doreen & Stephen!
We are very sorry to hear about your experience and apologise for the delay in getting your order to you. Your item was ready to be delivered, but our 3rd party delivery company was waiting for communication from you to choose a suitable date for your delivery.
We have been in touch with our 3rd party delivery company, which should make contact with you via email, SMS & WhatsApp after your purchase as to why this communication never got through to you.
In the meantime, we have triggered your order manually on our side for delivery on the 5th of September. We will endeavour to make sure that you receive your order because we want our furniture in your hands.
Kind regards
Anna, Customer Service Team
Update:
Mr. Spencer received his 2 Olivia dining chairs on the 5th of September.
Customer Service Team
Chairs exactly as expected and lovely
Chairs exactly as expected and lovely. Delivery service and customer care was excellent.
August 1, 2024
Reply from Furniture
Hello Georgie
Thank you for your fantastic review.
We are happy to hear that the chairs and our service met your expectations.
We look forward to assisting you with your next purchase.
Kind regards
Anna - Customer Service Team
I was impressed by their customer…
Novelle cast iron 8 piece
I was impressed by their customer service, they kept contact with me and when I raised my concerns about the products they attended to me and resolve all the issues i had, they never abondoned me.
June 10, 2024
Reply from Furniture
Hello Boitumelo
Thank you so much for your positive feedback.
We are delighted to hear that you were impressed with our customer service, and we look forward to assisting you in the future.
Kind regards
Anna - Customer Service Team
Customer care experience and high quality furniture
The customer care experience - your staff handled my requests with utmost care and precision, knowledge about all products available and time frame when it can be available. Friendly and approachable staff . Furnitures is modern ,high quality and great after service .Pleasure to shop with them .Visit the stores regular to see latest trends and furniture . Ambiance is great !
February 10, 2024
Unprompted review
Reply from Furniture
Hi Elize
Thank you so much for your awesome review!
We’re thrilled to hear that you had such a positive experience. Our staff takes great pride in being knowledgeable, attentive, and approachable.
We’re also delighted that you’re enjoying our modern, high-quality furniture and that you appreciate the ambiance of our stores.
We hope to be of service again soon!
Kind regards
Anna - Customer Service Team
Great service, fantastic product
I received my 8-piece pots yesterday. They arrived within the specified time. I am thrilled with the colour and quality of the product and that they work on my induction cooker. I have had great service from Cielo Home as they responded quickly to the queries I had.
August 21, 2024
Unprompted review
Reply from Furniture
Hello Candyce
Thank you for your positive review. We value your support and eagerly anticipate the opportunity to assist you in the future.
Kind regards
Anna - Customer Service Team
Top quality furniture backed by…
Top quality furniture backed by excellent service and delivery to match !
I highly recommend Cielo!
August 20, 2024
Unprompted review
Reply from Furniture
Hello Mark
Thank you for your 5-star rating and positive review. We are glad you were satisfied with our product and service quality.
Kind regards
Anna - Customer Service Team
Thank you
I would like to express my gratitude for the outstanding service received on 2 August 2024. I needed to collect a queen-size bed and base, and everything went smoothly as arranged. The timing was impeccable—when the truck arrived at the dispatch store, the items were already prepared and ready for loading. The efficiency and professionalism of the team made the entire process seamless. Thank you for the exceptional service!
August 2, 2024
Unprompted review
Reply from Furniture
Hello Freek
Thank you for sharing your experience. We're pleased everything went smoothly and look forward to serving you again.
Kind regards
Anna - Customer Service Team
Fast and excellent service
August 8, 2024
Unprompted review
Reply from Furniture
Hello Tania
Thank you for your positive feedback. Customer satisfaction is our top priority, and we are glad we could exceed your expectations.
Kind regards
Anna - Customer Service Team
The staff is always helpful
The staff is always helpful, friendly and goes the extra mile. I have purchased a few items over the past 4 years.
The new premises in Walmer, Port Elizabeth is absolutely stunning.
August 13, 2024
Unprompted review
Reply from Furniture
Hello The Home Stager
Thank you for the kind words. We are glad to hear that you had a great experience with our service and look forward to assisting you again in the future.
Kind regards
Anna- Customer Service Team
Good quality products
Good quality products. Great people and serious about their services. Highly recommend!
August 22, 2024
Unprompted review
Reply from Furniture
Hello Dimitry
Thank you for your review. We are so glad to hear you are happy with both the quality of your purchase and our service.
Kind regards
Anna - Customer Service Team
Premium products, excellent service
Cielo internationally has always provided excellent customer service with premium products!
July 24, 2024
Unprompted review
Reply from Furniture
Hello Wikus
Thank you for your positive feedback. It is wonderful to hear that our efforts are recognised and appreciated. We look forward to continuing to serve you.
Kind regards
Anna - Customer Service Team
Stylish products
Stylish products , good quality
Delivered within expected timeframe
August 21, 2024
Unprompted review
Reply from Furniture
Hello Hester
Thank you for your positive feedback. We are happy we could meet your expectations. We look forward to serving you again in the future.
Kind regards
Anna - Customer Service Team
Cielo is the place to visit
Cielo stock premium branded products at affordable price with amazing showrooms and great staff
August 10, 2024
Unprompted review
Reply from Furniture
Hello Marius
Thank you for your positive review. We are so glad to hear you are happy with both the quality of your purchase and our service.
Kind regards
Anna - Customer Service Team
Helpful and informative
The staff was very helpful and informed Great quality products at great prices. And even the after sale service was great.
August 13, 2024
Unprompted review
Reply from Furniture
Hello Mornay
Thank you for the great review. We are happy to hear that you had a positive experience with our team and we look forward to serving you again in the future.
Kind regards
Anna - Customer Service Team
Always the best from Cielo!! 👌
Been a client for 11 years and it just gets better and better. Incredible quality and always the very best service from Cielo 👌
Definitely highly recommend.
September 1, 2023
Unprompted review
Reply from Furniture
Hello Marissa
Thank you for the great review. We are committed to maintaining our high standards and look forward to serving you again in the future.
Kind regards
Anna - Customer Service Team
Reply from Furniture
Hello Mari-Louise
Thank you for the positive review. We are so glad to hear you are happy with our service and furniture.
kind regards
Anna - Customer Service Team
Great people with best service
August 21, 2024
Unprompted review
Reply from Furniture
Hello George
Thank you for the review. We are delighted to know that our team provided you with such a positive shopping experience.
Kind regards
Anna - Customer Service Team
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