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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the unbeatable prices, often highlighting the excellent value for money. Many people appreciate the fast and reliable delivery service, noting that items arrive well-packed and in perfect condition. The wide selection of products and the ease of navigating the website are also frequently mentioned as positive aspects. However, some customers occasionally experienced longer delivery times or delays with restocks. A few people also expressed dissatisfaction with the shipping costs, finding them to be too high, and some encountered issues with tracking information or communication regarding their shipments.

What people talk about most

Product

People report positive experiences with product quality and selection. Customers consistently praise the high... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Users describe positive interactions with price, consistently highlighting that prices are fair, competitive,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and reliable shipping. Many... See more

Value for money

Consumers consistently report positive experiences regarding value for money. Many reviewers highlight great... See more

Based on these reviews

Rated 5 out of 5 stars

Genuinely good products. No flavors made in basement. All quality vapes. Flawless customer service (always reply fast to emails, even when I had problems with delivery everything was resolved quickly)... See more

Rated 5 out of 5 stars

Great service from CigsLT. The website is easy to navigate, my order arrived quickly and well-packed. The product quality is excellent, and the price is unbeatable. Will definitely be ordering again.... See more

Rated 5 out of 5 stars

The best e-liquid provider in Europe. Reasonable prices, well-designed website and friendly administration. All questions are answered very fast, much promotions. Delivery takes time for a few days. M... See more

Rated 5 out of 5 stars

Great selection of quality vapes and liquids! The flavors are rich, smooth, and long-lasting, and the customer service is always friendly and helpful. Shipping is quick, and prices are very fair compa... See more


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store
  3. Wholesaler

Written by the company

It all started with the search for a healthier alternative to smoking, and that's how CigsLT was born - it's one of the most convenient e-shops with a huge range of popular products, whose field is the sale of electronic cigarettes and their accessories in EU countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Order placed on january 5th

Order placed on january 5th, havent even received a tracking code by january 18th, which signals that the order hasnt even shipped for 2 weeks, i think thats absurd and has no excuses for being THAT late

January 18, 2026
Unprompted review
CigsLT.cc logo

Reply from CigsLT.cc

Thank you for sharing your experience.
We understand your frustration and would like to clarify the situation.

Your order was placed on January 5th, during a peak holiday period when order volumes were significantly higher than usual. Because of this, order processing and shipment creation took longer than standard timelines.

After reviewing your order, we can confirm that it did not include a priority packing option, therefore it was processed in the general queue together with other orders. Tracking codes are generated only once an order is packed and handed over to the courier, which explains the delay in receiving tracking information.

We would also like to note that customers were informed through all available channels about possible delays during this seasonal period, including longer processing and shipping times.

We sincerely apologize for the inconvenience caused and appreciate your patience. Your feedback is important to us and helps us improve our service moving forward.

Rated 5 out of 5 stars

Most likely the best value for money…

Most likely the best value for money vape shop there is online for Lithuania, or just any of the places they deliver to. Their bases are always on point, aromas always hitting that sweet spot and the nicotine amount /ml is always on point.

Why spend €20+ on 20ml of eliquid when you can mix yourself 120ml for the same price? Already ordered 4 times and every time the shipping has been spot on.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

As always

As always, the shipment is delayed, no email is received about the shipment information, its shipment, tracking code. The website says delivery 5-7 days. The shipment is received after 2 weeks. The conversation with the owner is meaningless, they do not communicate politely, they do not try to find a solution to the problem. The owner does not care whether you buy or not, and when will you receive your ORDERED shipment

January 9, 2026
Unprompted review
CigsLT.cc logo

Reply from CigsLT.cc

We would like to clarify that your access to our website is currently restricted with IP ban. In this context, it is difficult to consider this review appropriate, especially if you have somehow managed to place orders despite the restriction and continue attempting to do so.

All shipment updates, including processing and tracking information, are provided regularly via email and through the customer account, in line with our standard procedures. The stated delivery timeframe is an estimate and may vary due to external logistics factors, which is clearly communicated on our website.

The overwhelming majority of our customers are satisfied with both our service and our products, which is reflected in consistent repeat orders and positive feedback. We always aim to communicate clearly and professionally and to provide solutions where possible within reasonable and factual boundaries.

Rated 5 out of 5 stars

Best service

First very good service, always getting the packages in time, when it is supposed to be that's very good in my opinion. Secondly fair prices, haven't found a better prices in other sites. Thirdly good customer support always getting the answer when asked.

November 19, 2025
Unprompted review

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