Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable. Nina to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Company were very helpful and supportive and described all that we had to do to regarding insurance etc. The delivery man arrived on time and was helpful, and took our car away. The allowance of 2... See more
Company replied
Purchased a Nissan Qashqai. Earliest delivery available was 6 days later. Day before delivery got a call saying there was an issue with the water pump so car won’t be delivered. A week later I was tol... See more
Company replied
Ian Neal was approachable and very professional. Shook my hand on arrival and was very polite. Asked us numerous times if we had any questions and made sure we had peace of mind before we left.
Company replied
Company details
Written by the company
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Written by the company
Contact info
Raynesway, DE21 7WA, Derby, United Kingdom
- 0333 015 4101
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Just the right amount of service
Just the right amount of service. Friendly and helpful with out being to pushy.
Nina was really helpful and straight forward. This is the second car we have had through cinch Derby. Would definitely go back
June 14, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very efficient and helpful staff
Very efficient and helpful staff, Ian Neal was particularly helpful and got the whole pick up process done in 20 minutes
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Terrible
Purchased a Nissan Qashqai. Earliest delivery available was 6 days later. Day before delivery got a call saying there was an issue with the water pump so car won’t be delivered. A week later I was told their suppliers had sent the wrong part so had to wait. Part turned up 3 days later. Waited another 3 days only to receive a call this time saying our technicians haven’t fitted the part and don’t have an estimate to when it will be fixed! At this point I cancelled the order, it was almost at the 3 week point from purchase! Their customer service is not good enough as I had to chase for updates constantly as I was promised I would receive updatesI even sent a complaint and didn’t even get a reply! I was one of the unlucky ones but I would think twice about purchasing from Cinch if I was you!!
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
I cannot complain whatsoever about the…
I cannot complain whatsoever about the whole purchase of my new Fiat 500. I did call Cinch a couple of times with various questions and all representatives were all very helpful and informative. I have no hesitation to purchase another car via Cinch.
June 7, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Second time lucky
After the issues with the first car and the hassle with changing to another car it was great to have Ian Neal greet us in Derby and take the stress out of the day. Ian handled all the admin and then spent the time to ensure we were happy with the car and knew all the controls before we left their depot. Many thanks Ian, it was your quality of service that got the 5 stars. Nick
June 9, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Met with Ian neal to collect my car
Met with Ian neal to collect my car. Really friendly guy who helped with all questions and offered great advice
June 11, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Many thanks to Ian and Nina at Cinch in…
Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable.
Nina too is highly knowledgeable and very friendly and approachable.
If I could score you higher than five stars, I would.
June 10, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was approachable and very…
Ian Neal was approachable and very professional. Shook my hand on arrival and was very polite. Asked us numerous times if we had any questions and made sure we had peace of mind before we left.
June 10, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good service
Good service, very helpful staff on phone,delivery driver was excellent has well, as i am a pensioner he set up my bluetooth on the car
June 4, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really positive experience- kept up to…
Really positive experience- kept up to date with everything- car was delivered on time as stated with really good communication
June 4, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
It was a pleasure to purchase my 2nd…
It was a pleasure to purchase my 2nd car from Cinch. Simple and straight forward. Well cared for by Mia Sears. Looking forward to picking up soon.
June 9, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was very helpful
Ian Neal was very helpful. Would definitely use Cinch again!
June 9, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great service
Thankyou to the team at cinch for all the help with buying my new car! Ian neal and Sophie and the rest of the team were great! ❤️👌
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Had a brilliant interaction with Ian…
Had a brilliant interaction with Ian Neal today, he was very helpful and informative which is comforting in a situation such as this, he made the whole experience very pleasant, would highly recommend.
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
They were very helpful and I would recomend them.
The Company were very helpful and supportive and described all that we had to do to regarding insurance etc. The delivery man arrived on time and was helpful, and took our car away. The allowance of 2 weeks to use the car and if we did not like it they would take it back was such a good idea,also getting our mechanic to check it and if anything needed doing they would pay for it.
May 30, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent experience overall
Excellent experience overall, great staff and easy processes. Ian Neal was extremely helpful and made the experience completely stress free
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great car and great service
From the minute I decided that I wanted my car the customer service was fantastic. I was helped to ensure my car was reserved when my old car went wrong and could no longer be used for part-exchange.
Delivery was booked for a bank holiday Monday and it was delivered earlier in the day than expected which was fantastic.
The car is brilliant and all the service information has been sent through. I have spent the last 2 weeks ensuring I am happy with the car and other than getting used to a different vehicle it has been fantastic.
June 8, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian neal
Ian neal - Perfect customer service and very friendly would definitely recommend coming back if your looking for a smooth car transition process
June 8, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.