The experience with cinch was first class. From selecting the car, arranging the finance and ultimately the deliver of the car. Patience was definitely needed by Mia, Sam and Paige whilst I sorted ou... See more
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Buying online was very easy and straight forward. When collecting the staff were helpful and despite there being poor communication between the call centre and the branch did everything they could... See more
Purchased my first EV as well as part exchanged my ICE vehicle. Paige was lovely and very helpful, providing various options and thoroughly explaining the whole process during each step.
Company replied
Delivery was ok but came at the incorrect time as as was previously agreed. Preparation of the car was dreadfully poor, dirty outside, not detailed inside and smelt of smoke. 3 weeks into owning th... See more
Company replied
Company details
Written by the company
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Written by the company
Contact info
Raynesway, DE21 7WA, Derby, United Kingdom
- 0333 015 4101
4.3
Excellent
1K reviews
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Ian Neal was very swift and informative…
Ian Neal was very swift and informative and made me feel very comfortable
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian neal
Ian neal - top guy. Made the experience quick and easy. Highly recommend
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Simple and straightforward process
Simple and straightforward process, clearly explained.
June 22, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service and value for money
Sophie was extremely informative and never rushed me at any point. She was thoughtful throughout the whole process, and most of all very clear to understand — which I really appreciated as I’m hard of hearing. Nothing was too much bother for her, and she made everything straightforward and stress‑free. Excellent service.
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Great experience, was very simple and everyone was lovely. Only downside is, was told the car would be fully charged upon collection and it wasn’t, and it could’ve been cleaned better. I also called them to clarify something and the lady was quite rude at times, sounded like she was laughing and making me feel silly. People at the Derby store were 10/10 and couldn’t fault them. Also love my car ☺️
July 15, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very friendly
Was greeted by Ian and revived a very friendly and happy service. Hand over was very quick and easy. Would highly recommend
July 19, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy to use and a fast delivery the car…
Easy to use and a fast delivery the car arrived early.
July 18, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Was met by a very helpful lady Mia…
Was met by a very helpful lady Mia Seers who enabled me to purchase the car I was looking for . All sorted . I am very pleased and the coffee and biscuits were great too. Will certainly be making another purchase when I’m due a change. Thanks
July 18, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Amazing
Amazing
Simple, quick and a company that their slogan is true to their word ( less faff) 2nd car off them now , brilliant
July 18, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Hand over
Ian Neal handed me the car and he was efficient and helpful.
July 18, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy to deal with and gave a…
Really easy to deal with and gave a good price on my trade in also
July 17, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Despite the slogan
Despite the slogan, It’s was actually pretty much faff getting our car
Been easier get it from a main dealer .
July 17, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Was just a really good experience
Was just a really good experience, i would recomend CINCH to anyone i know looking for a car, really excellent !
July 16, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Key - Pardeep was excellent in the car…
Pardeep was excellent in the car handover. Thank you cinch
July 16, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Nearly a good experience
Everything was ok - disappointed by scratches on the tail gate bumper top that weren’t highlighted in any pictures or descriptions. When I called cinch just said wear and tear - I don’t agree and should be clear
July 16, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very quick and helpful staff wether it…
Very quick and helpful staff wether it was by phone, email or the delivery driver. Only thing I'd of preferred to be made aware of was that the car only came with 2 floor mats and what weather type of tyres came on the car. So maybe add those details into the description. Other than that the car was exactly as described and I couldn't be happier with how fast and reliable Cinch turned out to be.
July 11, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very easy to conduct business with good…
Very easy to conduct business with good part exchange offer. Very pleased with the delivery service and standard of the car - very clean. Only gripe is that 'in transit' is painted in small letters on the drivers side window and I have not yet been able to remove it. Otherwise great organisation and I would use them again.
July 16, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Staff were ill equipped with…
Staff were ill equipped with information. They did not know what mechanical checks had been done on the vehicle. The car was visibly short of screen wash and one tyre felt low. The staff hid behind the fact they 'were the lowest on the totem pole' and were not given the information - nor did they seek it out - just told me to call customer services. They did not know what should be in the rear compartment - in fact were ill prepared for any questions.
July 16, 2026
Reply from cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
I received a golden service from the…
I received a golden service from the team at Corby, spoke to the manager the first time and he was friendly.
Second time I went there, Ian Neal was brilliant and this was when I went there for collection.
July 11, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Discrepancy with description.
There was a Discrepancy with milage on front page and photo of service history.
Milage on front page is 12,353. On photo number 21/55 shows service on 29.04.2026 as 17,648.
Hyundai Kona GM22 AXV.
This was not fully explained.
It was too easy for Cinch to claim what the price of the car was.
June 9, 2026
Reply from cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
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