I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
Company replied
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
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The customer service team are amazing! After many repeat transactions appeared through the laundry app despite only doing one wash, they were able to help get it sorted out. I would love to mention La... See more
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Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BROKEN CIRCUIT
There are 7 Circuit Washing Machines and 7 Dryers at location 400979 in a university hall of residence. 4 of the dryers have been out of order for over 2 months, despite reporting them to Circuit. Its call handlers seem to think it’s funny. They need competition.
November 23, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
I am sorry to hear that you are having issues with the machines on site. I have checked on the system and can see that we have an engineer attending site tomorrow to check over the machines and we will get these machines back up and running as soon as possible for you.
If you can please reach out to care@circuitgroup.com we would love to discuss this further.
Thank you, Isobelle.
It clearly helped to fix the problem.
November 21, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to share about your five star experience with our team.
Thank you, Isobelle.
Customer service is great
Customer service is great, Sully helped me with every concern.
Machines and terminals tend to not be reliable 60% of the time.
November 20, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Niaz,
Thank you for taking the time to leave a review. It is lovely to see that Sully was able to provide great customer service although I am sorry to hear that you have had problems with the machines and terminal on site.
Please reach out to care@circuitgroup.com with the details of your site so we are able to look into this.
Thank you, Isobelle.
Got my refund!!! Yay!!
Ariz was very quick and efficient in helping! Big thanks to them
November 19, 2025
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is lovely to hear that Ariz was able to help support you and resolve your query.
Thank you, Isobelle.
Reply from Circuit Laundry
Good afternoon Ian,
Thank you for your great 5 star feedback for Ariz.
Thank you, Isobelle.
great cutomer care experience
great cutomer care experience, especially by laura
November 17, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Laura was able to assist when contacting our customer service team. Thank you, Isobelle.
Phoebe was incredible at assisting me…
Phoebe was incredible at assisting me with my issues. Great customer service.
November 17, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that Phoebe one of our customer service agents was able to provide a brilliant customer experience for you.
Thank you, Isobelle.
Georgia sorted my issue out immediately
After a mishap with a washing machine, I called circuit go regarding a missed wash and it was identified by Georgia that I'd actually been double charged. She was brilliant and refunded the charges back to my account. She's a credit to circuit go. Absolutely fantastic.
November 13, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Chris,
Thank you for taking the time to leave a review. I am glad to see that our customer service agent Georgia was able to assist you with your query.
Thank you, Isobelle.
I've enjoyed the circuit laundry…
I've enjoyed the circuit laundry service, up until I had a machine fault issue, frustrating my laundry experience. I raised a complaint and was met by an amazing customer service agent, Sully who sorted the issue on my behalf I'm now a Happy client :)
November 12, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Vicky,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced a machine fault but it is great to see that Sully acted quickly to get this resolved for you.
Thank you, Isobelle.
Painful, but it improved
Generally speaking my experience with circuit laundry has not been good, with low capacity, unreliable machines, high prices, and initially quite poor customer service. Despite this, my review score has been increased massively by positive recent experiences. My laundromat was recently refurbished in line with the new circuit go app which is far more usable and reliable than the previous one, and after a couple of false starts, my balance was transferred by Sully at Circuit, who was very helpful and responsible for this review recieving an additional star.
November 12, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Patrick,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you initially experienced a low capacity and unreliable machines. It is great to see that the upgrade to Circuit Go has had a positive impact on you as a user and that Sully was able to assist you.
Thank you, Isobelle.
Customer support Ariz has been helpful.
November 11, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review. It is great to see that Ariz one of our customer service agents was able to help you.
Thank you, Isobelle.
good fix the problem
November 10, 2025
Unprompted review
Reply from Circuit Laundry
Hi Daisy, Thank you for sharing about your 5 star experience. Thank you, Isobelle.
Tee jay was very helpful and…
Tee jay was very helpful and accommodating. Thanks
November 10, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Carl,
Thank you for taking the time to leave a review. It is lovely to read that Tee Jay was able to help you with your query.
Thank you, Isobelle.
Customer service is impeccable
Customer service is impeccable. Machines are not trustworthy and liable to break, and the prices are very high, but the customer services gives me confidence in using the machines knowing I will be taken seriously if things aren’t working or going wrong. Terminal is much better than those cards you used to have to fill up on their website too.
November 9, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Milo,
Thank you for taking the time to leave a review. I am sorry to hear you feel this way about the machines and if you can please reach out with more information regarding the site where you are staying to care@circuitgroup.com this would be great. It is lovely to read about your positive experience speaking with our team.
Thank you, Isobelle.
Overall
Overall, They changed their app so they should transfer funds from old to new by themselves. Rest their employee sally helped me to that. She was very polite and kind.
November 8, 2025
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for sharing your feedback with us regarding the balance transfer process. I am happy to see that Sally was able to assist you with this query.
Thank you, Isobelle.
Trustworthy steve
Circuit laundry is not bad at all i do wish they were a bit cheaper but its very convenient and steve was very helpful and kind
November 7, 2025
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for taking the time to share your thoughts. It is lovely to read that Steve made such a great impression and I am sorry to hear you feel this way about the pricing. We aim for our services to be 30% cheaper than alternative providers in your local area.
Thank you, Isobelle.
Always very helpful!
Always very helpful and the standard of the Laundry and machines are excellent. If there are any issues, these are dealt with quickly - great service!
November 7, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to share about your 5 star experience! It is great to read that you find the standard of our laundry and machines excellent and that are our team are able to deal with any queries quickly.
Thank you, Isobelle.
Fast and quick to respond and resolve issue…
Fast and quick to respond and resolve the issue.
November 5, 2025
Unprompted review
Reply from Circuit Laundry
Good morning Rhema,
Thank you for taking the time to leave a review and sharing about your 5 star experience.
Thank you, Isobelle.
Refund on duplicate charge
The app is very easy to use and Beth who responds to my concern was very accomodating and provided interventions in a swift manner. Thank you 😊😊😊
November 5, 2025
Unprompted review
Reply from Circuit Laundry
Good morning, Thank you for taking the time to leave a review. I am glad to hear that Beth was able to help resolve your query quickly.
Thank you, Isobelle.
Beth is a STAR
Beth was very helpful in solving an issue I had with a machine! Other than that the system is very easy to use.
November 5, 2025
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to read that our customer service agent Beth was able to help with your machine issue.
Thank you, Isobelle.
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