Ci - really good dog food Reviews 714

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their dogs love the food and treats, often showing improved health and energy. The delivery service is frequently highlighted as exceptionally fast and reliable, with many orders arriving the next day. People also appreciate the excellent customer service, describing the staff as helpful, knowledgeable, and providing great advice. However, some customers reported receiving an incorrect item in one instance, where the packaging was right but the contents were different. A few other people also mentioned issues with wet food trays not being completely full on several occasions.

What people talk about most

Product

Clients share positive opinions on product. Many customers report that their dogs love the food, with some... See more

Quality

Consumers find quality to be positive, consistently praising the high nutritional value and natural... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the super fast and... See more

Order

People report positive experiences with order processing and delivery. Customers frequently mention that... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous customer service!!! Phoned for advice re food for my dog with IBS/IBD/gastric issues. They couldn't have been more helpful - gave advice and recommended a couple of kibbles that would likel... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves the Tickety Boo Range of Ci Foods .. and when it says Tickety Boo - Kickable Poo - it really means it (a doddle to pick up)! Great range of flavours and the ability to choose d... See more

Company replied

Rated 5 out of 5 stars

What an absolute game changer this food has been for my 2 rescue dogs, one of which has numerous sensitivities. Have now lost count of the number of different diets we have tried over a 4 year peri... See more

Company replied

Rated 5 out of 5 stars

Just ordered our third sack of the mighty meaty series and it’s arriving within 36 hours! The vet commented that the food has made our labrador leaner but heavier and far more glossy, he’s a become a... See more

Company replied


Company details

  1. Animal Feed Store
  2. Pet Store
  3. Pet Supply Store

Written by the company

We deliver really good, affordable, 100% natural dog food & treats to canny dog-owners who are looking beyond the bigger brands for better quality, service & value - we do it quickly too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

714 reviews

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Rated 5 out of 5 stars

Really good dog food 😀

Recommended to me by a friend. Easy to negotiate site selling excellent products. Efficient delivery to my door. My dogs love the food and there is no waste 😀

January 8, 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review, Sarah - we're delighted your dogs love the food 😊

Rated 5 out of 5 stars

Great food

Great food, service and prices. Customer service knowledgeable and helpful.

January 8, 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review, Rodney - we really appreciate it 😊

Rated 5 out of 5 stars

Affordable, good range of food to suit all dietary requirements

A super company to deal with. I've been using Ci Dog Food for several years. A decent range of food that makes it easy for dogs with special dietary requirements (no chicken or grain in our case). Suitable from puppy to senior dogs. I recommend.

January 8, 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review, Nichola - we really appreciate it xx 😊

Rated 5 out of 5 stars

I wouldn’t go anywhere else!

My dog absolutely loves the Tickety Boo Range of Ci Foods .. and when it says Tickety Boo - Kickable Poo - it really means it (a doddle to pick up)! Great range of flavours and the ability to choose different flavoured 2kg bags is fantastic so your doggies never get bored of one flavour! Always delivered promptly, packaged really well and my doggies always know a Ci food parcel with the added toy treat inside - they line up like little children waiting to get inside! Thank you for making this amazing food - my dog loves it and so do I!

January 8, 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your lovely review, Sam. We're delighted they enjoy the food and love the thought of them lining up to get at the toy!! xx

Rated 5 out of 5 stars

My dog loves this food

My dog loves this food and delivery is seamless. Good value as no waste

January 8, 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Mrs Ferguson - we really appreciate it 😊

Rated 4 out of 5 stars

Am overall happy, but have issues with wet food

My overall experience with this company has been good. I normally order Top Drawer wet food, furry rabbit ears and happy go lightly dry food. My dog loves the food. Delivery is excellent and I don't have a problem with DPD, I always know when it's coming, so I can leave the porch open and the driver leaves the box in there for me.

I have had an issue with the wet food though, where the tray hasn't been totally full when first opening - I reported this issue on 15.09.25 (this was the old supplier of food) and again today (the newer supplier). There have been a few occasions where I have opened the tray and it's not been completely full, but these 2 occasions I've reported the trays (with photos) have been particularly bad. I am going to wait and see what CI come back with on this latest report and this will depend on whether I order any more wet food from this company. The issue with the wet food is the reason why I have given 4 stars and not 5.

January 15, 2026
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Hi Heather - thanks for your review. To repeat what we've talked about since (via emails), we can confirm that the trays sometimes look 'not full' because they are stored on their ends, causing the contents to slowly gravitate down towards one end, leaving a gap at the other.
We have checked, and we can assure you that all the trays contain the full 395g of food, even if they sometimes look like they haven't been filled properly.
We can counteract this with additives, but we really don't want to do that, even though we appreciate it can look a little unsightly, and alarmingly underweight occasionally.

