CIRCLER Reviews 

The personalisation makes it really easy to find secondhand pieces, just wouldn't have the time to purchase vintage without this amazing marketplace.

Didn’t like the inflexibility and not being able to cancel orders/forced to set an order. Had to contact CS to delete my account to avoid and unwanted box being charged for styling and sent out.
Idea is great. Stuff I received just ‘ok’. Got 2 boxes and kept one thing from each box. Annoyed to receive a plain black skirt in each box. Didn’t feel like the clothes had been picked for my colouring/body size and age. Sent enormous tops which were far too big (plain white t shirt and a plain white shirt - boring).
Disappointed with the lack of styling and attention to detail paid to my profile. My personalised shop also showing sizes 2-3 sizes too big for me along with clothes totally inappropriate for my age/coloruing/body shape/size. Not very impressed really.
Took for improvement: the stylist suggestions should come with more details, suggestions for outfits and photos rather than just a couple of sentences printed on an A4 sheet. A preview and change to decline awful picks would be better too.
All in all a disappointment. Will stick to the personal styling at John Lewis in future.

Love the clothes I found on circle of style. There are many unique pieces the site is super intuitive and easy to shop and I always get complimented on my circle pieces of clothing. It makes me feel great.

I absolutely LOVE this service. As a styling client I get style boxes sent to my door, containing 5 vintage or pre loved items that my stylist thinks I will love. Pieces are normally second-hand designer or high-end brands and still in great condition. The stylist takes everything into account - from my measurements and answers in my personal style quiz, to what I have put on my Pinterest board recently! It’s so clever.
My latest box had a really great mix of things that I need for my upcoming holiday in Sicily (I told them about it so they took that into account in my box!)! It also included some wildcard pieces -things that I would never normally choose for myself but which my stylist things will really suit me. I really love getting these as it encourages me to try different things, and generally just fun to dress up in!
Overall a great company if you want to shop second had but dont Know where to find great quality pieces. The customer service is great and super friendly and I always look forward to my boxes arriving in the post! Xx

CoS is one of the best things I have discovered. I have received some amazing clothes, the stylists are brilliant and clearly know their stuff! I have received items that I would never have even tried on if I saw them on a hanger in a shop but look great once they're on. It has given me a new confidence in the outfits I wear and it's great that they're second hand pieces so you know you're doing your bit for the planet. The stylists clearly know what they're doing and the team is really friendly. If I have any queries or comments someone comes back to me straight away and are always happy to help. I cannot recommend this styling service enough, definitely give it a go!

Receiving my box is such a highlight , I’m always excited to see what has been chosen for me , it’s so personal and the fit of the garments is so good as they personalise it to my measurements. I don’t have time to shop around so this service is excellent .

I really love receiving my box from Circle of Style - my questionnaire in combination with a great stylist means I get unique items suited specifically to me. I don't always keep everything - the beauty of the try on at home is that you can see what works with the rest of your wardrobe, and create a beautiful, complementary wardrobe in a sustainable way.

I’ve been using Circle of Style for a little over a year now, after a friend told me about them, and I’m just so so impressed. I’m on a 3 month sub, so I’ve been getting pieces every season so far and have to say that I’ve either really liked or absolutely loved the clothes my stylist have chosen and sent me! I’ve been blown away by a few that were exactly what I was searching for myself and never found/was able to afford, and ones that I truly never expected that have become firm favourites. That’s what I love about this service, they really know what they’re doing with finding designer and vintage gems for me that I can’t! Thank you so much!!

Super easy to use service for secondhand. I was away when my box was due but I contacted customer service, and Lily was super helpful. Loved my first box, cant wait to order more

Shocking beware! went onto the site from a link and registered, to look around and see what it was about, I half answered a questionnaire and was charged £9.99, i must have missed something as I didn’t realise it was a subscription or immediate charge- I immediately requested a cancellation this was all late on a Friday evening 7-7.30pm. Late Monday I was advised the account was cancelled and I emailed to ask when I’d expect a refund and was told I wouldn’t get one as a stylist had already worked on my order. I’m confused as to when they could have started working on my order between the time I’d registered and cancelled approx 10mins on a Friday night!
Update
As mentioned having cancelled as soon as registering im surprised that you still went ahead and started an order.
Feedback from customers should be seen as a positive to make improvements, if it’s unclear for one person then it could happen again. I have raised a dispute for an unauthorised charge because as mentioned it was unclear that it was a subscription.
Thanks

Update - recieved an email from trustpilot advising me that this company have waited 3 weeks and then tried to have my review removed, trying to claim it wasn't based on a genuine experience, have replied with required proof & review is still here. Think we now know why most of your reviews are positive though and is just another example of the poor customer service and underhand business practices employed here.

