The Cinema Society Club Reviews 

283
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that buying tickets through the platform offers substantial savings and makes frequent family cinema trips much more affordable and fun. People really appreciate the straightforward process of obtaining vouchers and enjoying wonderful discounts on major movie releases across various locations. Some reviewers were not happy with occasional pricing discrepancies where extra admin fees or hidden third-party costs unexpectedly made tickets more expensive than purchasing directly. Some people also mentioned experiencing frustrating difficulties when trying to get voucher codes to work properly on external cinema websites during booking.

What people talk about most

Price

Clients share positive opinions on price, noting that the platform offers significant savings and makes... See more

Discount

Users describe positive interactions with discount, noting that it is very easy to get tickets at a much... See more

Value for money

Customers consistently report satisfaction regarding value for money, highlighting fantastic discounts that... See more

User experience

People report positive experiences with user experience, highlighting that the platform is easy to use and... See more

Website

Consumers find website experiences to be mixed, with many praising the platform as clear, straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book for my nearest cinema. Usually good savings to be had on ticket prices. Occasionally it's not got savings for a big release or IMAX etc. However we usually save a few quid per person each... See more

Company replied

Rated 5 out of 5 stars

Tickets were less than half the price of the cinema price. For a Saturday too which normally most places don’t do. Got recliners as no ‘normal’ seats in that particular showing which would normally co... See more

Company replied

Rated 5 out of 5 stars

It is so simple to get the ticket for the cinema and any food or drink package - pay through the Cinema Society. Soon after a voucher no is sent that you just put in when ordering your tickets from yo... See more

Company replied

Rated 5 out of 5 stars

I have utilised the discounts available through The Cinema Society Club for several years. All my experiences have been positive. No negative transactions. The website is easy to navigate and there ar... See more

Company replied


Company details

  1. Movie Theater
  2. Warehouse store

Written by the company

Discounted cinema tickets for our client's employees. The Cinema Society is not available to the general public.  Please email us for details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(283)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great site and easy to navigate.

Great site and easy to navigate.
Excellent savings on cinema tickets.

May 4, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for taking time to leave a review! We're glad that you're finding the service easy to use and are taking advantage of our cinema savings.

Rated 5 out of 5 stars

Saving money is always good

Saving money is always good and this club allowed me to save a great deal!
It was easy to use and I will use it everytime I go to the cinema. The sales assistant knew about the club so there were no surprises with getting the discounted rate.

May 7, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for taking the time to leave a lovely review, Liliana! We're glad to have you on board and hope you continue to take advantage of our savings.

Rated 5 out of 5 stars

Easy to save money

I've consistently managed to easily save money on Vue VIP seats

June 7, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We really appreciate your great review, Farhad. Excellent choice of seating - even better at a discount! Thank you for using our service, and we hope you continue to make the most of it in the future.

Rated 5 out of 5 stars

4th year running

On my 4th year now of an annual Odeon tickets plus one for my wife. The savings are massive. So easy to buy and get your ticket which is in my Google wallet as soon as I pick a film. Outstanding value and great service.

June 15, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for your fantastic review, Scott. We're so pleased that you and your wife are enjoying the savings our service provides. With so many great films still to be released this year, there's never been a better time to benefit.

Rated 2 out of 5 stars

What a waste of time

What a waste of time. I purchased via my Lidl plus perk and created an account.
Purchased an adult ticket £6.63.
Then went to “the light” cinema booking. Premium seats £10.99. Enter code, price reduced to £4. So doing the maths, I’ve saved 0.36p. I wish I hadn’t bothered and used my blue light card and got the ticket for £9.99.

June 7, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi C W, as you've purchased a premium seating offering there is always going to be an upgrade fee with the cinemas themselves. Our savings can work well on standard seating, and there can be an even greater saving during off-peak times. We hope you can reconsider and try us out again in the future. Many thanks.

Rated 5 out of 5 stars

A really great company helping to keep…

A really great company helping to keep cinemas alive. I found them very helpful and they offer some fantastic deals in ticket pricing across all major cinema chains. I am proud to be a member and will continue my active love of the cinema experience through them, as the vouchers & money off tickets really helps.

June 4, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you so much for your fantastic review, Charlie! We're delighted to have you with us and are pleased to hear you're making the most of the savings available. Your support means a great deal, and by sharing your experience, you're helping others discover us too. Thanks once again.

Rated 5 out of 5 stars

I had an issue with my code not working…

I had an issue with my code not working at VUE as the film I was booking was a special screening.I emailed customer service, they replied within 30 minutes, and after establishing what happened they have been so nice and refunded the money I paid. The refund reached my account next day. I purchased a code to Savoy as well, it worked perfectly fine . It is a shame they don’t have Cineworld on their list :( I would recommend Cinema Society Club, their customer service is excellent 🙂

June 1, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for your fantastic review, Timea! We're delighted that we were able to resolve this quickly for you and that you're enjoying the service.

Regarding the cinema selection, the available cinema venues can vary depending on the scheme through which you receive the benefit. In your case, unfortunately Cineworld is not available, but may be an option on other schemes. Thank you again for your feedback and support.

Rated 5 out of 5 stars

Great little club

Great little club , superb customer service , cheapest seats around , massive coverage 👍

May 28, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for taking the time out of your day to leave us a fabulous review, Peter! We hope to see you continue to benefit from all the greatness cinema has to offer, with a little help from ourselves.

