cinch - Corby Warehouse Reviews 

Very good professional service would use again

Davina was lovely. Easy to talk to made the process a lot easier

Quick reeponse to queries, friendly staff and dilivery driver. Kept up. Regular updates throughout the process were really useful.

Outstanding service.
So unbelievably hassle free i can speak them up enough.
From the limited simple easy to understand instructions, right up to the driver who deliverd my car to my doorstep.
Not a single hiccup not 1 thing I would change about the whole company.
5* seems to low of a rating 🤣
Thank.you all involved.

Can’t fault the service even though I am returning the car under the 14 day money back scheme, the car arrived with several faults mainly electrical which I thought would have already been sorted prior to delivery,but the car had many cosmetic issues which considering the mileage were just too many for me,but like I said there is no issues with the whole process.

Was in and out with my new car in a matter of minutes. Friendly and helpful staff, willing to show everything about the car. Gave useful information and were a delight to deal with. Would use them again if needed

It was an easy experience working with Cinch to buy my car and sort out extra cover and protection. Delivery of the vehicle was not looking so promising but thanks massively to Tony, the delivery driver who went above and beyond to make sure my vehicle was delivered safely to me on my day of choice. Such a kind and friendly man.

So simple and easy from start to finish, Our car was and still is amazing we love it, thank you for making it a it easy

Pardeep Singh was very friendly and efficient. He Talked through everything at made it very easy.

Second time I have used Cinch. Great service, easy use web site, everything explained clear and simple. No hidden charges. Delivery service excellent. Highly recommended.

After being messed around by other large car dealerships this was so easy and quick. Really happy so far with my new car and service at the handover.

Great buy a car. Pick it up was just wrong. 1 out 10 crap.

I just wanted to say a big thank you to Sandy for all the help and support she’s given me throughout this whole situation.

It’s been a really stressful and frustrating experience, but Sandy has always been kind, patient and understanding whenever we’ve spoken. She’s taken the time to listen, kept me updated where she could and has genuinely tried to help move things forward by speaking to the relevant teams.

Even when there wasn’t an immediate answer, I always felt that Sandy cared and was doing everything she could behind the scenes. That reassurance has meant a lot during a difficult process.

Thank you, Sandy, for your professionalism, empathy and persistence. It really doesn’t go unnoticed and I genuinely appreciate everything you’ve done for me. I hope your hard work is recognised because you’ve made a difficult situation much easier to deal with.

Great customer service, but Cinch missed a few simple pre-delivery checks

I’ve had my car for a few weeks now and wanted to leave an honest review.

Everyone I dealt with—whether over the phone, via email, or in person at the Derby branch—was friendly and helpful. I opted to collect the car from Derby myself to save on delivery fees, which gave me a 150-mile drive home to get used to it. As someone who isn't accustomed to all the modern tech in newer cars, the handover advisor was brilliant at walking me through everything.

That said, Cinch advertises thorough multi-point checks, but a few basic things were missed on my Kia EV6:

Data privacy: The infotainment system was still logged into the previous owner’s account with their details saved. Shouldn’t this have been factory-reset beforehand?

Interior prep: Driving back into the sun, the inside of the windscreen was covered in a film of grime. I had to pull over to clean it so I could see properly.

Fluid levels: During the drive home, I used the screenwash for just a couple of seconds and the "low washer fluid" warning popped on. Surprised this wasn't topped up as part of their checks.

Overall, the buying process and staff were great, but Cinch needs to pay closer attention to these basic vehicle preparation details.

Courteous, efficient and professional service. Makes the difficult process of exchanging, finance and insurance as simple as possible. Thank you

Miss informed at purchase, not delivered when promised and ended up having to collect. I have reported issues will the car and still waiting over a week to get a response.

Very easy process from start to finish
Would recommend

The depot in Avonmouth was hard to find even with a sat navigation.The hand over was easy the people were very polite.I love the car in perfect showroom condition.I am very happy with Cinch.This is the second car I have bought from them and both sare brilliant.Many thanks Cinch.

Everything when tsmooth very easy no stressand My Car was delivered within the timeframe The Man that delivered My Car was really lovely and helpful. Couldn’t ask for anything more.

My experience with Cinch was completely unacceptable from start to finish.
I purchased a Ford S-Max, arranged finance, insurance and everything needed to collect the vehicle. I then set off on a 2½-hour journey to collect it. It wasn't until I was already over two hours into the journey that I received a call telling me to turn around because the vehicle could not be released due to an outstanding manufacturer safety recall that had not been completed. This should have been identified before the vehicle was advertised, sold, finance activated and customers were expected to travel.
What followed was over a month of delays while Cinch attempted to make the vehicle fit for delivery. During that time, they damaged the vehicle themselves, breaking the passenger door handle and other trim while carrying out repairs. I was then expected to wait even longer and accept a repaired vehicle that was no longer in the condition I had agreed to purchase.
To make matters worse, the vehicle was also misdescribed and did not have the advertised Sony sound system, one of the key features that influenced my decision to buy it.
Communication throughout was appalling. I constantly had to chase for updates, calls were transferred or disconnected, promised timescales came and went, and I was left with no clear information. Even after waiting over a month, the vehicle was still not delivered.
In the end, I had no option but to reject the vehicle. Black Horse upheld my complaint in full, unwound the finance agreement and refunded the transaction.
Despite this, I am still out of pocket as a result of Cinch's failures. I have incurred transaction-related fees and other costs directly arising from this failed purchase, and I am still pursuing reimbursement. A straightforward vehicle purchase turned into months of unnecessary stress, wasted time and financial loss.
Based on my experience, I have no confidence that vehicles are properly checked before being advertised for sale, and I would not recommend buying from Cinch.