We ran into an issue with our recently installed washing machine and auto-dosing system. Within 24hrs of calling the helpline, we had a great guy called Ryis Sigdeniz to our rescue! He managed to succ... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Since coming into talks with Beckie at customer care, our company have had such a better experience with JLA. She has gone to all lengths possible to solve our problems and has stopped at nothing. I c... See more
Company replied
Our home had an exceptional home visit from an engineer. He turned up 20 minutes after the call - we expected after 24 hours. He said he knew that it’s difficult to run a care home with out a machine.... See more
Company replied
The person I spoke to on the phone was very understanding and nice, making everything easy to arrange. The engineer was also polite, arrived quickly, and fixed the issue quickly. Overall, the servi... See more
Company replied
Company details
- Coin Operated Laundry Equipment Supplier
- Appliance Store
- Electrical Repair Shop
- Electronic Spare Parts and Components Store
- Electronics Store
Written by the company
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Written by the company
Contact info
Meadowcroft Lane, HX6 4AJ, Ripponden, United Kingdom
- 0800 048 4187
- enquiries@jla.com
- jla.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yes they are
April 17, 2026
quick response
April 17, 2026
Fire door closers
Mark Hudson came to site to sort out issues with our door closers, he knew what he was talking about regarding the problems and rectified them quickly. Would have him back on site any day to help us.
April 17, 2026
Unprompted review
Reply from JLA
Good afternoon Femi,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Very good!!
April 16, 2026
Reply from JLA
Good afternoon Zak,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Reply from JLA
Good afternoon Nigel,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Brilliant customer service
When ringing them, they are extremely helpful, explaining simple fixes over the phone, and if anything else a engineer out within 24hours.
April 16, 2026
Reply from JLA
Good afternoon Sammy,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Reply from JLA
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Reply from JLA
Good afternoon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Has been a pleasure working with MICK
Has been a pleasure working with MICK ; he has the knowledge so much needed for the issue to be resolved; he was prompt and ready to give solutions and answerrs
April 16, 2026
Reply from JLA
Good afternoon Lily,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Reply from JLA
Good afternoon Debz,
Thank you so much for your lovely 5‑star review. I will make sure that Mark and her manager see this amazing feedback.
Kind regards,
Ella
Always excellent service and mikey…
Always excellent service and mikey always efficient n polite 😀 always a pleasure to see him.
April 15, 2026
Reply from JLA
Good morning Lisa,
Thank you so much for your lovely 5‑star review. I will make sure that Michael and his manager see this amazing feedback.
Kind regards,
Ella
I used the online messaging service
I used the online messaging service, which was quick, a little too quick as I was on a phone call whilst waiting for someone to answer me, they did so whilst I was talking, and I missed them. They did not wait; however, they redeemed themselves by picking up my next message quickly.
The call handler was quick, efficient and booked an engineer to be with us within 24 hours.
Nicely done JLA, thank you
April 15, 2026
Reply from JLA
Good morning Sonia,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Zero Star - Avoid at All Costs
If I could give a zero star, I would. The company is so completely underhanded in its tactics of upselling. They will cold-call, imply that services are due when they are not, and then charge companies for 'extra' cleans we've never requested.
Ella from Customer Service - there is no request for further information!
April 15, 2026
Unprompted review
Reply from JLA
Good morning Clare,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Terrible service
Terrible service, engineer ignaored all booking in protocol, never spoke to anyone
Claimed machine was working and was not so recall now in place
Claimed another machine dryer was not JLAs but they are under contract so recall for this as well
April 15, 2026
Reply from JLA
Good morning Kenneth,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issues you’ve experienced.
Kind regards,
Ella
We recently had an auto-dosing system…
We recently had an auto-dosing system installed by Russ from JLA, and the experience was top-notch from start to finish. Russ was incredibly professional, arriving on time and getting the job done with zero fuss. He took the time to explain exactly how the system works and ensured everything was calibrated perfectly before leaving. It’s rare to find a technician who is as efficient as they are knowledgeable. Highly recommend his services!
April 15, 2026
Unprompted review
Reply from JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Russ and his manager see this amazing feedback.
Kind regards,
Ella
excellent support quick response very helpful
great service very helpful quick response
April 14, 2026
Reply from JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Dalecroft, Dryer Gas servicing
Martin was friendly, Polite, efficient and informative.
April 15, 2026
Reply from JLA
Good afternoon Charlene,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
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