My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful.... See more
Company replied
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See what reviewers are saying
Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to manag... See more
Company replied
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable. Items are always properly packed and transported. Friendly courier/delivery services. Would by nice to... See more
Company replied
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced. I logged my request , I was contacted , I sent my details and photos and in less time than it... See more
Company replied
4.2
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Trusted brand with quality products
Trusted brand with quality products. Very happy with my new office chairs.
July 1, 2024
Unprompted review
Reply from Furniture
Hi Sean
Thank you for your positive feedback.
We are glad to know you're enjoying your new office chairs and that you find our products reliable
Kind regards
Customer Service Team
Review on multiple dealings
I have dealt with this company and it's affiliated businesses for more than 10 years.
The communication has been crisp and to the point. Informed decisions are made and executed as per discussions. Once commitments are made they are kept and delivered on timeously.
It is a pleasure dealing with them.
August 14, 2024
Unprompted review
Reply from Furniture
Hi Jurie
Thank you for your continued trust in us. We are so glad to hear that our communication and timely execution have met your expectations.
Kind Regards
Customer Service Team
THE EXTRA MILE
Each time I expressed my requirement telephonically, further and better options that I never considered were offered. Delivery communication was excellent. When what I received wasn't suitable, it was exchanged immediately
June 12, 2024
Unprompted review
Reply from Furniture
Hi Judy
Thank you for sharing your experience
We are thrilled to hear that our team could offer you options you hadn’t considered and that you found our delivery communication to be excellent.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards
Customer Service Team
What an incredible experience
What an incredible experience! From start to finish @cielohome.co.uk is a wonderful UK furniture platform with an exquisite selection of high-end furniture options to choose from. I would highly recommend this to friends & family.
July 26, 2024
Unprompted review
Reply from Furniture
Thank you very much Sarah. We appreciate your review.
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