Rated 5 out of 5 stars

Love using the cinema society

Love using the cinema society - great discounts! Also wherever I’ve needed help someone has come back to me straight away and matters have been resolved urgently! Thank you 😊

May 20, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

We appreciate your glowing review, Chelsea! We're glad to hear that you're enjoying the platform and our service. We hope you continue to take advantage of our discounts, especially with some exciting summer releases just around the corner!

Rated 5 out of 5 stars

Excellent customer service team

Excellent customer service team

May 17, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for taking the time to leave a review, Kainat! We hope that you're enjoying the cinema savings and continue to enjoy them in the weeks and months ahead.

Rated 5 out of 5 stars

Fast and friendly customer service

Fast and friendly customer service who helped me to correct my mistake 🙏

May 3, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for your kind words, Maxine! We're glad we were able to sort this for you quickly. We look forward to helping you save on all your future cinema trips.

Rated 5 out of 5 stars

Seamless booking for Vue cinemas

Seamless booking for Vue cinemas, vouchers arrived into my inbox within a few minutes, applied code at vue checkout. Flawless experience, great savings.

April 24, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for your excellent review, Yousuf! We're really glad to hear that you're benefiting from our service, and look forward to helping you save even more as we approach blockbuster season!

Rated 5 out of 5 stars

Because THE human touch can beat ANY AI in Customer Service

Having lived and worked in France, the UK even the USA in the Hospitality Industry, private Service, Commerce, Retail, the CAB, Mentoring, Commerce and much more, I am in awe of their Customer Service.

We had to have some tickets replaced because of a small unforeseen health hiccup with my wife and they did!

Yes, human customer service when usually going the extra mile does beat ANY AI!

Thanks

Mr Pascal Gillon
Founder
Gillonium.org

April 21, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Thank you for your kind words, Pascal. We’ve shared your feedback with our customer service team - they’ll be delighted to hear it. We’re so pleased to have you as part of The Cinema Society and look forward to helping you save on all the exciting releases ahead.

Rated 1 out of 5 stars

Scam!

Scam!! - doesnt work - just states code already locked in with no tickets issued

March 29, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Dave, this doesn't sound right at all and we're sorry to hear you are having issues. If you haven't done so already, please pop us an email to cinemasocietyclub@wearespark.com

We'll get to the bottom of this. Many thanks.

Rated 5 out of 5 stars

Customer service was truly excellent…

Customer service was truly excellent when I had an issue to resolve. Very prompt. Keep up the great work.

March 23, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Many thanks for taking the time to leave a fantastic review, Kevin! We're glad to hear you had a great experience. We hope you continue to benefit from the service throughout this blockbuster year of cinema.

Rated 1 out of 5 stars

Scan, not saving money but paying more instead

I purchased vouchers for me and my daughter to go to the cinema today, Mother’s Day. I didn’t check previously as in their website it states you are saving money through their vouchers and silly me just went with it. But what’s my surprise when I went to the Odeon site to purchase the tickets and I realised it would have beed cheaper to buy the tickets without the vouchers, just straight from their site. An adult and child ticket on odeon website is £18 but I paid £22.98 instead by using the vouchers. Totally misleading service and very disappointing. Feel totally scammed

March 15, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Maria, thank you for your message. We've been in touch with you via email and as stated, you're covered by our Price Guarantee. So we've refunded the difference, plus 10% so that you are still making a saving. If you have any further questions, please do reach out to us via the existing email chain. Many thanks.

Rated 1 out of 5 stars

Paying £5 more to use a…

Paying £5 more to use a savings voucher rather than going to cinema directly for 2 people after booking fee. I would argue that's a scam and not a saving. Won't be using again.

If this happens to anyone else take a look at the cinemas societies price guarantee but don't expect it to be better than if you book direct or use another method to find a voucher

March 8, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Tom, the booking fee is what the cinema charges you when making any online booking on their website (with or without a discount). If you wish to avoid paying the booking fee, it is advised to go straight to the box office at your chosen cinema. If you have any questions at all, please feel free to email us directly at cinemasocietyclub@wearespark.com

Many thanks.

Rated 5 out of 5 stars

Initially the worthwhile reduction in…

Initially the worthwhile reduction in cost to watching a film at Odeon. Then the easy and quick response I needed for a query - wouldn't hesitate to recommend joining this Society - I shall look forward to going more often now to watch a film. Its not often you get an opportunity such as this.

February 26, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Marianne, thank you taking the time to leave a fabulous review! We're really glad that our savings mean that you're able to go more often and with that - support cinema! Look out for some massive releases in the months to come...

Rated 4 out of 5 stars

Voucher didn't work, but issue resolved quickly.

I bought a voucher from The Cinema Society (TCS), but it didn’t work when I tried to use it on the cinema’s website. I contacted TCS by email on a Sunday and received a reply within two hours acknowledging the issue and asking for some time to investigate. Around four hours later, the problem was fully resolved. I was also offered a refund, which I declined. Overall, the issue was handled quickly and professionally.

February 15, 2026
Unprompted review
The Cinema Society Club logo

Reply from The Cinema Society Club

Hi Ben, thank you for your review. We’re sorry the voucher didn’t work initially, but we’re glad we could resolve the issue quickly for you. We really appreciate your patience when the unexpected happens (which is rare!), and hope you continue to enjoy saving at the cinema with us.

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