We hope this is of some reassurance - we'll put an explanatory note on the website to hopefully reassure other customers too.

Rated 5 out of 5 stars

Consistently fabulous!

I’ve been ordering from Ci-really good dog food now for over two years. They have an easy to use website, deliveries are always quick and their communications are always great too. All round fantastic company and I wouldn’t get my dogs food from anywhere else!

December 19, 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for such a lovely review, Rachel - we really appreciate it 😊xx

Rated 5 out of 5 stars

CI offers well priced quality food

The order always arrives really quickly and my dog just loves the food. Its important to me knowing what I give my dog is good for them and will keep them fit and healthy which is why I choose CI.

November 24, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review, Sheena - we really appreciate it 😊

Rated 5 out of 5 stars

I've been using this food for a while…

I've been using this food for a while now and its been great. My dog who was fairly fussy and was having troubles with weight among other things got on very well with it. Delivery is always super quick - sometimes as quick as next day if I get the order in early enough. Dog is always there for the unboxing hoping to get a second lunch and of course make off with the free toy as quick as possible

November 21, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review, Jeffrey - we really appreciate it 😊. Delighted to hear Ci is working out well for your pooch and that he/she makes good use of the toys!!

Rated 4 out of 5 stars

Great dog food, fast delivery

Great food, fast delivery, although there was one occasion where the incorrect item was sent and delivered.
The label and packaging was correct, but the contents were wrong.
Dog still enjoyed it, but not great if you buy 1 product possible for health/allergies, and get something different.

September 23, 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Hi Ben, thanks for taking the time to review. We're sorry for the labelling issue you encountered - we hope you let us know at the time, so we were able to replace the goods for you. On a more positive note, we're delighted to hear your dog is enjoying his/her dinners!

Rated 5 out of 5 stars

Great quality food and excellent customer care

The quality of the dog food at Ci is amazing. Our pet Gundogs look so shiny and healthy all year round. Even our fussy eater always finishes every meal since switching to Ci.
In addition to the great quality, the care the genuine care they take and thoughtfulness with customers is evident. Highly recommend this business in every way.

November 26, 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your very generous review, Samantha - we really appreciate it 😊. So glad to hear your dogs are looking so good on the food xx

Rated 5 out of 5 stars

Very happy customer

Thank you to CI Dog Food who sent a very generous sized sample of food to try. I was hoping to find a good quality dog food that was low in fat and not too high in protein to help with my dog's reflux and I came across this Company. My dog absolutely loves the Happy Go Lightly and Tickety Boo in Turkey, and it seems to be helping with his reflux, so I will continue to order. Thank you for the freebie soft dog toy too, which was a lovely surprise. Very speedy delivery and helpful staff.

November 14, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review Natalie - we're really grateful and we're delighted to hear that it may be helping your boy's acid reflux. Fab News 😊 xx

Rated 5 out of 5 stars

Excellent quality and value

I’ve been purchasing the Tickety Boo dog food range for almost 3 years now and my dog still enjoys eating it. I am very happy with the service I receive from the Ci dog company, their deliveries are very prompt, usually next day, their products are high quality and they give good value for money. Best of all, my dog enjoys the food and he always loves the free dog toy. Highly recommend this company.

October 23, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review - we really appreciate it x 😊

Rated 5 out of 5 stars

Quality food and reasonably priced too.

Quality food and reasonably priced too. Also sells excellent food and treats suitable for dogs with allergies or sensitivities.

Super fast dispatch with delivery updates. I even recieved a free gift for my dog as a returning customer.
Can't fault. My dog loves the food and treats and always a postive shopping experience. Well worthy of full stars and recommendation.

October 22, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review Teresa - we really appreciate it xx 😊

Rated 4 out of 5 stars

Overall excellent, wish protein was lower

My dog has allergies and other medical conditions but luckily really enjoys this food! Customer services are also really excellent!Gave it 4 stars, only because, I wish the protein percentage was slightly lower. There are other foods by CI that have lower protein but they have a higher fat content which wouldn’t suit my dog.

October 22, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Tina, we really appreciate it. Our Happy Go Lightly range is very moderate in fat and protein: https://www.cifood.co.uk/happy-go-lightly-lower-calorie-dog-food
It's a rice-based range and it might be more the kind of thing you are looking for 😊

Rated 5 out of 5 stars

Great dog food

Good quality dog food at a good price. The advice team were really helpful with suggesting a food for my dog’s problems.
My dog is always happy when a box of CI dog food arrives because there is always a new toy in the box bd a hand written thank you note.

September 22, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review, Diane - we're delighted to hear your dog loves the toys! 😁

Rated 5 out of 5 stars

Brilliant food

Quick delivery, excellent food , dogs love it really is tickety boo

September 22, 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Dorothy - we're really grateful 😊

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