cinch - Derby Superstore Reviews 

I've been on the lookout for an EV and there were a couple that I liked here, my ICE car had broken down the week before and I was passing by on Monday 22nd June 26 so nipped in about 4.30pm.
1st impression was good, mentioned I was interested in a car at reception, whom asked me to wait for a sales person, waited 5-10 mins.
The Merc eqa was bought around and I had a look around, there was also a cupra born parked close by which I'd also had an eye so looked around that as well.
I then asked to take the Merc on a test drive and the sales person asked me if I was going to buy today!

Take into consideration, I've never had an EV, never taken one on a test drive and he wants to know if I'm ready to buy that day.
The car was only £15k, I'm over 50 have my own house and I'd already told him I had the money to pay outright, it's not like I'm asking to take out a Ferrari, and he told me to come back when I'm ready to buy that day.

Needless to say, I've not been back.
I bought a cupra born from a garage in Hinckley (for £2700 less than theirs and a year newer, but with more miles).
Honestly, I don't know what this awful salesman was thinking, had he asked I would've told him I bought my last 2 cars on the day I saw them (3 now with the cupra), however I regretted my current Audi a1, as such in my head I'd want to think about it over night.

Do not use this company
They will sell you an unroadworthy vehicle and stall you as long as possible so you're out of warranty.
Communication is rubbish,
Workmanship is shoddy
And they don't care.
Even a main dealership was astonished that the car had been sold in this condition.
As for a refund GOOD LUCK they will keep hanging you on then refuse.
Avoid at all costs

Very fast informative and easy to use site so much so my daughter has just bought from them !

all worked very well. Great Service

The car arrived with quite a lot of damage. There was a chip in one of the doors, some of the top coat on the paint was peeling off and there was a chip on the windscreen. All of which I’ll need to pay to get fixed as they have refused to fix the issues for me. However, the delivery driver said cinch would be likely to fix all these issues for me.

Customer service was great and friendly and widely like there was a lot of trust between both parties, the purchase was straightforward and website was easy to use and look at. Had a successful purchase, still going through the test drive stage that is offered of 14 days to decide but all seems up board and exactly as described. Only downfall, that has been found by myself as buyer and also communicated from family and other social networks was the way the car was presented, it was not very clean on hand over and required a professional valet on our end but overall I would say this was an awful experience because of this as we have just got on and done it. I was pleased to have a friendly member of staff who delivered the car and made me feel at ease doing a part exchange as well as good communication on delivery and part exchange day keeping me informed in enough time of their arrival. Still happy to do business with cinch so far, thankyou to the team I have dealt with and I will consider you with my experience when talking to others and would recommend you. A fair price offered at part exchange with no back lash or excessive hassle after sale/exchange that I have experienced at present and was able to do it on a weekend which was convenient.

Picked up my new car at Cinch Derby today. Flawless experience. Ian Neal was super courteous and welcoming, he had answers for all my questions. Very happy with the car and service

Ian Neal just did our handover and it was such a pleasant experience. He’s a real asset to the Cinch team at Derby

We were given an hours notice that our car was no longer ready to collect. Costumer service were a massive let down but luckily Ian Neal helped us out in store. He did everything he could to move things along whilst being professional and honest.

Really knowledgeable, helpful. Brilliant experience, thanks!

Very straight forward until pick up. Left standing at the desk for 10 minutes in the Derby store. Then a further 1.5 hours until I actually got the keys. Only one person (Dave) doing the handover. He was great. So many other people could have supported him, even the girl at the desk who looked like she was colouring in.

Very straightforward and painless process from ordering a car to accepting delivery
Part exchanged my old car with no hassle or issues. Staff were very helpful throughout the process

I feel that all communications with your company were excellent, clear and concise. I was very happy with your personnel when my car was delivered, most helpful.

Ian neal was very good and explained everything that we needed to no

very happy with our experience “IAN NEAL” was very professional and helpful very pleased with the outcome

Car was ready very easy turnover, didnt take long

Vehicle had cosmetic issues which were only discovered after 10 days delivery date and only On close inspection!! This consisted of scratches on passenger door. Cinch did not want to know despite photographs being provided. Poor inspection process and customer service - beware!!

Ian Neal was incredibly helpful in getting my new car on the road asap

The driver was really nice but sadly that was the end of my experience.

The car was filthy and the interior was stained. A thick layer of tacky residue covered the car, with dust and grime caked in. The spare key didn’t work and there was no service history as advertised.
Clutch is not right and potentially on its way out. Car was meant to be transported from derby to Corby and it wasn’t so racked up miles before I received it.

Very good and polite Ian Neal was excellent in the handover process 👍