Fabulous customer service!!! Phoned for advice re food for my dog with IBS/IBD/gastric issues. They couldn't have been more helpful - gave advice and recommended a couple of kibbles that would likel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We deliver really good, affordable, 100% natural dog food & treats to canny dog-owners who are looking beyond the bigger brands for better quality, service & value - we do it quickly too!
4 St Clears Business Park, SA33 4JW, St Clears, United Kingdom
Recommended to me by a friend. Easy to negotiate site selling excellent products. Efficient delivery to my door. My dogs love the food and there is no waste 😀

Reply from Ci - really good dog food

Reply from Ci - really good dog food
Great food, service and prices. Customer service knowledgeable and helpful.

Reply from Ci - really good dog food
A super company to deal with. I've been using Ci Dog Food for several years. A decent range of food that makes it easy for dogs with special dietary requirements (no chicken or grain in our case). Suitable from puppy to senior dogs. I recommend.

Reply from Ci - really good dog food
My dog absolutely loves the Tickety Boo Range of Ci Foods .. and when it says Tickety Boo - Kickable Poo - it really means it (a doddle to pick up)! Great range of flavours and the ability to choose different flavoured 2kg bags is fantastic so your doggies never get bored of one flavour! Always delivered promptly, packaged really well and my doggies always know a Ci food parcel with the added toy treat inside - they line up like little children waiting to get inside! Thank you for making this amazing food - my dog loves it and so do I!

Reply from Ci - really good dog food
My dog loves this food and delivery is seamless. Good value as no waste

Reply from Ci - really good dog food

Reply from Ci - really good dog food
My overall experience with this company has been good. I normally order Top Drawer wet food, furry rabbit ears and happy go lightly dry food. My dog loves the food. Delivery is excellent and I don't have a problem with DPD, I always know when it's coming, so I can leave the porch open and the driver leaves the box in there for me.
I have had an issue with the wet food though, where the tray hasn't been totally full when first opening - I reported this issue on 15.09.25 (this was the old supplier of food) and again today (the newer supplier). There have been a few occasions where I have opened the tray and it's not been completely full, but these 2 occasions I've reported the trays (with photos) have been particularly bad. I am going to wait and see what CI come back with on this latest report and this will depend on whether I order any more wet food from this company. The issue with the wet food is the reason why I have given 4 stars and not 5.

Reply from Ci - really good dog food
I’ve been ordering from Ci-really good dog food now for over two years. They have an easy to use website, deliveries are always quick and their communications are always great too. All round fantastic company and I wouldn’t get my dogs food from anywhere else!

Reply from Ci - really good dog food
The order always arrives really quickly and my dog just loves the food. Its important to me knowing what I give my dog is good for them and will keep them fit and healthy which is why I choose CI.

Reply from Ci - really good dog food
I've been using this food for a while now and its been great. My dog who was fairly fussy and was having troubles with weight among other things got on very well with it. Delivery is always super quick - sometimes as quick as next day if I get the order in early enough. Dog is always there for the unboxing hoping to get a second lunch and of course make off with the free toy as quick as possible

Reply from Ci - really good dog food
Great food, fast delivery, although there was one occasion where the incorrect item was sent and delivered.
The label and packaging was correct, but the contents were wrong.
Dog still enjoyed it, but not great if you buy 1 product possible for health/allergies, and get something different.

Reply from Ci - really good dog food
The quality of the dog food at Ci is amazing. Our pet Gundogs look so shiny and healthy all year round. Even our fussy eater always finishes every meal since switching to Ci.
In addition to the great quality, the care the genuine care they take and thoughtfulness with customers is evident. Highly recommend this business in every way.

Reply from Ci - really good dog food
Thank you to CI Dog Food who sent a very generous sized sample of food to try. I was hoping to find a good quality dog food that was low in fat and not too high in protein to help with my dog's reflux and I came across this Company. My dog absolutely loves the Happy Go Lightly and Tickety Boo in Turkey, and it seems to be helping with his reflux, so I will continue to order. Thank you for the freebie soft dog toy too, which was a lovely surprise. Very speedy delivery and helpful staff.

Reply from Ci - really good dog food
I’ve been purchasing the Tickety Boo dog food range for almost 3 years now and my dog still enjoys eating it. I am very happy with the service I receive from the Ci dog company, their deliveries are very prompt, usually next day, their products are high quality and they give good value for money. Best of all, my dog enjoys the food and he always loves the free dog toy. Highly recommend this company.

Reply from Ci - really good dog food
Quality food and reasonably priced too. Also sells excellent food and treats suitable for dogs with allergies or sensitivities.
Super fast dispatch with delivery updates. I even recieved a free gift for my dog as a returning customer.
Can't fault. My dog loves the food and treats and always a postive shopping experience. Well worthy of full stars and recommendation.

Reply from Ci - really good dog food
My dog has allergies and other medical conditions but luckily really enjoys this food! Customer services are also really excellent!Gave it 4 stars, only because, I wish the protein percentage was slightly lower. There are other foods by CI that have lower protein but they have a higher fat content which wouldn’t suit my dog.

Reply from Ci - really good dog food
Good quality dog food at a good price. The advice team were really helpful with suggesting a food for my dog’s problems.
My dog is always happy when a box of CI dog food arrives because there is always a new toy in the box bd a hand written thank you note.

Reply from Ci - really good dog food
Reliable delivery and my dogs like the food.

Reply from Ci - really good dog food

Reply from Ci - really good dog food
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.