cinch - Derby Superstore Reviews 

Great experience - can’t fault any of the process. The staff are very friendly and helpful - not at all pushy. Really pleased with my new car.

Absolutely brilliant service, car delivered with no issues , took my car away as part exchange with zero hassle , Delivery guy was a really good bloke , forgot his name unfortunately but all round good experience

George and Daniel were so helpful in the whole process. George ensured that I was fully aware of my options and talked me through EVERYTHING and answered every question I had.

Daniel, the handover specialist, was thorough in his handover and also answered every little question I had. All in all a fantastic experience thank you so much!

I purchased a vehicle from Cinch in March 2026. Within days of delivery it developed a significant fault with the Diesel Particulate Filter. The car has spent the majority of the time since purchase sitting in a garage rather than on my driveway.

The DPF fault alone took almost a month to fix. Once returned, further issues emerged I didn't even take the car home, leading to another round of delays — and then over a month simply to get the vehicle back into the workshop for a second look. At the time of writing, the repair is still not complete and no confirmed fix date has been provided in writing.
What this process exposed are some serious structural problems with how Cinch operates. Cinch do not appear to communicate directly with their appointed garages. Rather than taking ownership, each side points to the other. No single advisor takes responsibility for your case, so every contact means repeating yourself.

Perhaps most remarkably for a company selling cars, customer service operates Monday to Friday, 9 to 5 only. If something goes wrong with your vehicle at the weekend — as it might, given cars don't keep office hours — you are on your own.

Throughout this entire period I have been reliant on a hire car, which Cinch disputed liability for beyond one week — despite the vehicle being unavailable for the vast majority of my ownership.

I have now formally rejected the vehicle under the Consumer Rights Act 2015 and raised a Section 75 dispute with my credit card provider. This is not where any customer should end up.

Before purchasing through Cinch, I would strongly encourage you to think carefully about one question: what does your experience look like if something goes wrong with the car, or you need to use the warranty? In my case, the answer has been exhausting, drawn out, and deeply disappointing. Their slogan is "cars without the faff." In my experience, it has been nothing but.

Great service from the Cinch team in particular Sam Lewis and George Mitchell. Easy process to buy my car. Will definitely use Cinch again!

Have sold me a car that’s done 50k miles, had it 25 days(just beyond the give back clause) and the power to the accelerator has gone.

Currently at day 3 without a car, no courtesy car offered and they have not followed up with the garage they promised me who would contact me, the garage whom I have spoke to myself have confirmed they replied to cinch 1 hour after the cinch request declining it due to having no availability, yet still no offer for courtesy car, happy to let me pay for the car still all while I will have to take time of work and not be paid due to their standard of care.

Edit:- embarrassing generic response from the company.

Very easy process and Haris was very friendly and kept me informed when he was on his way and provided an ETA. Thanks Cinch!

Excellent service and customer service all the way from buying to receiving my car .

I purchased a vehicle from Cinch. Sophie handled the sale. Her professionalism was the primary reason for the purchase. She answered all questions and guided the process effectively.
The dealership altered the delivery schedule from the morning to the afternoon. They communicated this change immediately. The vehicle arrived in the condition described by the advertisement.
The price was higher than market average, and the vehicle lacked a 12-month warranty. However, the company fulfilled every verbal agreement. The vehicle performs correctly. Sophie provides excellent representation for this company. I recommend using Cinch for vehicle purchases.

The company makes you feel comfortable and confident, no pressure at all but very helpful. The salesman I dealt with was Ian Neal, very professional and considerate.

Car is in great condition, service was due but was arranged by cinch to be done in a local garage. Delivery was great but they did drive it to me instead of it being in the back of a van meaning the mileage went up.

First time coming to cinch and have had a lovely experience this morning with Ian Neal who has been very helpful. Very kind and thoughtful. Would highly recommend coming here.

What a positive profesional expirince. Thank you George

Excellent all round service ,
Will use again for sure .

Easy to purchase and buy car.
Helpfully shown around the car albeit not in much detail.

I was told they weren’t expecting me so car had not been charged, it had been cleaned but clearly it had been rushed, apart from that I am very pleased with the car

I was extremely well looked after by both Ian Neal and Nina throughout the entire process from visiting with so many questions, to trading in my car and collecting the new one. The ease of using the website, the user-friendly experience, and especially the great sense of humour and excellent customer service truly make all the difference. Because of that, my experience with Cinch has been one of the best I’ve had. It is always my first choice whenever I think about changing cars or recommending a company to a friend.

Excellent assistance and communication at all times. Returned first car within 14 days . . . no obstacles or dispute. Second vehicle delivered two days later and helpful advice to negotiate the financial transactions.