If the breakdown below is what you think I've said then no you haven't understood what I'm trying to say at all.

I've only had one box from this company which in their defence was a pretty good box all in all. I'm not sure what stylist would think it appropriate to mix size 14 & size 22 items in the same box but I put this down to first box settling in. I do a lot of these boxes & spend a fortune so I get the whole learning your customer curve. I dutifully sent my items back & that's where the issues started. This company started trying to take money before my items had been returned. I queried this as no where on my account details does it show the returns have been processed or a reduction in the balance, something which the awful customer service advisor has still not adequately explained. She has however descended into rude patronising attempts at mild intimidation. Customer service clearly isn't her strong point. It's a shame as the idea is a good one but there are so many similar boxes with far better service that I'd recommend avoiding this company & spending your hard earned pennies elsewhere, this is what I'll be doing from now on

Edit to reply to circle of style ;

I have never had any issue with the products received, as a matter of fact I was pretty impressed for a first box, my issue is and always has been, with the way I was treated when I requested you clarify certain details. I have sent you screen shots of what I can see when I log into my account and instead of acknowledging these and offering help to show me where to look you accused me of theft! I have never once received any email from stripe & the first email I recieved from yourselves stating an amount was yesterday. Rather than deal with this privately & professionally you have choosen to have this discussion on the review site whilst sending threatening messages on an invoice you emailed me. I was looking forward to continuing my subscription as the products were good, now I'm wishing I'd never heard of you. This has been one of the most distressing experiences of an online subscription service I have ever had.

For those who are wondering, I recieved my box last Thursday, this is how quickly this company has escalated a reasonable request that they explain the payment process and amount & where to find it on their site to threats of court action and legal costs... less than 7 days!! Buyers beware.

I will not be replying to the latest email you have just sent me and am now resorting to publicly requesting you stop sending them. I'm happy you've recieved countless emails of support in response to this review & also look forward to karma doing its thing. I fail to understand why you thought it was necessary to email me to tell me though, again a very unprofessional response from yourselves. Good luck for the future, I feel you will need it more than myself as I am actually a very happy person contrary to your childish wishes I find some. 😂

this is the email I received on Monday the 6th March regarding insufficient payment,

Dear Moira,

Thanks for being part of the Circle of Style.

We hope you're enjoying the pieces from your last box, as much as we did styling you.

Unfortunately we tried to take payment, and there are insufficient funds in your account.

Could you resolve this urgently? Simply log into your account, and click Manage Payment to update your payment details.

If you could do this today, that would be great.

Best
Lily

--
Where does it state the amount you have tried to take as you have stated it did? I can't find it, the total owing on my account shows a balance owing of £198 , unfortunately I cannot post a screen shot of this. To date I have received no notification from stripe. Not once have I refused to pay, I advised I would pay once my query had been answered satisfactorily or the 7-day returns deadline was up which would be Thursday 9th March, which I have done, without the need for the threatening memo you attached to your invoice. Your behaviour as a small company is beyond reprehensible & you should be ashamed, however judging by other reviews this is standard practice for you.

Circle of Style might be my favourite company - brilliant service, fabulous clothes at great prices and helps me do good for the Planet by not buying new or fast fashion. The team can't do enough to help keep me stylish. My Circle of Style box days are a treat every time. I keep recommending to anyone who'll listen.

What a great concept and amazing experience. Been using the Circle of Style for over a year now, and love it. It keeps getting better as your stylist understands what you like and don't like more. I love it. Can't wait for my next box! And I want to organise a wardrobe detox too please. I've sold to the Circle before too - they make it very easy. Vittoria is a joy to deal with.

