People are exceptionally nice and organized. Like this facility very much. Rates are fair. If a unit is purchased through Auction, the staff requests important papers or pictures be brought up so t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The facility is nice and the one interaction I had with staff was polite and insightful, but my only issue with the place so far is any time I’ve tried to call they never answer. The machine always sa... See more
Since we began our partnership many manager and price changes have taken place. Each time a new manager arrives, cost goes up, and late charge dates change. Managers and their staff are rude and indi... See more
Company replied
Extremely Cheerful, Completely Knowledgeable, Outstandingly Helpful, Excellent Costomer Service, I Could Not Have Ask Or Found Any Better Services & Employee's I've Used A Lot Of Different Storag... See more
Company details
Contact info
4.0
Great
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I know when I need anything
I know when I need anything, CIRCLE STORAGE has been there for all my storage needs. Thank you
November 29, 2020
Unprompted review
I've used circle storage in Colerain…
I've used circle storage in Colerain township for years and have always had great service by them. The storage units are kept clean and bug free. The lot is always clean.
November 28, 2020
Unprompted review
Wish it was 24 hour access.
November 20, 2020
Unprompted review
Great service!
November 16, 2020
Unprompted review
poor, poor service and treatment
Since we began our partnership many manager and price changes have taken place. Each time a new manager arrives, cost goes up, and late charge dates change. Managers and their staff are rude and indifferent to the voice of need or question of the buyer. Terrible customer service or concern. They don’t even pretend to care. There is an aire if superiority and control. Cannot wait to move to another facility, even at a higher rate
November 12, 2020
Unprompted review
Reply from Circle Storage
Debbie,
I truly am sorry for the issues you've had recently, I did call and leave you a voicemail so we can go over some of your concerns. Also, Hamilton county did just raise the tax rate from 7.0% to 7.8% which would have increase your rent moving forward. We did send an email to all of our tenants explaining this. If you have any other concerns please reach out to me. Our late fee charge date has also not change recently for our Colerain location it has always been the 10th of the month.
Thank you
Great Customer Service
I received great customer service from the property manager. He was efficient, friendly and courteous to me. I enjoyed speaking with him.
November 11, 2020
Unprompted review
BEST EXPERIENCE EVER IN STORAGE
Extremely Cheerful,
Completely Knowledgeable,
Outstandingly Helpful,
Excellent Costomer Service,
I Could Not Have Ask Or Found Any Better Services & Employee's
I've Used A Lot Of Different Storage Facilitys Over The Years & Nobody Compares To This One
November 9, 2020
Unprompted review
Very customer friendly works with my…
Very customer friendly works with my needs
November 9, 2020
Unprompted review
The people a Circle Storage are great!
The people a Circle Storage are great!
I've never had an issue there while storing my camper for several years now.
The only suggestion I would like to see happen is to clean up the place. When I go into the facility I am greeted with cars and campers that have not moved in several years. It really is depressing when seeing all of the rusted cars with flat tires that are quite an eyesore.
Perhaps move them to a location that is "out of sight" from the rest of the storage.
November 9, 2020
Unprompted review
Everything went well and experience was…
Everything went well and experience was nice and smooth
November 6, 2020
Unprompted review
Never answer the phone
The facility is nice and the one interaction I had with staff was polite and insightful, but my only issue with the place so far is any time I’ve tried to call they never answer. The machine always says they’re probably out walking the property, but there’s these new inventions called cell phones that allow you to answer your phone when not sitting in the office... maybe you guys should try one out.
November 6, 2020
Unprompted review
Love this storage
Love this storage! Friendly people, always answering phone calls never rude understanding of situations.
November 4, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.