Circle Storage  Reviews 

35
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

People are exceptionally nice and organized. Like this facility very much. Rates are fair. If a unit is purchased through Auction, the staff requests important papers or pictures be brought up so t... See more

Rated 4 out of 5 stars

The facility is nice and the one interaction I had with staff was polite and insightful, but my only issue with the place so far is any time I’ve tried to call they never answer. The machine always sa... See more

Rated 1 out of 5 stars

Since we began our partnership many manager and price changes have taken place. Each time a new manager arrives, cost goes up, and late charge dates change. Managers and their staff are rude and indi... See more

Company replied

Rated 5 out of 5 stars

Extremely Cheerful, Completely Knowledgeable, Outstandingly Helpful, Excellent Costomer Service, I Could Not Have Ask Or Found Any Better Services & Employee's I've Used A Lot Of Different Storag... See more

4.0

Great

TrustScore 4 out of 5

35 reviews

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4.0

All reviews

(35)

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Rated 1 out of 5 stars

The manager here is a LIAR

The manager here is a LIAR.
I was sent a BILL for $0.30 when I went to my unit I noticed a red lock (their lock) so I took my lock off and left. I messaged her a couple days later and asked why the red lock was on my unit she blatantly lied and for your protection cause there was no other lock on the unit. I immediately said something to her. And she got rude with me. Then I asked her if the lock was off my unit she said had to get permission to remove it. HORRIBLE service and she’s a LIAR I would not keep my belongings here

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

I’ve been using this storage for over…

I’ve been using this storage for over ten years. Service went down and then new management it went up for a few years. But this past two years it has went down again. Fees keep going up even thou you see unlease ones thru out.

January 2, 2021
Unprompted review
Circle Storage  logo

Reply from Circle Storage

Ronald,
We do appreciate your business and currently we are in the process of adjusting our on site hours and operations with new management stepping up. Please let us know if there is anything we are able to do to make your stay with us more enjoyable. Additionally we have some site improvements coming over the next few months to update the facility.

Rated 3 out of 5 stars

I really like the facility but…

I really like the facility but on multiple occasions the access door code has not worked. I have had to go to the office to alert them of this many times. There has also been 2 occasions where the access code would not work and no one was in the office or answering the phone. One of the times I had a moving truck, which I had to extend the rental because of this issue. That cost me extra money.

Its a nice facility and easy access, when it works.

December 11, 2020
Unprompted review
Circle Storage  logo

Reply from Circle Storage

Jason,
I am truly sorry for the gate access issues, we will be going through the gate system to determine why it was not operating correctly for you. Also thank you for letting us know about your experience this helps us resolve any issues that much faster!

Rated 5 out of 5 stars

Secure and Affordable

I've been storing my camper at CS for over two years now. I like that it is a secure and affordable location. I have no complaints.

December 10, 2020
Unprompted review
Rated 1 out of 5 stars

I have been unemployed due to covid

I have been unemployed due to covid. I asked was there anything I could do to prevent losing my things and the response was my stuff is going to auction if I don’t pay $418. I’ve been a customer so long! I can’t believe I ask for help and there is nothing that can be done.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Easy + Friendly

Circle storage is easy to work with and has an extremely friendly staff who is there to answer questions and help you if needed. The storage space itself is secure and clean!

December 7, 2020
Unprompted review
Rated 3 out of 5 stars

This sales tax issue is irritating

This sales tax issue is irritating. When I paid for Nov in late Oct, the screen read amt due $0. Then, the letter saying sales tax went up for Nov. In my opinion, since I paid it in Oct, I should not have owed the $ .70 at all. Then for Dec, I paid in Nov, and again it read amt due $0. Again, I got al another late letter. You had a whole month to repair your webpage. This is not professional.

December 4, 2020
Unprompted review

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