I have received my box unfortunately due to personal circumstances and a lengthy hospital stay, I haven't opened it yet. Circle of style have been incredibly helpful and accomodating with this and the return window. Adore this company ❤️ xxx

Love the concept and wanted to support this circular economy idea. Had a few small business teething problems and CoS have completely won me around with their desire to make things right and openness to the feedback. Am on my 3rd box and its getting better and better. Great stylist ideas that I would not have considered on my own. Recommend this to anyone wanting more conscious/sustainable access to great pieces with the thinking and sourcing done for you. All the team are lovely too. Thank you CoS!

I've received two boxes from Circle of Style so far - and getting them felt like a real treat to myself; like a birthday without the downside of growing older! I signed up partly because I rate the concept of recycling 'cool clobber', but mostly for selfish reasons: style-wise I channel 'bag lady', so loved the idea of some glamorous stylist sorting me out! I've not been disappointed: the clothes they've sent me are great quality, and fizz with vintage cool. Faves so far are a tailored dress (which I'd have NEVER picked out for myself, but love) and a shirt with ruffles that I wear under a jumper to make my boobs look bigger.

Please be wary of subscribing to this company. Initially all was good but the one time I couldn’t get my box returned to them within the 7 days, I was charged for the full amount. If you send it back anyway, you’ll be expected to collect it from Nottingham. They appeared only interested in getting my money and were rude, condescending and their customer service was terrible. It was very upsetting to be charged £385 for a box of stuff I didn’t want, my fault I realise but they didn’t care. The clothes I received were mixed, some nice & good value, some not, maybe would have been better had I been paying celebrity money for my box. Protecting the planet might be their style but kindness definitely isn’t.

Regarding the response from circle of style. Your flippant remark - you can see I’ve had a few boxes from you -made me smile, is a few boxes not enough to gain any customer care? The Items were returned within 14 days, I emailed you to apologise for the late return and you were definitely not accommodating. You charged me £385 & held onto the returned items for 6 weeks until I complained. You wouldn’t refund my money & told me you were doing me a favour by sending the items out to me again, as normally you make people who return items late, collect them from Nottingham. Lily who emailed me was rude, patronising & tried to intimidate me and would benefit from a lot customer care training. You did not offer me store credit. I do wonder where these 5 star reviews are coming from.

Edit -response to circle of style.

Oh dear, why have you completely changed your initial response from last year 3 times, changing it to a completely different story each time. I really think you must have the wrong person because otherwise, why are you continuously lying about what happened?

My return was not over 28 days, it was under 14 days late. I too have my Royal Mail proof of postings from last year and screen shots. My emails were definitely not abusive, I would never be rude to staff and this is all a complete lie on your part. Abusive emails are not my style and I still have all the emails that I sent to you and all the emails that Lily sent to me. They were not passed to management either as only Lily ever responded to my emails.

You did not offer me store credit, why would you? You returned my parcel.

At the time, is was difficult for me to waste £330 (I was buying 1 item) on items of clothing that I didn’t like, however I’ve moved on from that. I realise there is much worse happening in the world. I just want any customers to be aware of the type of people you are and the poor customer service.

You know you are wrong and you keep trying to make me look like a bad person by lying and making slanderous comments.

Your condescending, untruthful, and arrogant response here displays your anger, rudeness and poor customer service and proves that what I am trying to say about this company is correct. Putting a heart at the end of a sentence, will not fool anyone.

Circle of Style is definitely filling a gap in the market and I couldn't love the concept more! Not only you'll find amazing vintage and second-hand pieces that are time consuming and hard to source, but you'll get to experience a true personal styling service, with sustainability being at the core of their values.

I have been using COS since it launched and it's one of the best fashion boxes out there. I love getting pre-loved, handpicked fashion tailored to my size & preference. Sometimes they send me a wild card piece that just makes my wardrobe sing! If your time poor but love thrifting then this is the box for you. Also very helpful and polite. Can't wait for my next box to arrive!

Brilliant service. I love receiving my box every month - I can tell it’s been hand picked according to my taste and feedback, and the items provided are amazing quality.